Freshservice + Twist Integration

Integrate Freshservice to Twist in one click, or tell Integrately AI how you want each ticket handled. Track support requests, post automatic threads, alert your team, and resolve issues faster.

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1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Twist
    Message is posted in conversation in Twist Instant
  • Twist
    Comment is posted in thread in Twist Instant
  • Twist
    Thread is added to channel in Twist Instant
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2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • Twist
    Add message in Twist
  • Twist
    Get message by ID in Twist
  • Twist
    Add thread in Twist
  • Twist
    Get comment by ID in Twist
  • Twist
    Search thread in Twist
  • Twist
    Get thread by ID in Twist
  • Twist
    Add comment in Twist
  • Twist
    Get user by ID in Twist

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Ready Workflows Ready Workflows for Freshservice + Twist Integration

Capture support tickets, post team updates, notify group members, and streamline resolutions, all in just one click.

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Freshservice + Twist Integration

Send Twist message for new Freshservice ticket

Do you use Freshservice to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Freshservice - Twist integration helps you receive notifications for new Freshservice tickets right in your Twist channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Connect more apps to your Freshservice + Twist flow

Extend your helpdesk sync with project tracking, calendar scheduling, and team messaging tools. Pick a combination and activate it in one click.

Freshservice
Twist
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Jira Software CloudJira Software Cloud (3)
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Google CalendarGoogle Calendar (2)
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ConfluenceConfluence (2)
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GitHubGitHub (2)
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SlackSlack (2)
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NotionNotion (2)
F
J
T
Create a Jira issue for every new Freshservice ticket, and add a thread in Twist
New Freshservice tickets instantly generate a corresponding Jira issue and a Twist thread, keeping engineering and support aligned without manual data entry.
F
J
T
When a Freshservice ticket is updated, update the Jira issue and post a comment in Twist
Ticket modifications in Freshservice automatically update your Jira issue and add a comment in Twist, eliminating status sync delays.
F
C
J
T
Use ChatGPT to summarise every new Freshservice ticket, create a Jira issue, and add a Twist thread
ChatGPT analyses new Freshservice tickets to generate concise summaries before creating Jira issues and Twist threads.

Supported triggers and actions for Freshservice and Twist

Mix and match to build the exact automation you need

Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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Twist
Twist Triggers & Actions
Instant
Message is posted in conversation in Twist
Triggers the automation when a new message is posted in a conversation
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Instant
Comment is posted in thread in Twist
Triggers the automation when a new comment is posted in an existing thread
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Instant
Thread is added to channel in Twist
Triggers the automation when a new thread is added to a channel
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Add message in Twist
Creates a new message in the particular channel
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Get message by ID in Twist
Retrieves a message using its id
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Add thread in Twist
Adds a new thread to the discussion forum
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Get comment by ID in Twist
Retrieves a comment using its id
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Search thread in Twist
Searches for a thread
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Get thread by ID in Twist
Retrieves a thread based on its id
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Add comment in Twist
Adds a comment to a conversation
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Get user by ID in Twist
Retrieves user information using their id
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What can you automate with Freshservice + Twist?

Streamline your IT support workflow by connecting helpdesk events directly to team discussions.

What you can automate?
🚀
Automate helpdesk ticket to thread creation
Trigger a Twist discussion thread the moment a new ticket is created in Freshservice, ensuring your team discusses requests immediately.
📋
Capture every submitted support field
Map complete ticket details including requester names, priorities, and descriptions into Twist threads instead of basic notification alerts.
🔔
Notify the right team member instantly
Send ticket details straight to relevant channels and group discussions so support staff can pick up requests without delay.
🔀
Route tasks based on ticket priority
Apply conditional logic to direct urgent tickets to priority threads while standard inquiries follow normal workflow channels.
🔄
Keep discussions updated as tickets change
Automatically update Twist comments and threads whenever support tickets are modified or reassigned in Freshservice.
🔍
Prevent duplicate records and threads
Search existing threads and requester profiles before adding new entries, keeping your workspace clean and organised.
✅
Handle later status changes and resolutions
Post automatic update comments in Twist when support tickets reach resolved or closed status in Freshservice.
🔌
Extend your flow to team messaging apps
Start with Freshservice and Twist, then push critical alert summaries to Slack for broader team visibility in one pipeline.
And much more...

Who is Freshservice + Twist integration for?

IT helpdesk managers, support engineers, and operations teams use this integration to eliminate manual ticket handoffs and keep team discussions aligned.

IT service managers
IT service managers
Support team leads
Support team leads
Client success managers
Client success managers
Helpdesk support agents
Helpdesk support agents
DevOps engineers
DevOps engineers
Quality assurance specialists
Quality assurance specialists
📈
IT service managers
You review support metrics and ticket resolution times every week, but your team status reports are always incomplete because agents forget to log updates in your chat app — this integration means every ticket update posts instantly and your tracking numbers stay current.
⚡
Support team leads
You need to assign high-priority tickets immediately when they arrive, but notifications get buried in crowded inboxes so urgent requests sit unattended for hours — with this integration, every new ticket creates an organised team thread instantly so action starts right away.
🤝
Client success managers
You answer client inquiries about ongoing IT requests, but you have to check multiple systems to see if a support ticket has been resolved — automating both apps means your team discussions stay synchronized with every ticket status change.
📊
Helpdesk support agents
You handle high volumes of incoming support tickets every single day, and copying details over to team collaboration channels by hand takes hours away from actual troubleshooting — connecting these apps means every submission syncs automatically without manual effort.
🔧
DevOps engineers
You depend on support agents to hand over technical bug reports from the helpdesk, but crucial diagnostic details often get missed during manual copy-pasting — this integration means every ticket detail flows straight into your discussion channels with zero data loss.
🗂️
Quality assurance specialists
You audit support resolution history to identify recurring system faults, but incomplete communication logs make it hard to trace what happened — automating both apps means your team threads and tickets maintain a reliable, searchable audit trail.
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Why choose Integrately to automate Freshservice + Twist

Build and manage your Freshservice + Twist automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshservice + Twist with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshservice to Twist?
Frequently Asked Questions
You can connect Freshservice to Twist in 1 click using Integrately. Choose from ready-made templates or ask Integrately AI to build custom workflows linking your helpdesk tickets to team discussions.
How can I automatically post support tickets from Freshservice into Twist threads?
Frequently Asked Questions
Can I connect Freshservice, Twist, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and Twist?
Frequently Asked Questions
How does Freshservice handle ticket creation and updates in automations?
Frequently Asked Questions
Can Twist threads and messages be updated automatically when tickets change?
Frequently Asked Questions
Do I need coding skills to set up Freshservice and Twist integrations?
Frequently Asked Questions
Is the Freshservice and Twist integration free?
Frequently Asked Questions
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