Freshservice + TextMagic Integration

Integrate Freshservice to TextMagic in one click, or tell Integrately AI how you want each ticket handled. Notify support teams instantly via text message, create contacts for new requesters, update ticket statuses, and trigger follow-up alerts automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • TextMagic
    Incoming message is received in TextMagic Instant
  • TextMagic
    Missed an incoming call in TextMagic Instant
  • TextMagic
    Incoming call is received in TextMagic Instant
  • TextMagic
    Subscriber is unsubscribed in TextMagic Instant
Arrow Right
2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • TextMagic
    Send message in TextMagic
  • TextMagic
    Create contact in TextMagic
  • TextMagic
    Add contact to list in TextMagic
  • TextMagic
    Search contact in TextMagic
  • TextMagic
    Remove contact from list in TextMagic
  • TextMagic
    Lookup phone in TextMagic
  • TextMagic
    Lookup email in TextMagic
  • TextMagic
    Set custom field value in TextMagic
  • TextMagic
    Change forwarding number in TextMagic
  • TextMagic
    Create list in TextMagic
  • TextMagic
    Search list in TextMagic

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshservice + TextMagic Integration

Capture new support tickets, alert engineers via text message, update customer contact records, and send automated follow-up reminders, all in just one click.

Most popular automationsmost-popular-automations
Freshservice + TextMagic Integration

Send TextMagic message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - TextMagic integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in TextMagic notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic TextMagic messages for new Freshservice tickets today - your customers will appreciate it!
See more
Freshservice + TextMagic Integration

Create TextMagic contact for new Freshservice ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshservice - TextMagic integration. It will automatically create a TextMagic contact for new Freshservice tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up TextMagic contacts for every Freshservice ticket is a great place to start.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + TextMagic flow

Connect your support tickets and text messages to CRMs, chat platforms, and cloud storage to keep your entire operations stack updated. Pick a combination and activate it in one click.

Freshservice
TextMagic
+
Jira Software CloudJira Software Cloud (8)
+
SlackSlack (8)
+
Microsoft OutlookMicrosoft Outlook (8)
+
ConfluenceConfluence (8)
+
Google DriveGoogle Drive (8)
+
ZoomZoom (8)
F
J
T
Create a Jira issue from every new Freshservice ticket, send a TextMagic SMS alert to the on-call engineer, and update the ticket status.
New support tickets instantly generate Jira issues and text alerts via TextMagic, eliminating manual copying between platforms.
T
J
F
When a TextMagic incoming message is received, log the inquiry in Jira Software Cloud and create a ticket in Freshservice.
Incoming client text messages automatically spawn tickets in Freshservice and issues in Jira Software Cloud without manual entry.
J
F
T
When a Jira issue status changes, update the Freshservice ticket and send a text message via TextMagic to the customer.
Status changes in Jira Software Cloud automatically update Freshservice tickets and notify clients via TextMagic text messages.
F
J
T
Create a Jira Software Cloud project for every new Freshservice requester, and send a welcome text via TextMagic.
New Freshservice requesters automatically get dedicated Jira Software Cloud projects and a welcome SMS sent via TextMagic.
F
J
T
If a Freshservice ticket priority is high, create a Jira Software Cloud issue and alert the support lead via TextMagic.
High-priority support tickets instantly trigger critical Jira Software Cloud issues and urgent TextMagic SMS alerts.
J
F
T
When a Jira issue is resolved, update the Freshservice ticket and send a completion notice via TextMagic.
Resolved engineering issues automatically close Freshservice tickets and text customers confirmation via TextMagic.
F
J
T
Use ChatGPT to summarise every new Freshservice ticket, create a Jira Software Cloud issue with the summary, and send a confirmation text via TextMagic.
ChatGPT automatically distills new Freshservice tickets into Jira Software Cloud issues while TextMagic texts clients confirmation.
F
J
T
S
When a Freshservice ticket is created, log the details in Jira Software Cloud, send an alert via TextMagic, and post a notification in Slack.
New Freshservice tickets trigger multi-channel alerts across Jira Software Cloud, TextMagic, and Slack simultaneously.

