Microsoft Dynamics 365 CRM + Front Integration
Integrate Front to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each message handled. Convert customer conversations into leads, update your CRM records, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Member is added to marketing list in Microsoft Dynamics 365 CRM- Contact is updated in Microsoft Dynamics 365 CRM
- Sales order is created in Microsoft Dynamics 365 CRM
- Contact is created in Microsoft Dynamics 365 CRM
- Account is created in Microsoft Dynamics 365 CRM
- Account is updated in Microsoft Dynamics 365 CRM
- Opportunity is created in Microsoft Dynamics 365 CRM
- Opportunity is updated in Microsoft Dynamics 365 CRM
- Case is created in Microsoft Dynamics 365 CRM
- Case is updated in Microsoft Dynamics 365 CRM
- Lead is created in Microsoft Dynamics 365 CRM
- Lead is updated in Microsoft Dynamics 365 CRM
- Quote is updated in Microsoft Dynamics 365 CRM
Inbound message is received in Front Instant- Message delivery is failed in Front Instant
- Outbound reply is sent (existing conversation) in Front Instant
- Outbound message is sent (new conversation) in Front Instant
- Tag is added in Front Instant
- Tag is removed in Front Instant
- Comment is added in Front Instant
- Conversation is moved in Front Instant
- Conversation is reopened in Front Instant
- Conversation is archived in Front Instant
- Conversation is deleted in Front Instant
- Conversation is restored in Front Instant
- Teammate is mentioned in Front Instant
- Assignee is changed in Front Instant
2.
- Get marketing list members in Microsoft Dynamics 365 CRM
- Get contact by Id in Microsoft Dynamics 365 CRM
- Search marketing list by name in Microsoft Dynamics 365 CRM
- Create lead in Microsoft Dynamics 365 CRM
- Update lead in Microsoft Dynamics 365 CRM
- Search lead in Microsoft Dynamics 365 CRM
- Create contact in Microsoft Dynamics 365 CRM
- Update contact in Microsoft Dynamics 365 CRM
- Create account in Microsoft Dynamics 365 CRM
- Search account in Microsoft Dynamics 365 CRM
- Update account in Microsoft Dynamics 365 CRM
- Search contact in Microsoft Dynamics 365 CRM
- Search Currency in Microsoft Dynamics 365 CRM
- Create case in Microsoft Dynamics 365 CRM
- Update case in Microsoft Dynamics 365 CRM
- Search case in Microsoft Dynamics 365 CRM
- Get account by ID in Microsoft Dynamics 365 CRM
- Import message in Front
- Send message in Front
- Send reply in Front
- Create contact in Front
- Update contact in Front
- Search contact in Front
- Update conversation in Front
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Ready Workflows for Microsoft Dynamics 365 CRM + Front Integration
Capture leads, organise conversations, keep CRM records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Front + Microsoft Dynamics 365 CRM flow
Bring your favorite communication, CRM, and productivity tools into your automation. Pick a combination and activate it in one click.
+
Slack (6)
Slack (6) +
Gmail (4)
Gmail (4) +
Microsoft Outlook (3)
Microsoft Outlook (3) +
HubSpot (3)
HubSpot (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Zoom (3)
Zoom (3) F
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Create a Microsoft Dynamics 365 CRM lead from every inbound message in Front, and notify your sales team in Slack.
New customer messages in Front instantly create leads in Microsoft Dynamics 365 CRM and alert your sales channel in Slack, so reps can act immediately.
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When a Microsoft Dynamics 365 CRM lead is created, send a message in Front, and post an update in Slack.
New leads in Microsoft Dynamics 365 CRM trigger an outreach message in Front while keeping your team informed in Slack.
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When a Microsoft Dynamics 365 CRM opportunity stage changes, update the conversation in Front and alert your team in Slack.
Deal progress in Microsoft Dynamics 365 CRM updates the related conversation in Front and notifies your sales channel on Slack.
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Create a contact in Front when a Microsoft Dynamics 365 CRM contact is updated, and confirm the change in Slack.
Updated contact details in Microsoft Dynamics 365 CRM sync to Front automatically, with a confirmation sent to Slack.
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If an inbound message in Front mentions a VIP tag, create a high-priority case in Microsoft Dynamics 365 CRM and alert management in Slack.
VIP customer messages in Front automatically open high-priority cases in Microsoft Dynamics 365 CRM and alert leadership on Slack.
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When a Microsoft Dynamics 365 CRM case is closed, archive the conversation in Front and notify your support channel in Slack.
Resolved cases in Microsoft Dynamics 365 CRM archive matching Front conversations and notify your support channel in Slack.
