Create Smartsheet row for new Freshservice ticket
Freshservice + Smartsheet Integration
Freshservice + Smartsheet Integration
Integrate Freshservice to Smartsheet in one click, or tell Integrately AI how you want each ticket handled. Track support activities, update your project sheets, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
Row is added in Smartsheet- Row is updated in Smartsheet
- Attachment is added in Smartsheet
- Comment is added in Smartsheet
2.
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
- Add attachment to row in Smartsheet
- Search row in Smartsheet
- Update row in Smartsheet
- Add row in Smartsheet
- Send row in Smartsheet
- Copy row in Smartsheet
- Move row in Smartsheet
- Add discussion to row in Smartsheet
- Create sheet from a template in Smartsheet
- Share sheet in Smartsheet
- Create sheet from existing sheet in Smartsheet
- Send sheet in Smartsheet
- Create workspace in Smartsheet
- Copy workspace in Smartsheet
- Share workspace in Smartsheet
- Copy folder in Smartsheet
Trusted by experts at...
Ready Workflows for Freshservice + Smartsheet Integration
Log new support tickets, organise rows, keep project sheets updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
Create Smartsheet row for new Freshservice requester
Freshservice + Smartsheet Integration
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshservice + Smartsheet flow
Send ticket updates to team channels, log files in cloud storage, and trigger follow-up tasks in external tools. Pick a combination and activate it in one click.
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Jira Software Cloud (8)
Jira Software Cloud (8) +
Slack (8)
Slack (8) +
Zendesk (8)
Zendesk (8) +
Google Drive (8)
Google Drive (8) +
Microsoft Outlook (8)
Microsoft Outlook (8) +
Confluence (8)
Confluence (8) F
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Create a Jira issue for every new Freshservice ticket and add a row in Smartsheet
New Freshservice tickets create a corresponding issue in Jira Software Cloud and add a row in Smartsheet instantly, keeping your development and support tracking synchronized.
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When a Freshservice ticket is updated, update the Jira Software Cloud issue and the Smartsheet row
Ticket modifications in Freshservice automatically update your Jira Software Cloud issue and Smartsheet row, ensuring project statuses stay current everywhere.
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When a Freshservice ticket status changes, move the Jira Software Cloud issue and update the Smartsheet row
Progress updates in Freshservice automatically move your Jira Software Cloud issue and update your Smartsheet tracking row.
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Create a Jira Software Cloud issue for every new Freshservice requester and log it in Smartsheet
New requesters registered in Freshservice instantly generate a tracking issue in Jira Software Cloud and a new row in Smartsheet.
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If a Freshservice ticket is marked high priority, create an urgent Jira issue and add a priority Smartsheet row
High-priority Freshservice tickets automatically trigger urgent Jira Software Cloud issues and priority rows in Smartsheet for immediate attention.
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When a Freshservice ticket is closed, update the Jira Software Cloud issue and log the closure in Smartsheet
Resolved support tickets automatically close the corresponding Jira Software Cloud issue and record completion in Smartsheet.
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Use Claude to summarise every new Freshservice ticket, create a Jira issue, and add a Smartsheet row
Claude generates a concise summary of new Freshservice tickets before creating a Jira Software Cloud issue and a Smartsheet row.
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Turn every new Freshservice ticket into a Smartsheet row, create a Jira issue, and send a Slack notification
New Freshservice tickets automatically populate a Smartsheet row, open a Jira Software Cloud issue, and notify your team on Slack.
Supported triggers and actions for Freshservice and Smartsheet
Mix and match to build the exact automation you need
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → Smartsheet Triggers & Actions
What can you automate with Freshservice + Smartsheet?
Streamline your support lifecycle by turning helpdesk tickets and requester updates into structured Smartsheet rows automatically.
🎯
Create Smartsheet rows from new tickets
Turn every incoming Freshservice support ticket into a new row in Smartsheet automatically. Your project tracking sheet stays perfectly synchronised with your helpdesk queue.
📝
Capture every submitted ticket field
Map all available Freshservice ticket fields and requester details into separate Smartsheet columns instead of basic summaries. Your project sheet becomes a comprehensive operational record.
🔔
Notify the right person instantly
Alert your support team or project managers the moment a high-priority ticket is logged. Ensure immediate awareness and faster response times across your department.
🔀
Route based on ticket priority
Execute different actions depending on whether an incoming Freshservice ticket is marked urgent, high, medium, or low priority. Direct critical issues to designated project rows.
🔄
Keep tracking sheets up to date
When support tickets are modified or progress through resolution stages in Freshservice, your matching Smartsheet rows update automatically to reflect current statuses.
🔍
Search and update existing rows
Look up existing records in Smartsheet using ticket IDs or requester emails before updating them, preventing duplicate entries and maintaining clean data hygiene.
✅
Handle ticket resolution changes
When a Freshservice ticket is resolved or closed, automatically update the status column in Smartsheet to mark completion and record resolution timestamps.
💬
Extend workflows to team messaging apps
Connect Freshservice and Smartsheet with Slack or Microsoft Outlook to send instant team notifications and follow-up communications whenever support activity occurs.
And much more...
Who is Freshservice + Smartsheet integration for?
IT service managers and operations teams tracking helpdesk support activity can eliminate manual data entry and keep project tracking sheets updated instantly.
IT Service Analysts
Helpdesk Operations Leads
Client Support Managers
IT Service Desk Operators
IT Project Coordinators
System Administrators
📈
IT Service Analysts
You're reviewing support metrics and ticket lifecycles, but your tracking sheet only updates when someone manually exports Freshservice data, so your operational reports are always a few hours behind — with this integration, every new support ticket lands in the sheet instantly and your analytics stay current.
⚡
Helpdesk Operations Leads
You need to act fast on incoming customer inquiries and critical issues, but you find out about urgent requests too late because ticket logs and project trackers live in separate silos — this integration means every critical ticket is recorded in your tracking sheet the moment it arrives.
📋
Client Support Managers
You answer to external stakeholders and client executives who want to see real-time progress on reported helpdesk tickets, but compiling status reports by hand takes hours — automating both apps means your shared tracker reflects live support activity without manual status meetings.
🔄
IT Service Desk Operators
The incoming volume of support requests is too high for anyone to keep up by hand, leading to missed ticket updates and incomplete tracking sheets — with this integration, every ticket creation and modification flows directly into your database automatically.
🤝
IT Project Coordinators
You own the next step in resolving complex technical issues and depend on support staff to hand over ticket details, but information gets lost between systems — connecting these apps means project teams receive complete ticket records instantly.
🗂️
System Administrators
You need a reliable, uncompromised history of all support activity for audits and reviews, but manual logging always leaves gaps in your historical records — automating both apps means every single ticket and requester change is recorded with absolute precision.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Freshservice + Smartsheet
Build and manage your Freshservice + Smartsheet automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshservice + Smartsheet with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Connect Freshservice + Smartsheet Now 
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Frequently Asked Questions
How do I connect Freshservice to Smartsheet?
You can connect Freshservice to Smartsheet in 1 click using ready-made templates on Integrately. Link your accounts, select a pre-built workflow, or ask Integrately AI to set up custom logic connecting apps like Slack and Google Drive.
Can I automatically create a Smartsheet row when a new Freshservice ticket is created?
Can I connect Freshservice, Smartsheet, and Slack?
What is a good Zapier alternative for Freshservice and Smartsheet?
How does the Freshservice integration handle ticket updates?
Can Smartsheet row updates trigger actions in Freshservice?
Do I need coding skills to integrate Freshservice and Smartsheet?
Is the Freshservice and Smartsheet integration free?
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