Create Freshworks CRM (Freshsales Suite) task from new Jira Software Cloud issue
Jira Software Cloud + Freshworks CRM (Freshsales Suite) Integration
Freshworks CRM (Freshsales Suite) + Jira Software Cloud Integration
Integrate Freshworks CRM (Freshsales Suite) to Jira Software Cloud in one click, or tell Integrately AI how you want each deal handled. Track engineering tasks, update issues, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
Issue is created in Jira Software Cloud- Issue is created(via JQL) in Jira Software Cloud
- Issue is updated in Jira Software Cloud
- Comment is added in Jira Software Cloud
2.
- Create product in Freshworks CRM (Freshsales Suite)
- Search contact in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
- Search issue by field in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Create issue in Jira Software Cloud
- Update issue in Jira Software Cloud
- Add watcher to issue in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Search user in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
Trusted by experts at...
Ready Workflows for Freshworks CRM (Freshsales Suite) + Jira Software Cloud Integration
Capture deals, create issues, keep tickets updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Jira Software Cloud flow
Connect more apps to sync issues, notify teams, and schedule follow-ups after your core tasks finish. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Google Calendar (4)
Google Calendar (4) +
HubSpot (4)
HubSpot (4) +
Calendly (3)
Calendly (3) +
GitHub (3)
GitHub (3) +
Confluence (3)
Confluence (3) F
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Create a Jira Software Cloud issue from every new Freshworks CRM (Freshsales Suite) deal, and notify your team instantly on Slack.
New Freshworks CRM (Freshsales Suite) deals instantly generate a Jira Software Cloud issue while your Slack channel receives an alert, keeping sales and engineering aligned.
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When a Jira Software Cloud issue is created, create a task in Freshworks CRM (Freshsales Suite) and post an alert in Slack.
Every new Jira Software Cloud issue creates a corresponding task in Freshworks CRM (Freshsales Suite) and notifies your sales team on Slack.
J
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When a Jira Software Cloud issue is updated, update the matching Freshworks CRM (Freshsales Suite) deal and post the status in Slack.
Issue updates in Jira Software Cloud automatically refresh the corresponding Freshworks CRM (Freshsales Suite) deal and notify your team in Slack.
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If a Freshworks CRM (Freshsales Suite) deal is updated to won, create a Jira Software Cloud issue and alert your revenue channel in Slack.
Won deals in Freshworks CRM (Freshsales Suite) automatically trigger a onboarding issue in Jira Software Cloud and notify your revenue channel on Slack.
F
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Use Claude to evaluate new Freshworks CRM (Freshsales Suite) deals, create a Jira Software Cloud issue if qualified, and post the brief in Slack.
Claude reviews incoming Freshworks CRM (Freshsales Suite) deals, creates a Jira Software Cloud issue for qualified items, and alerts your team in Slack.
J
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When a Jira Software Cloud comment is added, add a note to the Freshworks CRM (Freshsales Suite) deal and notify the team in Slack.
New comments in Jira Software Cloud automatically log a note in Freshworks CRM (Freshsales Suite) and notify your team in Slack.
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Jira Software Cloud
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → Jira Software Cloud Triggers & Actions
Issue is created(via JQL) in Jira Software Cloud
Triggers the automation when a new issue is created via JQL
Try it → What can you automate with Freshworks CRM (Freshsales Suite) + Jira Software Cloud?
Streamline your sales and engineering workflows by connecting customer deals directly to project tracking and team alerts.
🚀
Create a Jira Software Cloud issue from every new Freshworks CRM (Freshsales Suite) deal
Whenever a deal is created in Freshworks CRM (Freshsales Suite), a matching issue is automatically generated in Jira Software Cloud. Your development team gets immediate visibility into new pipeline opportunities without manual copying.
📋
Capture every submitted custom deal field and contact detail
Map all available Freshsales Suite deal attributes and contact fields directly into your Jira Software Cloud issues. Ensure developers have all necessary requirements right from the start.
