Freshworks CRM (Freshsales Suite) + Shoplazza Integration

Integrate Freshworks CRM (Freshsales Suite) to Shoplazza in one click, or tell Integrately AI how you want each customer handled. Sync customer records, update store data, alert your sales team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Shoplazza
    Order is created in Shoplazza Instant
  • Shoplazza
    Order is updated in Shoplazza Instant
  • Shoplazza
    Order is paid in Shoplazza Instant
  • Shoplazza
    Order is cancelled in Shoplazza Instant
  • Shoplazza
    Order is refunded in Shoplazza Instant
  • Shoplazza
    Order is fulfilled in Shoplazza Instant
  • Shoplazza
    Customer is created in Shoplazza Instant
  • Shoplazza
    Customer is updated in Shoplazza Instant
  • Shoplazza
    Product is created in Shoplazza Instant
  • Shoplazza
    Product is updated in Shoplazza Instant
  • Shoplazza
    Cart is abandoned in Shoplazza
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2.
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Shoplazza
    Update product in Shoplazza
  • Shoplazza
    Search product in Shoplazza
  • Shoplazza
    Create product in Shoplazza
  • Shoplazza
    Create variant in Shoplazza
  • Shoplazza
    Update variant in Shoplazza
  • Shoplazza
    Update inventory of product variant in Shoplazza
  • Shoplazza
    Create customer in Shoplazza
  • Shoplazza
    Update customer in Shoplazza
  • Shoplazza
    Search customer by email in Shoplazza

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Shoplazza Integration

Sync customer records, update store data, keep your sales team informed, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Shoplazza + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new Shoplazza customer

If you're an ecommerce business owner who uses Shoplazza to power your online store, you'll be happy to know that when a new contact is created in Freshworks CRM (Freshsales Suite), this automation will automatically create a customer in Shoplazza.

This means that you can keep track of all your customers and their orders in one place, making it easy to manage your business.
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Activate
Freshworks CRM (Freshsales Suite) + Shoplazza Integration

Create Shoplazza customer for new Freshworks CRM (Freshsales Suite) contact

Creating a new Shoplazza customer for every new Freshworks CRM (Freshsales Suite) contact is a great way to keep your databases in sync. This way, you can be sure that your customers' information is accurate and up to date, and that you're able to track their purchase history.

Additionally, this Freshworks CRM (Freshsales Suite) - Shoplazza integration can help you to better understand your customers' needs and preferences, and to target your marketing efforts more effectively. By keeping your Shoplazza and Freshworks CRM (Freshsales Suite) systems in sync, you can provide a better experience for your customers and thereby improve your business's bottom line.
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Activate
Shoplazza + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new Shoplazza order

As an online store owner, you're likely using Shoplazza to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate Shoplazza with Freshworks CRM (Freshsales Suite)? This integration will allow you to automatically create a contact for each new order in Freshworks CRM (Freshsales Suite).

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Shoplazza flow

Track customer orders, send marketing campaigns, notify your support team, and log finance records. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Shoplazza
+
ShopifyShopify (2)
+
MailchimpMailchimp (2)
+
SlackSlack (2)
+
Google SheetsGoogle Sheets (2)
+
QuickBooks OnlineQuickBooks Online (1)
+
ZendeskZendesk (1)
S
S
F
When a customer is created in Shoplazza, create a customer in Shopify, and create a contact in Freshworks CRM (Freshsales Suite)
New Shoplazza customers instantly appear in Shopify and Freshworks CRM (Freshsales Suite) without manual data entry.
S
F
S
When an order is created in Shopify, create a deal in Freshworks CRM (Freshsales Suite), and update product in Shoplazza
Shopify orders automatically create deals in Freshworks CRM (Freshsales Suite) and update your Shoplazza products instantly.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Shoplazza

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Shoplazza
Shoplazza Triggers & Actions
Instant
Order is created in Shoplazza
Triggers the automation when a new order is created
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Instant
Order is updated in Shoplazza
Triggers the automation when any order is updated
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Instant
Order is paid in Shoplazza
Triggers the automation when payment is made for any order
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Instant
Order is cancelled in Shoplazza
Triggers the automation when an order is cancelled
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Instant
Order is refunded in Shoplazza
Triggers the automation when any order is refunded
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Instant
Order is fulfilled in Shoplazza
Triggers the automation when any order is successfully delivered
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Instant
Customer is created in Shoplazza
Triggers the automation when a new customer is created
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Instant
Customer is updated in Shoplazza
Triggers the automation when customer details are updated
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Instant
Product is created in Shoplazza
Triggers the automation when a new product is created
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Instant
Product is updated in Shoplazza
Triggers the automation when a product is updated
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Cart is abandoned in Shoplazza
Triggers the automation when a user abandons their cart
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Update product in Shoplazza
Updates product information
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Search product in Shoplazza
Searches for a product
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Create product in Shoplazza
Generates and launch new products
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Create variant in Shoplazza
Creates a new product variant
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Update variant in Shoplazza
Updates a product variant
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Update inventory of product variant in Shoplazza
Updates the stock levels of a product variant in the inventory
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Create customer in Shoplazza
Adds a new customer to the database
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Update customer in Shoplazza
Updates a customer's information
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Search customer by email in Shoplazza
Searches for a customer by their email address
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What can you automate with Freshworks CRM (Freshsales Suite) + Shoplazza?

