Freshservice + Userback Integration

Integrate Freshservice to Userback in one click, or tell Integrately AI how you want each feedback handled. Collect user feedback, create support tickets, assign groups, and notify your team automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Userback
    Feedback is collected in Userback Instant
Arrow Right
2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshservice + Userback Integration

Turn feedback into tickets, route support requests, assign groups, and keep agents updated, all in just one click.

Most popular automationmost-popular-automations
Userback + Freshservice Integration

Create Freshservice ticket for new Userback feedback

Creating Freshservice tickets automatically for every new Userback feedback received can help to ensure that each feedback is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + Userback flow

Notify your team, log details in spreadsheets, and create tasks in your project management tools the moment feedback arrives. Pick a combination and activate it in one click.

Freshservice
Userback
+
SlackSlack (5)
+
Jira Software CloudJira Software Cloud (4)
+
ConfluenceConfluence (4)
+
Microsoft TeamsMicrosoft Teams (4)
+
Google SheetsGoogle Sheets (4)
+
GitHubGitHub (4)
U
F
S
Create a Freshservice ticket for every Userback feedback item, and notify your support channel in Slack.
Userback feedback becomes a new Freshservice ticket instantly while Slack alerts your team, removing manual copying.
U
F
S
Look up the requester ID in Freshservice for new Userback feedback, and post the details in Slack.
Verify customer details in Freshservice when feedback arrives in Userback and alert your team in Slack.
U
F
S
Create a requester in Freshservice from Userback feedback, and announce it on Slack.
New Userback feedback automatically registers a requester in Freshservice and notifies your team in Slack.
U
F
S
If Userback feedback indicates an urgent bug, create a Freshservice ticket and alert the engineering channel in Slack.
Route urgent UX feedback from Userback into Freshservice tickets and notify engineers in Slack.
U
F
S
Use Claude to summarise Userback feedback, create a Freshservice ticket, and post the brief in Slack.
Claude summarises Userback feedback before logging a Freshservice ticket and posting the brief on Slack.

Supported triggers and actions for Freshservice and Userback

Mix and match to build the exact automation you need

Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
Try it →
Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
Try it →
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it →
Requester is updated in Freshservice
Triggers the automation when a requester is updated
Try it →
Create ticket in Freshservice
Generates a new ticket
Try it →
Create requester in Freshservice
Generates new requester profiles with particular parameters
Try it →
Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
Try it →
Get agent by ID in Freshservice
Try it →
Get group by ID in Freshservice
Retrieves a group by its id
Try it →
Userback
Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
Try it →
No action is available

What can you automate with Freshservice + Userback?

Connect Userback to Freshservice to streamline feedback collection and turn user insights into actionable support tickets automatically.

What you can automate?
🎫
Turn Userback feedback into Freshservice tickets automatically
Capture user feedback collected in Userback and create a corresponding ticket in Freshservice the moment it arrives. Eliminate manual data entry and ensure every submission is tracked.
📋
Capture every submitted feedback field and detail
Map all available Userback feedback properties into your Freshservice tickets instead of just basic text. Your helpdesk receives complete context for faster triage.
🔔
Notify support agents instantly when feedback arrives
Alert your helpdesk team as soon as a new Userback feedback item is submitted and converted into a Freshservice ticket. Keep support staff informed in real time.
🔀
Route tickets differently based on feedback type
Apply conditional logic to route UX feedback, bug reports, and general queries to different groups or priorities in Freshservice automatically.
🔄
Keep helpdesk tickets updated as feedback changes
Synchronise updates between your feedback tools and Freshservice support tickets to ensure agent views always reflect the latest status.
🔍
Look up existing requesters by ID before creating tickets
Check whether a requester already exists in Freshservice using their ID when feedback arrives in Userback, avoiding duplicate profiles.
⚙️
Automate requester creation for new feedback submitters
Automatically create a new requester profile in Freshservice whenever feedback is collected from a first-time user in Userback.
💬
Extend your workflow to team messaging apps
Connect your Freshservice and Userback flow to Slack or Microsoft Teams to broadcast instant notifications whenever new user feedback is logged.
And much more...

Who is Freshservice + Userback integration for?

Streamline UX feedback collection and IT service management by connecting Userback directly to Freshservice for seamless ticket routing.

Product managers
Product managers
Customer support leads
Customer support leads
Operations directors
Operations directors
IT service managers
IT service managers
Helpdesk agents
Helpdesk agents
QA engineers
QA engineers
📈
Product managers
You're reviewing feedback reports across multiple tools but your support ticket metrics only update when someone manually logs issues, so the priority counts you're tracking are always outdated — with this integration, every new feedback item creates a Freshservice ticket instantly and your data stays current.
⚡
Customer support leads
You need to triage incoming user reports quickly, but manual copy-pasting from Userback means agents find out about critical bugs too late — connecting these apps means every feedback submission opens a Freshservice ticket immediately and your team responds faster.
📊
Operations directors
You answer to stakeholders who want to see real-time visibility into support activity, but disconnected tools leave gaps in your reporting — this integration means every feedback event flows straight into Freshservice and your audit trails remain complete.
🔄
IT service managers
The volume of user-submitted screenshots and UX notes is too high for anyone to keep up by hand, leading to missed support tickets — automating both apps means every Userback item is logged in Freshservice without manual data entry.
👥
Helpdesk agents
You own the ticket resolution process and depend on product teams to hand over feedback details, but information gets lost between apps — connecting these apps means every support ticket arrives with complete Userback context attached.
📝
QA engineers
You need a reliable history of reported bugs and UX friction, but manual logs keep finding gaps in your testing records — with this integration, every feedback submission is accurately captured in your Freshservice workflow.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Freshservice + Userback

Build and manage your Freshservice + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshservice + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Freshservice + Userback Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Freshservice + Userback Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshservice to Userback?
Frequently Asked Questions
You can connect Freshservice to Userback in 1 click using Integrately. Choose from ready-made templates or ask Integrately AI to build your custom workflow, integrating with apps like Slack, Jira Software Cloud, and Google Sheets.
Can I automatically turn Userback feedback into Freshservice tickets?
Frequently Asked Questions
Can I connect Freshservice, Userback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and Userback?
Frequently Asked Questions
How does Freshservice handle data received from Userback?
Frequently Asked Questions
How does Userback trigger workflows in Freshservice?
Frequently Asked Questions
Do I need coding skills to integrate Freshservice and Userback?
Frequently Asked Questions
Is the Freshservice and Userback integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshservice or Userback With 1500+ Other Apps

Freshservice
Popular Freshservice Integrations
Connect Freshservice with IT service, ticketing, CRM, and communication tools to streamline support operations.
See All
Freshservice Integrations arrow right
No popular apps found
Userback
Popular Userback Integrations
Sync Userback with product management, analytics, design, and feedback tools to improve user experience workflows.
See All
Userback Integrations arrow right
No popular apps found