💬
Notify the right team member as soon as issues are updated
Alert your sales reps and engineering leads instantly via Slack whenever a linked Jira Software Cloud issue changes status or receives a new comment.
🔀
Route issues based on deal value and priority tier
If an incoming Freshworks CRM (Freshsales Suite) deal is marked high priority, automatically assign a high-urgency label in Jira Software Cloud. Route standard deals to your normal backlog.
🔄
Keep issue statuses and CRM deals synchronized
Automatically update Freshworks CRM (Freshsales Suite) deal stages whenever the corresponding Jira Software Cloud issue moves toward completion. Eliminate manual status checks.
🔍
Search and update existing contacts instead of creating duplicates
Check whether a contact already exists in Freshworks CRM (Freshsales Suite) before creating a new record, ensuring your database remains clean and organized.
⏱️
Handle later lifecycle changes and closed deal statuses
When a deal is marked closed won or closed lost in Freshworks CRM (Freshsales Suite), automatically archive or update the corresponding Jira Software Cloud issues.
🔗
Extend your workflow with Slack notifications and alerts
Connect your Freshworks CRM (Freshsales Suite) and Jira Software Cloud workflow to Slack to broadcast milestone updates and keep stakeholders informed.
And much more...
Who is Freshworks CRM (Freshsales Suite) + Jira Software Cloud integration for?
Sales and engineering teams struggle to keep customer deals and development tasks aligned without manual tracking, but this integration bridges the gap instantly.
Revenue operations managers
Customer success leads
Account executives
Sales team leads
Product managers
Support supervisors
📈
Revenue operations managers
You're trying to report on sales velocity and engineering backlog, but your pipeline metrics are always mismatched because reps manually copy deal stages into project boards — connecting these apps means every new deal automatically triggers a Jira Software Cloud issue and your reporting stays accurate.
⚡
Customer success leads
You need to act fast when a high-value account closes, but you find out about technical blockers too late because sales handoffs happen via fragmented email chains — with this integration, won deals instantly open tracking issues in Jira Software Cloud and alert your team.
🤝
Account executives
You answer to enterprise clients who demand constant visibility into custom feature development, but keeping track of ticket progress requires digging through engineering boards every morning — automating both apps means deal notes and issue statuses synchronize automatically.
📊
Sales team leads
The deal volume is too high for your reps to keep project boards updated by hand, leading to missed handoffs and dropped tasks across departments — this integration means every deal update flows straight into Jira Software Cloud without manual data entry.
🛠️
Product managers
You own the development roadmap and depend on sales reps to hand over complete customer requirements, but missing details stall your sprint planning — automating both apps means incoming deals arrive with fully mapped issue descriptions and custom fields.
🗂️
Support supervisors
You need a reliable history of customer interactions and engineering tickets, but keep finding gaps where resolved bugs were never logged back in the CRM — connecting these apps means comment updates and issue completions sync instantly to deal notes.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Jira Software Cloud
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1,500+ apps connected
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Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect Freshworks CRM (Freshsales Suite) to Jira Software Cloud?
You can connect Freshworks CRM (Freshsales Suite) to Jira Software Cloud instantly using 1-click ready templates or by asking Integrately AI to build the automation. Add apps like Slack or Google Calendar to extend your workflow with 1,500+ integrations.
Can I automatically create Jira Software Cloud issues from new Freshworks CRM (Freshsales Suite) deals?
Can I connect Freshworks CRM (Freshsales Suite), Jira Software Cloud, and Slack?
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Jira Software Cloud?
How are deal fields handled between Freshworks CRM (Freshsales Suite) and Jira Software Cloud?
Can I update Jira Software Cloud issues when Freshworks CRM (Freshsales Suite) deals change stage?
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Jira Software Cloud?
Is the Freshworks CRM (Freshsales Suite) and Jira Software Cloud integration free?
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