Supported triggers and actions for Freshservice and TextMagic

Mix and match to build the exact automation you need

Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
Try it →
Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
Try it →
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it →
Requester is updated in Freshservice
Triggers the automation when a requester is updated
Try it →
Create ticket in Freshservice
Generates a new ticket
Try it →
Create requester in Freshservice
Generates new requester profiles with particular parameters
Try it →
Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
Try it →
Get agent by ID in Freshservice
Try it →
Get group by ID in Freshservice
Retrieves a group by its id
Try it →
TextMagic
TextMagic Triggers & Actions
Instant
Incoming message is received in TextMagic
Triggers the automation when an incoming SMS is received
Try it →
Instant
Missed an incoming call in TextMagic
Triggers the automation when an incoming call is missed
Try it →
Instant
Incoming call is received in TextMagic
Triggers the automation when an incoming call is received
Try it →
Instant
Subscriber is unsubscribed in TextMagic
Triggers the automation when a subscriber opts out from further communication
Try it →
Send message in TextMagic
Delivers a message to a designated recipient
Try it →
Create contact in TextMagic
Adds a new contact to the database
Try it →
Add contact to list in TextMagic
Adds a new contact to a list
Try it →
Search contact in TextMagic
Finds and retrieves contact information
Try it →
Remove contact from list in TextMagic
Removes a particular contact from a designated list
Try it →
Lookup phone in TextMagic
Retrieves contact information associated with a phone number
Try it →
Lookup email in TextMagic
Searches for and retrieve email addresses based on particular criteria
Try it →
Set custom field value in TextMagic
Sets a custom field value
Try it →
Change forwarding number in TextMagic
Updates the phone number that all incoming calls are forwarded to
Try it →
Create list in TextMagic
Generates a new list
Try it →
Search list in TextMagic
Scans and retrieves results for a particular list
Try it →

What can you automate with Freshservice + TextMagic?

Streamline your IT service management and customer communications with powerful automated workflows connecting support tickets and text messages.

What you can automate?
💬
Send text alerts for new tickets
Send an SMS via TextMagic automatically whenever a new support ticket is created in Freshservice, ensuring customers and agents never miss an update.
📝
Capture every ticket field in text messages
Include detailed ticket descriptions, requester names, and priority levels directly inside your TextMagic SMS notifications instead of just basic alerts.
Notify the on-call engineer instantly
Trigger immediate TextMagic text messages to specific support staff the moment a high-priority ticket is created or updated in Freshservice.
🔀
Route messages based on ticket priority
Send a priority alert text via TextMagic if a Freshservice ticket is marked urgent, or a standard confirmation text if it is normal priority.
🔄
Keep contact records synchronized
Update TextMagic contact lists automatically whenever a requester is created or updated in Freshservice to maintain accurate communication data.
🔍
Search and update existing contacts
Search for existing contacts in TextMagic before creating new ones, preventing duplicate records when updating support requesters.
Send follow-ups when tickets close
Trigger a TextMagic SMS satisfaction survey automatically when a Freshservice ticket moves from in-progress to closed status.
🚀
Notify your team in Slack and text clients
Notify your engineering team in Slack, send a client text via TextMagic, and log every new Freshservice ticket instantly.
And much more...

Who is Freshservice + TextMagic integration for?

Support teams, IT managers, and customer service professionals use this integration to automate ticket alerts, speed up client communication, and eliminate manual SMS follow-ups.

Performance analysts
Performance analysts
On-call support engineers
On-call support engineers
Client success managers
Client success managers
Customer support teams
Customer support teams
IT service desk technicians
IT service desk technicians
Compliance officers
Compliance officers
📈
Performance analysts
You report on support ticket metrics and decide staffing levels from them, but the numbers are always stale because agents manually log updates — with this integration, every ticket status change updates instantly and your metrics stay current.
🚨
On-call support engineers
You need to act fast on critical tickets, and you find out too late because notifications sit unread in your inbox — automating both apps means every urgent ticket triggers an instant text message alert so you can respond immediately.
🤝
Client success managers
You answer to an external client who wants to see real-time progress on their reported issues, but status updates lag behind actual work — connecting these apps means every ticket update immediately reaches the client via text message.
📞
Customer support teams
The ticket volume is too high for anyone to keep up by hand, leading to missed updates and delayed customer replies — this integration means automated text alerts handle routine notifications while your team focuses on resolution.
🛠️
IT service desk technicians
You own the next resolution step and depend on someone upstream to hand over ticket details, but handoffs get lost in transit — automating both apps means every new ticket instantly reaches your queue with full context.
📋
Compliance officers
You need a reliable audit history of support activity and keep finding gaps in ticket communication logs — integrating these apps means every message and ticket state is permanently recorded without manual effort.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Freshservice + TextMagic

Build and manage your Freshservice + TextMagic automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshservice + TextMagic with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshservice to TextMagic?
Frequently Asked Questions
You can connect Freshservice to TextMagic instantly using 1-click automations on Integrately or ask Integrately AI to build the automation and map the fields. Ready templates let you link support tickets with text messages, Slack, Jira Software Cloud, and Microsoft Outlook in minutes.
Can I send automated text messages when a Freshservice ticket is created?
Frequently Asked Questions
Can I connect Freshservice, TextMagic, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and TextMagic?
Frequently Asked Questions
How does Freshservice handle ticket triggers for text messages?
Frequently Asked Questions
Can TextMagic update contacts when requesters change in Freshservice?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and TextMagic?
Frequently Asked Questions
Is the Freshservice and TextMagic integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshservice or TextMagic With 1500+ Other Apps

Freshservice
Popular Freshservice Integrations
Connect Freshservice with ITSM, ticketing, and reporting tools to manage support lifecycles across your tech stack.
TextMagic
Popular TextMagic Integrations
Sync TextMagic with marketing, CRM, and communication platforms to streamline customer messaging campaigns.
See All
TextMagic Integrations arrow right
No popular apps found