If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Freshworks CRM (Freshsales Suite). Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Freshworks CRM (Freshsales Suite) integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Freshworks CRM (Freshsales Suite).
This makes it easy to keep track of your support tickets and contacts in one place.
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Freshworks CRM (Freshsales Suite)
Freshworks is an all-in-one solution for sales, marketing, customer support and service teams to optimize their existing workflows. It helps you close deals faster, win more business, and retain your best customers.
LiveAgent helps you improve your customer service and reduce costs. With LiveAgent, you can monitor and engage with customers through multiple channels - social media, the web, email, or phone.