Responder.live + Freshservice Integration
Integrate Freshservice to Responder.live in one click, or tell Integrately AI how you want each requester handled. Add new support requesters to your autoresponder lists, trigger targeted email campaigns, segment subscribers based on helpdesk activity, and keep your mailing lists current automatically.
Free forever.Use premium features free for 14 days.1.
Subscriber is added or updated to a list in Responder.live Instant
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
- Add subscriber in Responder.live
- Update subscriber in Responder.live
- Remove subscriber from a list in Responder.live
- Search subscriber in Responder.live
- Delete subscriber tag in Responder.live
- Unsubscribe subscriber from the account in Responder.live
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
Trusted by experts at...
Ready Workflows for Responder.live + Freshservice Integration
Capture support requesters, sync tickets to mailing lists, segment subscribers by interest, and trigger targeted emails, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshservice + Responder.live flow
Sync support data to your CRM, notify your team on messaging channels, update tracking sheets, and trigger follow-up emails seamlessly. Pick a combination and activate it in one click.
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Jira Software Cloud (8)
Jira Software Cloud (8) +
Slack (8)
Slack (8) +
HubSpot (8)
HubSpot (8) +
Google Sheets (8)
Google Sheets (8) +
Gmail (8)
Gmail (8) +
Notion (8)
Notion (8) F
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Add every new Freshservice ticket requester to Responder.live, and create an issue in Jira Software Cloud
New Freshservice requesters become subscribers in Responder.live instantly while creating a tracking issue in Jira Software Cloud, eliminating manual data copying.
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When a Freshservice ticket is updated, update the subscriber in Responder.live and add a comment in Jira Software Cloud
Keep subscriber profiles current in Responder.live and update Jira Software Cloud issues whenever ticket details change in Freshservice.
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When a requester is created in Freshservice, search subscriber in Responder.live and update the issue in Jira Software Cloud
Lookup existing subscriber records in Responder.live and update Jira Software Cloud issues automatically when new requesters appear in Freshservice.
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Create a Jira Software Cloud issue for every updated Freshservice requester and update their subscriber status in Responder.live
Track requester profile updates from Freshservice by updating Responder.live subscriber records and opening follow-up tasks in Jira Software Cloud.
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If a Freshservice ticket priority is urgent, add a subscriber in Responder.live and create a high-priority Jira Software Cloud issue
Route urgent Freshservice tickets to Responder.live and flag high-priority issues in Jira Software Cloud automatically.
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When a Freshservice ticket is resolved, remove subscriber from list in Responder.live and close the Jira Software Cloud issue
Clean up Responder.live subscriber lists and close associated Jira Software Cloud issues when support tickets reach resolution in Freshservice.
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Use Claude to summarise new Freshservice tickets, add a subscriber in Responder.live, and create a Jira Software Cloud issue
Use Claude to process Freshservice tickets, register subscribers in Responder.live, and log structured summaries in Jira Software Cloud.
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Turn every Freshservice ticket into a Responder.live subscriber, create a Jira Software Cloud issue, and log it in Google Sheets
Distribute Freshservice ticket data across Responder.live, Jira Software Cloud, and Google Sheets in a multi-step automation.
Supported triggers and actions for Responder.live and Freshservice
Mix and match to build the exact automation you need
Responder.live Triggers & Actions
Instant
Subscriber is added or updated to a list in Responder.live
Triggers the automation when a subscriber is added or updated to a list
Try it → Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Freshservice + Responder.live?
Connect support activity in Freshservice to targeted email campaigns and list management in Responder.live.
🔄
Sync Freshservice requesters to Responder.live lists
Add every new support requester from Freshservice directly into your Responder.live subscriber lists the moment a ticket is created. Eliminate manual data entry and ensure every contact receives your automated email sequences.
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Capture every submitted requester field
Map all available contact details and ticket attributes from Freshservice into Responder.live subscriber profile fields. Your autoresponder lists become a richer source for segmentation and targeted messaging.
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Alert your team instantly on new subscriber additions
Send instant notifications to your support or marketing team whenever a new Freshservice requester is registered in Responder.live. Keep stakeholders informed without checking multiple dashboards.
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Route subscribers based on ticket priority or category
Send VIP or enterprise Freshservice support requesters to specific Responder.live lists while routing standard tickets elsewhere. Apply conditional logic to tailor your email autoresponder campaigns.
🔄
Keep subscriber profiles updated as tickets change
Automatically update Responder.live subscriber records whenever ticket details or requester profiles are modified in Freshservice. Maintain data consistency across support and marketing tools.
🔍
Search and update existing subscriber records
Lookup existing subscriber accounts in Responder.live before making changes, preventing duplicate entries and keeping your autoresponder database clean and organised.
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Handle later ticket status changes and resolutions
Unsubscribe or remove contacts from Responder.live lists when Freshservice tickets reach resolved or closed status. Keep your active mailing lists clean and focused on open inquiries.
🔗
Extend your workflow to team messaging tools
Connect Freshservice and Responder.live to Slack, Google Sheets, or Gmail to notify teams, log backup rows, and dispatch confirmation emails in a single multi-step pipeline.
And much more...
Who is Freshservice + Responder.live integration for?
Freshservice and Responder.live integration eliminates manual data entry between helpdesk support systems and email autoresponder platforms for growing organisations.
Support Operations Managers
Helpdesk Team Leads
Customer Success Directors
IT Support Coordinators
Marketing Specialists
Helpdesk Administrators
📈
Support Operations Managers
You manage support reporting and ticket volumes in Freshservice, but your mailing lists only update when someone manually exports contacts, so your engagement metrics are always a few hours behind — this integration means every new requester lands in Responder.live instantly and your campaign data stays current.
⚡
Helpdesk Team Leads
You need to act fast on incoming support requests in Freshservice, but contact details reach your email marketing tool too late, slowing down your follow-up sequence — connecting these apps means new requesters are added to Responder.live the moment a ticket opens and your team responds without delay.
🤝
Customer Success Directors
You answer to stakeholders who want to see prompt client onboarding and list engagement, but manual handoffs between helpdesks and autoresponders cause delays — automating both apps means client profiles sync seamlessly and your stakeholder reports reflect real-time activity.
📊
IT Support Coordinators
The volume of tickets and requesters in Freshservice is too high for anyone to keep up with by hand, leading to missing subscriber profiles in Responder.live — with this integration, every ticket event triggers automated list updates and your subscriber base stays fully accurate.
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Marketing Specialists
You own the email marketing campaigns in Responder.live and depend on support teams upstream to hand over new client contacts from Freshservice tickets — connecting these apps means subscriber lists populate automatically and your targeted campaigns reach new contacts immediately.
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Helpdesk Administrators
You need a reliable history of support contacts and subscribers, but manual exports keep leaving gaps between Freshservice and Responder.live records — this integration means every record matches perfectly and your historical tracking remains completely intact.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Responder.live + Freshservice
Build and manage your Responder.live + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Responder.live + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Accounts
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Automation is ready
Connect Responder.live + Freshservice Now 
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Frequently Asked Questions
How do I connect Freshservice to Responder.live?
You can connect Freshservice to Responder.live in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations involving Slack, HubSpot, and Google Sheets.
Can I automatically add Freshservice support requesters as subscribers in Responder.live?
Can I connect Freshservice, Responder.live, and Slack?
What is a good Zapier alternative for Freshservice and Responder.live?
How does Freshservice handle ticket and requester data during integration?
How does Responder.live manage subscriber lists when connected to Freshservice?
Do I need coding skills to automate Freshservice and Responder.live?
Is the Freshservice and Responder.live integration free?
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