SMS Gateway Hub + Freshservice Integration

Integrate Freshservice to SMS Gateway Hub in one click, or tell Integrately AI how you want each ticket handled. Send instant text alerts, notify support teams, and keep stakeholders updated automatically.

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1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
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2.

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Ready Workflows Ready Workflows for Freshservice + SMS Gateway Hub Integration

Notify customers when tickets are created, send text alerts for updates, route notifications, and keep stakeholders informed, all in just one click.

Most popular automationmost-popular-automations
Freshservice + SMS Gateway Hub Integration

Send SMS Gateway Hub message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - SMS Gateway Hub integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in SMS Gateway Hub notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Gateway Hub messages for new Freshservice tickets today - your customers will appreciate it!
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Connect more apps to your Freshservice + SMS Gateway Hub flow

Teams often log tickets in support tools, message channels, or schedule follow-up tasks after sending text updates. Pick a combination and activate it in one click.

SMS Gateway Hub
Freshservice
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Jira Software CloudJira Software Cloud (4)
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SlackSlack (4)
+
Google CalendarGoogle Calendar (3)
+
Microsoft OutlookMicrosoft Outlook (3)
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ZoomZoom (3)
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NotionNotion (3)
F
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Create a Jira Software Cloud issue from every new Freshservice ticket, and send an SMS via SMS Gateway Hub
New Freshservice tickets trigger an SMS via SMS Gateway Hub and create a Jira Software Cloud issue instantly, keeping engineering and support aligned.
F
S
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Send an SMS via SMS Gateway Hub when a Freshservice ticket is updated, and add a comment in Jira Software Cloud
Ticket updates trigger an SMS notification via SMS Gateway Hub and post a comment in Jira Software Cloud automatically.
F
S
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When a requester is created in Freshservice, send a welcome text via SMS Gateway Hub and create a Jira Software Cloud user task
New requesters receive a welcome text via SMS Gateway Hub while an onboarding task opens in Jira Software Cloud.
F
S
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Use Claude to summarise new Freshservice tickets, send an SMS via SMS Gateway Hub, and create a Jira Software Cloud issue
Claude summarises incoming tickets before SMS Gateway Hub sends a text and Jira Software Cloud opens an issue.

Supported triggers and actions for SMS Gateway Hub and Freshservice

Mix and match to build the exact automation you need

SMS Gateway Hub
SMS Gateway Hub Triggers & Actions
No trigger is available
Send message in SMS Gateway Hub
Delivers a message to a designated recipient
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Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it →
Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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What can you automate with Freshservice + SMS Gateway Hub?

Streamline your IT service management and customer communication with powerful multi-app automations.

What you can automate?
📱
Send instant text alerts for new support tickets
Trigger an SMS via SMS Gateway Hub the moment a new ticket is created in Freshservice, keeping customers informed without manual delays.
📝
Capture every submitted ticket field and attribute
Map complete ticket details, priorities, and descriptions directly into your outbound text messages instead of sending generic alerts.
🔔
Notify internal support teams instantly
Ensure your staff receives immediate text notifications whenever urgent support requests or requester profiles are updated.
🔀
Route messages based on ticket priority
Send different text alerts or escalation notices depending on the priority level or category submitted in Freshservice.
🔄
Keep stakeholders updated on ticket status changes
Automatically dispatch SMS updates through SMS Gateway Hub whenever ticket statuses or requester details are modified.
👤
Manage requester records without duplicates
Create or update requester profiles seamlessly when new support interactions take place across your helpdesk.
✅
Handle resolution and closure notifications
Send automated closing confirmation texts when tickets are marked resolved or completed in Freshservice.
🔗
Extend workflows to collaborative tools
Combine Freshservice and SMS Gateway Hub with Jira Software Cloud or Slack to build comprehensive multi-step support pipelines.
And much more...

Who is Freshservice + SMS Gateway Hub integration for?

Support teams, IT managers, and operations leads depend on fast customer communication, and this integration eliminates manual messaging delays across service workflows.

IT support managers
IT support managers
Field service coordinators
Field service coordinators
Client success executives
Client success executives
Helpdesk agents
Helpdesk agents
Operations specialists
Operations specialists
Service desk auditors
Service desk auditors
📈
IT support managers
You rely on helpdesk metrics to review ticket resolution times, but manual texting delays leave your response logs incomplete — this integration means every new ticket triggers an instant SMS update and your reporting stays accurate.
⚡
Field service coordinators
You need to dispatch field technicians the moment an urgent ticket arrives, but waiting for manual message triggers slows down your response time — with this integration, critical alerts are sent automatically across your device network.
🤝
Client success executives
Your clients expect real-time updates on critical support issues, but manual notification bottlenecks lead to frustrated stakeholders — this integration means every ticket status change immediately dispatches a clear SMS update.
📨
Helpdesk agents
You handle high volumes of support tickets every day and waste hours copying ticket details into messaging apps — automating both apps means text notifications are sent instantly without manual intervention.
🔄
Operations specialists
You depend on upstream ticket creation to trigger downstream task assignments, but manual handovers introduce costly delays — connecting these apps means ticket events instantly drive your entire operational queue.
🗂️
Service desk auditors
You need a reliable audit trail of all communications sent to requesters, but manual logging often results in missing notification records — automating both apps ensures every text alert is tracked and accounted for.
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Why choose Integrately to automate SMS Gateway Hub + Freshservice

Build and manage your SMS Gateway Hub + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Gateway Hub + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshservice to SMS Gateway Hub?
Frequently Asked Questions
You can connect Freshservice to SMS Gateway Hub in 1 click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking your favorite apps like Slack and Jira Software Cloud.
Can I automatically send text message alerts when a new Freshservice ticket is created?
Frequently Asked Questions
Can I connect Freshservice, SMS Gateway Hub, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and SMS Gateway Hub?
Frequently Asked Questions
How does Freshservice handle ticket data in automations?
Frequently Asked Questions
How does SMS Gateway Hub send messages in these flows?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and SMS Gateway Hub?
Frequently Asked Questions
Is the Freshservice and SMS Gateway Hub integration free?
Frequently Asked Questions
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