tawk.to + Freshservice Integration

Integrate Freshservice to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Capture support chats, create tickets, sync requesters, alert your team, and track issue resolution automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
Arrow Right
2.

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshservice + tawk.to Integration

Capture support chats, create tickets, sync requesters, and keep teams updated, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Freshservice Integration

Create Freshservice ticket for new tawk.to chat

Creating Freshservice tickets automatically for every new tawk.to chat received can help to ensure that each chat is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + tawk.to flow

Extend your support pipeline by notifying teams, logging data, and creating tasks in external tools once tickets are created. Pick a combination and activate it in one click.

tawk.to
Freshservice
+
SlackSlack (8)
+
Jira Software CloudJira Software Cloud (8)
+
HubSpotHubSpot (8)
+
ConfluenceConfluence (8)
+
Google DriveGoogle Drive (8)
+
ZoomZoom (8)
T
F
S
When a chat has ended in tawk.to, create a ticket in Freshservice and notify your support channel in Slack
Every tawk.to chat logs directly as a Freshservice ticket and alerts your team in Slack instantly.
T
F
S
When a ticket is created in tawk.to, create a requester in Freshservice and alert your team in Slack
New tawk.to tickets immediately register as requesters in Freshservice with instant Slack team alerts.
T
F
S
When a chat transcript is created in tawk.to, create a ticket in Freshservice and post a summary in Slack
New tawk.to transcripts generate Freshservice tickets and post summaries directly to Slack.
T
F
S
When a chat has started in tawk.to, get the requester in Freshservice and notify your team in Slack
Active tawk.to chats retrieve Freshservice requester data and notify support agents on Slack.
T
F
S
If a tawk.to chat is marked urgent, create a priority ticket in Freshservice and alert management in Slack
High-priority tawk.to chats generate urgent Freshservice tickets and notify management in Slack.
T
F
S
When a ticket is created in tawk.to, get the support group in Freshservice and post an update in Slack
New tawk.to tickets look up Freshservice support groups and update your Slack channel.
T
F
S
Use ChatGPT to summarise every tawk.to chat transcript, create a Freshservice ticket, and post the brief in Slack
ChatGPT summarises tawk.to chats before creating a Freshservice ticket and posting the brief in Slack.
T
F
A
S
When a chat has ended in tawk.to, create a Freshservice ticket, create a task in Asana, and announce it in Slack
Concluded tawk.to chats create Freshservice tickets, open Asana tasks, and announce updates in Slack.

Supported triggers and actions for tawk.to and Freshservice

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
Try it →
Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
Try it →
Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
Try it →
Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
Try it →
No action is available
Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
Try it →
Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
Try it →
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it →
Requester is updated in Freshservice
Triggers the automation when a requester is updated
Try it →
Create ticket in Freshservice
Generates a new ticket
Try it →
Create requester in Freshservice
Generates new requester profiles with particular parameters
Try it →
Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
Try it →
Get agent by ID in Freshservice
Try it →
Get group by ID in Freshservice
Retrieves a group by its id
Try it →

What can you automate with Freshservice + tawk.to?

Streamline your customer support operations by connecting live chat conversations directly to your helpdesk ticketing lifecycle.

What you can automate?
🎫
Create Freshservice tickets from completed tawk.to chats
Automatically generate a new support ticket in Freshservice the moment a customer conversation concludes in tawk.to. Eliminate manual data entry and ensure every support request is tracked.
📝
Capture every submitted chat field and transcript detail
Map full tawk.to conversation transcripts and customer details into your Freshservice ticket fields instead of basic summaries. Your helpdesk records become a complete, actionable knowledge base.
🔔
Alert support teams the moment a chat starts
Notify your agents instantly when a new customer session begins in tawk.to, retrieving requester details from Freshservice to provide immediate, personalised assistance.
🔀
Route tickets based on chat categories or urgency
Evaluate submitted chat content to assign priority levels or specific support groups in Freshservice automatically, ensuring urgent issues reach the right technicians right away.
🔄
Keep helpdesk tickets and requesters synchronized
Automatically update Freshservice requester records and ticket statuses whenever customer details or chat interactions change in tawk.to.
👥
Prevent duplicate requesters with intelligent lookup
Check existing customer records in Freshservice by ID before creating new requesters, preventing duplicate entries and keeping your helpdesk clean and organized.
📈
Handle later ticket lifecycle updates and group routing
Manage ticket assignments and group allocations in Freshservice automatically as customer support workflows progress through different resolution stages.
🔗
Extend your support workflow to Slack and project tools
Connect your Freshservice and tawk.to integration with Slack, Jira, or HubSpot to notify teams, create tasks, and sync customer data across your entire tech stack.
And much more...

Who is Freshservice + tawk.to integration for?

Customer support teams, IT helpdesks, and service managers connect Freshservice and tawk.to to eliminate manual data entry and streamline support ticket management.

Support operations managers
Support operations managers
Live chat support leads
Live chat support leads
Client success directors
Client success directors
Customer support agents
Customer support agents
IT helpdesk technicians
IT helpdesk technicians
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You report on resolution times and ticket volumes, but your metrics are always delayed because agents manually copy chat transcripts from live chat — automating both apps means every tawk.to conversation logs instantly and your reporting dashboard stays accurate.
⚡
Live chat support leads
You need to act fast when high-priority customer issues arise, but you find out about urgent chats too late in the shift rotation — automating both apps means critical tawk.to chats create Freshservice tickets instantly so agents respond without delay.
🤝
Client success directors
You answer to key accounts that demand complete visibility into their support history, but scattered chat logs make progress hard to track — automating both apps means every conversation links to a Freshservice ticket for transparent reporting.
🔄
Customer support agents
The daily volume of live chats is too high for anyone to keep up with manual ticketing and requester creation by hand — automating both apps means every tawk.to chat generates a Freshservice ticket automatically so nothing slips through the cracks.
🛠️
IT helpdesk technicians
You own the technical resolution step and depend on front-line chat agents to hand over complete information — automating both apps means every tawk.to transcript and requester record populates Freshservice tickets accurately on arrival.
📋
Quality assurance leads
You need a reliable audit history of all customer interactions, but manual logging often leaves gaps in your helpdesk records — automating both apps means every tawk.to chat and ticket creates a complete, searchable history in Freshservice.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate tawk.to + Freshservice

Build and manage your tawk.to + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect tawk.to + Freshservice Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect tawk.to + Freshservice Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshservice to tawk.to?
Frequently Asked Questions
You can connect Freshservice to tawk.to in 1 click using ready templates or Integrately AI. Sync live chat conversations, manage tickets, and connect with Slack, HubSpot, and 1,500+ other apps.
Can I automatically create Freshservice tickets from tawk.to chats?
Frequently Asked Questions
Can I connect Freshservice, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and tawk.to?
Frequently Asked Questions
How does Freshservice handle tickets created from live chats?
Frequently Asked Questions
Can tawk.to trigger requester creation in Freshservice?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and tawk.to?
Frequently Asked Questions
Is the Freshservice and tawk.to integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshservice or tawk.to With 1500+ Other Apps

Freshservice
Popular Freshservice Integrations
ITSM and ticketing tools connect Freshservice with project management, CRM, and analytics platforms to streamline operations.
See All
Freshservice Integrations arrow right
No popular apps found
tawk.to
Popular tawk.to Integrations
Live chat and messaging apps connect tawk.to with customer support, marketing, and productivity tools to enhance communication.
See All
tawk.to Integrations arrow right
No popular apps found