Freshworks CRM (Freshsales Suite) + Landbot Integration

Integrate Freshworks CRM (Freshsales Suite) to Landbot in one click, or tell Integrately AI how you want each contact handled. Send messages, assign agents, create contacts, and trigger automated follow-ups instantly.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Landbot
    Response is received in Landbot Instant
  • Landbot
    Customer is created in Landbot
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Landbot
    Send text in Landbot
  • Landbot
    Send image in Landbot
  • Landbot
    Assign customer to agent in Landbot
  • Landbot
    Search Customer in Landbot
  • Landbot
    Search Channel in Landbot
  • Landbot
    Send location in Landbot

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Landbot Integration

Capture leads, assign agents, send messages, keep contacts updated, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Landbot + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new Landbot response

When someone completes your Landbot, a new contact is automatically created in your Freshworks CRM (Freshsales Suite). This way, you can quickly follow up with the response and turn them into a customer!

Plus, all of the information from the Landbot is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Landbot - Freshworks CRM (Freshsales Suite) integration set up makes it easy to manage your customer relationships and grow your business.
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Activate
Landbot + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new Landbot customer

There are many reasons why someone might choose to use two different marketing tools. One common reason is - the ability to reach a wider audience.

For example, if one tool is better suited for reaching customers in a certain geographic region, while another is better for reaching customers of a certain age group, using both can help businesses reach their target market more effectively.

Integration of your new Freshworks CRM (Freshsales Suite) contact and Landbot customer can help make sure that your messages are coordinated and that you're taking full advantage of all your channels. It can also help reduce the amount of time you spend managing different tools and platforms.
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Activate
Landbot + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Landbot response

Integrating your Freshworks CRM (Freshsales Suite) with your Landbot, can help you automatically create new deals based on responses recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This Landbot - Freshworks CRM (Freshsales Suite) integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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Activate
Landbot + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Landbot customer

This automation makes it easy to create new deals in Freshworks CRM (Freshsales Suite) when a new customer is created in Landbot. Just connect your accounts, and every time a new customer is created in Landbot, a new deal will automatically be created in Freshworks CRM (Freshsales Suite).

This integration makes it easy to keep your sales and marketing data in sync, so you can always have accurate information about your interactions with potential and current customers.
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Activate
  • 1of3
Got a different task in mind? Describe it

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Connect more apps to your Freshworks CRM (Freshsales Suite) + Landbot flow

Capture leads, schedule follow-ups, sync data, and notify your team after your core automation runs. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Landbot
+
TypeformTypeform (3)
+
Google CalendarGoogle Calendar (3)
+
CalendlyCalendly (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
StripeStripe (3)
T
F
L
Create a contact in Freshworks CRM (Freshsales Suite) from every Typeform submission, and send a confirmation text in Landbot
Typeform submissions immediately appear in Freshworks CRM (Freshsales Suite) as new contacts while Landbot sends an automated text, eliminating manual data transfer.
T
F
L
Search contact by email in Freshworks CRM (Freshsales Suite) for every Typeform response, and assign the customer to an agent in Landbot
Every Typeform response checks Freshworks CRM (Freshsales Suite) for existing records and assigns the customer in Landbot for immediate handling.
T
F
L
Use ChatGPT to analyse Typeform responses, create a deal in Freshworks CRM (Freshsales Suite), and send an image in Landbot
ChatGPT qualifies Typeform answers, creates a corresponding deal in Freshworks CRM (Freshsales Suite), and sends a visual guide in Landbot.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Landbot

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Landbot
Landbot Triggers & Actions
Instant
Response is received in Landbot
Triggers the automation when a response is submitted
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Customer is created in Landbot
Triggers the automation when a new customer is created
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Send text in Landbot
Sends a reply
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Send image in Landbot
Sends an image to a recipient
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Assign customer to agent in Landbot
Assigns incoming customer inquiries to a agent
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Search Customer in Landbot
Locates and retrieves customer information
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Search Channel in Landbot
Searches for a channel
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Send location in Landbot
Sends the current location to a contact
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What can you automate with Freshworks CRM (Freshsales Suite) + Landbot?

