Freshservice + Twilio Integration

Connect Freshservice to Twilio in 1 click

Integrate Freshservice + Twilio For Free ✔ Free forever. ✔ Use premium features free for 14 days.

Popular Freshservice + Twilio Workflows

Send Twilio sms for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Twilio integration. Whenever a new ticket is created in Freshservice, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new Freshservice tickets today - your customers will appreciate it!

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Create Your Own Freshservice & Twilio Integration Without Any Code

Create Custom Workflow

Ticket is created in Freshservice
Ticket is updated in Freshservice
Requester is created in Freshservice
Requester is updated in Freshservice
SMS is received/sent in Twilio
Recording is available in Twilio
Call status is changed in Twilio
Call is finished in Twilio
Phone number is added in Twilio
Transcription is available in Twilio

Create ticket in Freshservice
Create requester in Freshservice
Get requester by ID in Freshservice
Get agent by ID in Freshservice
Get group by ID in Freshservice
Send SMS in Twilio
Send WhatsApp message in Twilio
Call phone in Twilio
Get call details by id in Twilio

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You Can Also Connect Freshservice or Twilio With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Twilio is a cloud communications platform as a service. It allows software developers to programmatically make and receive phone calls and send and receive text messages using standard web languages.

See Twilio Integrations