Supported triggers and actions for Microsoft Dynamics 365 CRM and Front
Mix and match to build the exact automation you need
Microsoft Dynamics 365 CRM Triggers & Actions
Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
Try it → Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
Try it → Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
Try it → Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
Try it → Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it → Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it → Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
Try it → Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
Try it → Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
Try it → Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
Try it → Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
Try it → Front Triggers & Actions
Instant
Inbound message is received in Front
Triggers the automation when a new message is received
Try it → Instant
Message delivery is failed in Front
Triggers the automation when a message delivery fails
Try it → Instant
Outbound reply is sent (existing conversation) in Front
Triggers the automation when an outbound reply is sent to an existing conversation
Try it → Instant
Outbound message is sent (new conversation) in Front
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is reopened in Front
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Conversation is archived in Front
Triggers the automation when a conversation is archived
Try it → Instant
Conversation is deleted in Front
Triggers the automation when any conversation is removed from the system
Try it → Instant
Conversation is restored in Front
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Teammate is mentioned in Front
Triggers the automation when someone mentions a teammate
Try it → Instant
Assignee is changed in Front
Triggers the automation when the assignee of a task is changed
Try it → What can you automate with Front + Microsoft Dynamics 365 CRM?
Transform inbox conversations and CRM records into a unified, automated operational engine.
🔄
Sync customer messages into CRM leads instantly
Turn every inbound conversation received in Front into a new lead or contact inside Microsoft Dynamics 365 CRM the moment it arrives. Eliminate manual copying and start your sales follow-ups without delay.
📋
Capture every submitted field and detail
Map customer names, email addresses, phone numbers, and custom metadata directly from your Front threads into the corresponding Microsoft Dynamics 365 CRM fields for complete recordkeeping.
🔔
Alert your team the moment a lead arrives
Notify your sales or support channels instantly when new conversations create records in your CRM, ensuring rapid response times for high-intent prospects.
🔀
Route leads based on submitted data
Filter incoming Front conversations by tags or keywords to create high-priority cases or assign specific leads to designated account managers in Microsoft Dynamics 365 CRM.
🔄
Keep CRM records updated as conversations evolve
Automatically update Microsoft Dynamics 365 CRM contact details and opportunity stages whenever conversation statuses or tags change in Front.
🛡️
Prevent duplicates with smart search and update
Search existing database records before creating new entries, ensuring that recurring interactions update existing Microsoft Dynamics 365 CRM contacts instead of generating duplicates.
🏁
Handle later status changes and resolutions
Archive conversations, close cases, or update deal stages across both platforms automatically when support tickets resolve or opportunities close.
🔌
Extend your workflow to team communication tools
Connect Slack, Gmail, or project management apps to your Front and Microsoft Dynamics 365 CRM core flow to keep every department informed and synchronized.
And much more...
Who is Front + Microsoft Dynamics 365 CRM integration for?
Align customer communications with robust CRM pipelines to eliminate manual data entry and accelerate deal closures.
Revenue Operations Managers
Sales Development Representatives
Account Managers
Customer Success Leads
Sales Operations Specialists
Client Services Directors
📈
Revenue Operations Managers
You're tracking pipeline metrics across multiple systems but your CRM records only update when someone manually exports conversation logs, so your dashboard numbers are always hours behind — this integration means every interaction syncs instantly and your reports remain accurate.
⚡
Sales Development Representatives
You receive inbound prospect messages in your shared inbox but finding time to create records manually slows down your outreach, so warm leads wait hours for a reply — automating both apps means every message generates a CRM lead immediately.
🤝
Account Managers
You coordinate client communications daily but struggle to keep history consistent between your inbox and account profiles, so client context gets lost — connecting these apps means every customer exchange updates your CRM records automatically.
📊
Customer Success Leads
Your team handles high volumes of support requests and partnership inquiries that need tracking, but manual logging leads to massive gaps in your client database — this integration means every incoming thread is captured in your CRM without extra effort.
⚙️
Sales Operations Specialists
You own the handoff process between initial customer inquiries and formal pipeline stages, but manual data transfers cause dropped leads and mismatched contact details — automating this workflow means seamless transitions from inbox to CRM.
🎯
Client Services Directors
Your department depends on complete interaction histories to manage enterprise accounts, but team members forget to log notes, creating blind spots in executive reviews — with this integration, complete communication records are maintained effortlessly.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Front
Build and manage your Microsoft Dynamics 365 CRM + Front automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Front with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect Microsoft Dynamics 365 CRM + Front Now 
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Frequently Asked Questions
How do I connect Front to Microsoft Dynamics 365 CRM?
You can connect Front to Microsoft Dynamics 365 CRM in just one click using ready-made templates or Integrately AI. With 1,500+ supported apps including Slack, Gmail, and HubSpot, setting up your automated workflow takes minutes.
Can I automatically create Microsoft Dynamics 365 CRM leads from Front messages?
Can I connect Front, Microsoft Dynamics 365 CRM, and Slack?
What is a good Zapier alternative for Front and Microsoft Dynamics 365 CRM?
How does Front handle inbound messages in this integration?
Can I update Microsoft Dynamics 365 CRM contacts when conversations change in Front?
Do I need coding skills to automate Front and Microsoft Dynamics 365 CRM?
Is the Front and Microsoft Dynamics 365 CRM integration free?
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