Streamline your entire pipeline by connecting customer interactions, chat responses, and CRM updates instantly.

What you can automate?
💬
Sync chatbot interactions to your CRM instantly
Turn every Landbot response into a contact or task in Freshworks CRM (Freshsales Suite) the moment it happens. Keep your database updated without lifting a finger.
📝
Capture every submitted chat field
Map all collected chatbot answers into separate Freshworks CRM (Freshsales Suite) contact fields instead of losing details in chat transcripts.
🔔
Alert your team as soon as a chat finishes
Trigger instant notifications in messaging tools or assign agents the second a customer completes a Landbot conversation.
🔀
Route leads based on submitted criteria
Create deals, assign tags, or trigger distinct follow-up sequences depending on how customers respond to your chatbot prompts.
🔄
Keep records updated as deals progress
Automatically update contact information and deal stages across Landbot and Freshworks CRM (Freshsales Suite) whenever changes occur.
🔍
Search and update instead of creating duplicates
Check if contacts already exist in Freshworks CRM (Freshsales Suite) before creating new records from chat submissions.
⚡
Handle task assignments and follow-ups
Generate tasks for sales reps or assign customer accounts in Landbot right after a deal or contact is updated.
🔌
Extend your workflow to external tools
Connect your core automation with messaging apps, calendars, or email marketing platforms to handle multi-step business processes.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Landbot integration for?

Sales teams, support agents, and marketers eliminate manual data entry, streamline chatbot conversations, and keep customer records perfectly aligned across both platforms.

Sales operations managers
Sales operations managers
Customer support leads
Customer support leads
Account managers
Account managers
High-volume sales teams
High-volume sales teams
Sales development reps
Sales development reps
CRM administrators
CRM administrators
📈
Sales operations managers
You're reporting on conversion metrics every week, but your CRM pipeline only updates when someone manually logs chat interactions, so the deal counts you're presenting are always incomplete — with this integration, every chat response updates Freshworks CRM (Freshsales Suite) instantly and your records stay current.
⚡
Customer support leads
You need to act fast when high-value inquiries arrive in your chatbot, but customer details reach your CRM hours later, so your team finds out too late to assist — automating both apps means every chat submission creates a contact immediately and support agents can respond without delay.
🤝
Account managers
You answer to clients who want immediate proof of engagement progress, but keeping your chatbot interactions and CRM deals in sync by hand takes hours — connecting these apps means client touchpoints flow into Freshworks CRM (Freshsales Suite) automatically and progress reports write themselves.
📊
High-volume sales teams
The volume of inbound chatbot conversations is too high for anyone to keep up by hand, and leads slip through the cracks before reaching your database — this integration means every interaction triggers contact creation and task management without manual effort.
🔄
Sales development reps
You own the outreach step and depend on inbound chat leads being handed over quickly, but manual handoffs leave you waiting in the dark — automating both apps means qualified prospects appear in your queue the second they finish chatting.
🗂️
CRM administrators
You need a reliable customer history, but manual data entry keeps leaving frustrating gaps in your contact notes and deal histories — integrating these apps means every interaction is logged accurately and your database remains pristine.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Landbot

Build and manage your Freshworks CRM (Freshsales Suite) + Landbot automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Landbot with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Landbot?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Landbot in one click using pre-built workflows on Integrately. Choose a ready automation template, link your accounts, and let Integrately AI handle the setup.
Can I automatically create Freshworks CRM (Freshsales Suite) contacts from Landbot responses?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Landbot, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Landbot?
Frequently Asked Questions
How are contact records handled when a chat session finishes?
Frequently Asked Questions
Can I assign chat customers to specific agents automatically?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Landbot?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Landbot integration free?
Frequently Asked Questions
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