Connect your storefront and CRM to streamline customer data, order tracking, and sales pipelines without manual work.

What you can automate?
🔄
Sync store customers and CRM contacts automatically
Every new customer created in Shoplazza can instantly generate a matching contact in Freshworks CRM (Freshsales Suite). Eliminate manual data entry and keep your sales pipeline updated.
📋
Capture every submitted customer field
Map available Shoplazza order and customer details straight into Freshworks CRM (Freshsales Suite) fields. Ensure your sales team has complete context for every buyer.
🔔
Alert your team the moment an order arrives
Trigger instant notifications in Slack or email whenever a high-value Shoplazza order is paid or fulfilled. Keep your entire team informed without checking dashboards.
🔀
Route records based on order status or value
Perform different actions depending on whether a Shoplazza order is paid, cancelled, or fulfilled. Direct high-value transactions to senior account managers.
✏️
Keep CRM deals updated as store orders change
Automatically update Freshworks CRM (Freshsales Suite) deals when Shoplazza order statuses or fulfillment details change. Maintain a single source of truth.
🛡️
Create or update records without duplicates
Search existing database entries before creating new records. Prevent duplicate contacts in Freshworks CRM (Freshsales Suite) when repeat Shoplazza customers check out.
📦
Handle later fulfillment and refund updates
Trigger automated workflows when Shoplazza orders are refunded or fulfilled. Keep your sales and support records synchronized with actual store inventory status.
🔌
Extend your workflow to Slack and Google Sheets
Connect your core Shoplazza and Freshworks CRM (Freshsales Suite) setup with Slack, Google Sheets, or QuickBooks to build a complete multi-app operations pipeline.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Shoplazza integration for?

Teams managing online store transactions and sales pipelines rely on automated synchronisation to keep customer records accurate across platforms.

Performance analysts
Performance analysts
Sales representatives
Sales representatives
Account managers
Account managers
E-commerce store managers
E-commerce store managers
Customer support leads
Customer support leads
Finance directors
Finance directors
📈
Performance analysts
You're pulling store metrics from Shoplazza but your pipeline tracking in Freshworks CRM (Freshsales Suite) only updates when someone manually exports orders, so the conversion reports you're presenting are always outdated — with this integration, every new transaction syncs instantly and your dashboards stay current.
⚡
Sales representatives
You need to follow up with high-value store buyers immediately, but you find out about new Shoplazza orders hours after checkout because data entry lags behind — with this integration, every customer record lands in Freshworks CRM (Freshsales Suite) right away and your outreach happens on time.
🤝
Account managers
You answer to stakeholders who want real-time visibility into customer onboarding and store purchases, but scattered data makes reporting a manual chore — with this integration, every order and contact links automatically so your progress reviews are always based on live data.
🛒
E-commerce store managers
The volume of daily orders in Shoplazza is far too high for anyone to keep customer profiles updated by hand in Freshworks CRM (Freshsales Suite), leading to lost records and missed opportunities — with this integration, every transaction handles itself and your database stays complete.
🎫
Customer support leads
You own the post-purchase experience and depend on the sales team to hand over customer details from Freshworks CRM (Freshsales Suite), but manual handovers cause frustrating delays for shoppers — with this integration, customer profiles and orders flow seamlessly into your support queue.
💼
Finance directors
You need a reliable, uncompromised history of store sales and customer details, but manual data entry leaves frequent gaps between Shoplazza and your CRM — with this integration, every financial record matches up cleanly and your audit trails remain accurate.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Shoplazza

Build and manage your Freshworks CRM (Freshsales Suite) + Shoplazza automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

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Connect Freshworks CRM (Freshsales Suite) + Shoplazza with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Shoplazza?
Frequently Asked Questions
Connecting Freshworks CRM (Freshsales Suite) to Shoplazza is simple and requires no coding. You can use ready templates or connect Freshworks CRM (Freshsales Suite), Shoplazza, and Google Sheets instantly with 1-click setup and Integrately AI.
Can I sync Shoplazza customer orders directly to Freshworks CRM (Freshsales Suite) deals?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Shoplazza, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Shoplazza?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact data during automation?
Frequently Asked Questions
How are Shoplazza orders and customer data updated in sync?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Shoplazza?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Shoplazza integration free?
Frequently Asked Questions
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