Sempico Solutions SMS + Freshservice Integration

Use this automation to streamline your customer support operations and ensure timely responses to customer inquiries.

Here's how it works:
 1. Freshservice: Whenever a Ticket is created, the automation will be triggered.
 2. Anthropic (Claude): To generate relevant output, you can provide instructions to the AI about what you want it to do. It could involve understanding and analyzing the Freshservice details, generating a suitable response, or providing relevant information based on the Freshservice content. Additionally, you must pass the data from Freshservice for context.
 3. Sempico Solutions SMS: The content generated by AI in the previous step will be used to compose a reply. This message will be sent to the user, addressing their support query or concern.

Thus, when a Ticket is created in Freshservice, Integrately will use AI to generate a response and automatically send a reply using Sempico Solutions SMS.

Use this automation to streamline your customer support operations and ensure timely responses to customer inquiries.

Here's how it works:
 1. Freshservice: Whenever a Ticket is created, the automation will be triggered.
 2. Gemini AI: To generate relevant output, you can provide instructions to the AI about what you want it to do. It could involve understanding and analyzing the Freshservice details, generating a suitable response, or providing relevant information based on the Freshservice content. Additionally, you must pass the data from Freshservice for context.
 3. Sempico Solutions SMS: The content generated by AI in the previous step will be used to compose a reply. This message will be sent to the user, addressing their support query or concern.

Thus, when a Ticket is created in Freshservice, Integrately will use AI to generate a response and automatically send a reply using Sempico Solutions SMS.