Freshworks CRM (Freshsales Suite) + Nicereply Integration

Integrate Freshworks CRM (Freshsales Suite) to Nicereply in one click, or tell Integrately AI how you want each rating handled. Track customer satisfaction, update your CRM records, alert your support team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Nicereply
    Rating is created in Nicereply
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Nicereply Integration

Capture feedback, update your CRM, log customer ratings, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Nicereply + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new Nicereply rating

It's important to stay on top of your customer relationships, and one way to do that is to create Freshworks CRM (Freshsales Suite) tasks for new Nicereply ratings received. This way, you can follow up with your customers in a timely manner and ensure that their needs are being met.

Plus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Freshworks CRM (Freshsales Suite) task for new Nicereply rating received today - your customers will thank you for it!
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Nicereply flow

Sync feedback with your broader stack to keep teams aligned and customer history complete. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Nicereply
+
HubSpotHubSpot (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
Google SheetsGoogle Sheets (3)
+
CalendlyCalendly (3)
+
TypeformTypeform (3)
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F
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Add every new Nicereply rating as a contact note in Freshworks CRM (Freshsales Suite), and create a contact in HubSpot
New Nicereply ratings appear in Freshworks CRM (Freshsales Suite) as contact notes instantly while creating a contact in HubSpot, eliminating manual entry across your tools.
F
N
H
When a contact is created in Freshworks CRM (Freshsales Suite), check Nicereply ratings and create a contact in HubSpot
New Freshworks CRM (Freshsales Suite) contacts trigger a check for Nicereply ratings while creating a corresponding contact in HubSpot.
F
N
H
When a deal is created in Freshworks CRM (Freshsales Suite), review Nicereply ratings and create a deal in HubSpot
New deals in Freshsales Suite pull Nicereply feedback context and create a mirrored deal in HubSpot automatically.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Nicereply

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Nicereply
Nicereply Triggers & Actions
Rating is created in Nicereply
Triggers the automation when a new rating is received
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No action is available

What can you automate with Freshworks CRM (Freshsales Suite) + Nicereply?

Streamline your customer feedback and CRM workflows with ready-made automations designed for every stage of your service cycle.

What you can automate?
⭐
Sync Nicereply ratings to Freshworks CRM (Freshsales Suite) automatically
Capture every customer satisfaction score as soon as it is submitted and log it directly inside your Freshworks CRM (Freshsales Suite) records without manual copying.
📝
Map detailed survey comments into CRM notes
Take every rating, comment, and customer detail from Nicereply and attach them to the correct Freshworks CRM (Freshsales Suite) contact for complete context.
🔔
Alert your team instantly when feedback arrives
Notify the right channel or representative the moment a customer submits a rating, ensuring rapid response times for critical issues.
🔀
Route follow-ups based on satisfaction scores
Send high ratings to your retention workflow and low ratings to a priority support queue in Freshworks CRM (Freshsales Suite) automatically.
🔄
Keep contact profiles current with live feedback
Update existing Freshworks CRM (Freshsales Suite) contacts whenever new rating data comes in from Nicereply, maintaining up-to-date customer records.
👥
Create or update contacts seamlessly
Search for existing contacts in Freshworks CRM (Freshsales Suite) before creating new ones, preventing duplicate records from survey submissions.
📋
Trigger actions based on rating thresholds
Execute specific tasks or deal updates in Freshworks CRM (Freshsales Suite) whenever a customer leaves a specific rating score or feedback category.
🔗
Connect your feedback loop to external apps
Pass your Nicereply ratings and Freshworks CRM (Freshsales Suite) updates into Slack or Google Sheets to keep wider teams informed.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Nicereply integration for?

Teams managing customer relationships and feedback rely on this integration to keep satisfaction scores visible, automate follow-ups, and eliminate manual data entry.

Customer success managers
Customer success managers
Support team leads
Support team leads
Account executives
Account executives
Operations specialists
Operations specialists
Sales representatives
Sales representatives
Data analysts
Data analysts
📈
Customer success managers
You're reviewing feedback scores in Nicereply but your CRM records only update when someone manually checks both tools, so your customer health metrics are always a few steps behind — with this integration, every rating syncs directly to Freshworks CRM (Freshsales Suite) and your team sees satisfaction scores instantly.
⚡
Support team leads
You need to act fast on negative feedback, and you find out too late because customer ratings live separately from your customer profiles — automations like this mean every low rating immediately updates your Freshworks CRM (Freshsales Suite) records so support can jump in.
🤝
Account executives
You answer to clients who want to see their satisfaction history, and gathering those survey responses by hand wastes hours of your week — connecting these apps means every Nicereply rating links to your Freshworks CRM (Freshsales Suite) contacts automatically.
📊
Operations specialists
The volume of feedback is too high for anyone to keep up by hand, leading to missed insights across your customer base — automating both apps means every rating log lands right where it belongs without manual sorting.
🔄
Sales representatives
You own the next renewal step and depend on someone upstream to hand over customer health data, but feedback details get lost between tabs — this integration means every satisfaction score updates your Freshworks CRM (Freshsales Suite) deal records instantly.
🗂️
Data analysts
You need a reliable history of customer sentiment and keep finding gaps in your CRM activity logs — connecting these apps means every rating creates an automatic note in Freshworks CRM (Freshsales Suite) with zero missing entries.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Nicereply

Build and manage your Freshworks CRM (Freshsales Suite) + Nicereply automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Nicereply with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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AI that builds your automations
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24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Nicereply?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Nicereply in 1-click using ready templates or ask Integrately AI to build the automation and map the fields for you.
Can I automatically add a note to Freshworks CRM (Freshsales Suite) when a Nicereply rating is created?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Nicereply, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Nicereply?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact updates from survey feedback?
Frequently Asked Questions
How does Nicereply capture customer satisfaction ratings for my CRM?
Frequently Asked Questions
Can I set up this automation without writing any code?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Nicereply integration free?
Frequently Asked Questions
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