RD Station + Freshservice Integration

Integrate Freshservice to RD Station in one click, or tell Integrately AI how you want each ticket handled. Track conversions, update deals, create records, and sync support data automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • RD Station
    Lead is converted in RD Station Instant
  • RD Station
    Lead is marked as opportunity in RD Station Instant
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
Arrow Right
2.
  • RD Station
    Conversion Event in RD Station
  • RD Station
    Deal won in RD Station
  • RD Station
    Deal lost in RD Station
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshservice + RD Station Integration

Create deals, track conversions, update support records, and log activities, all in just one click.

Most popular automationsmost-popular-automations
RD Station + Freshservice Integration

Create Freshservice ticket for new RD Station conversion event

If you're using RD Station to send your marketing emails, you can also use it to create and manage ticket for Freshservice. conversion event created in RD Station will automatically be created as ticket in Freshservice, so you can easily keep track of all Freshservice requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
See more
Freshservice + RD Station Integration

Create RD Station conversion event for new Freshservice ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshservice - RD Station integration. It will automatically create a RD Station conversion event for new Freshservice tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up RD Station conversion events for every Freshservice ticket is a great place to start.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + RD Station flow

Capture ticket data, notify teams on messaging apps, and keep marketing sheets updated. Pick a combination and activate it in one click.

RD Station
Freshservice
+
SlackSlack (6)
+
Google SheetsGoogle Sheets (5)
+
MailchimpMailchimp (4)
+
HubSpotHubSpot (4)
+
TypeformTypeform (4)
+
CalendlyCalendly (4)
F
R
S
Add every new Freshservice ticket as a deal in RD Station, and notify your support team instantly on Slack
New Freshservice tickets create deals in RD Station immediately and notify your support channel on Slack, so teams never miss a handover.
R
F
S
When a lead is converted in RD Station, create a requester in Freshservice, and post an update in Slack
RD Station conversions instantly generate Freshservice requesters while your Slack channel receives an instant notification.
F
R
S
When a Freshservice ticket is updated, trigger a conversion event in RD Station and alert your team on Slack
Ticket progress updates in Freshservice trigger RD Station conversion events and notify your team on Slack automatically.
R
F
S
When an opportunity is marked in RD Station, get the Freshservice group by ID and notify your sales channel in Slack
Opportunity markers in RD Station retrieve Freshservice group details and alert your sales channel on Slack.
F
R
S
When a requester is updated in Freshservice, trigger a conversion event in RD Station and post the details in Slack
Requester profile updates in Freshservice send conversion events to RD Station and notify your team on Slack.
F
R
S
Use Claude to summarise every new Freshservice ticket before creating a deal in RD Station and posting on Slack
Claude summarises incoming Freshservice tickets, records an RD Station deal, and posts the brief on Slack.

Supported triggers and actions for RD Station and Freshservice

Mix and match to build the exact automation you need

RD Station
RD Station Triggers & Actions
Instant
Lead is converted in RD Station
Triggers the automation when a lead is successfully converted
Try it →
Instant
Lead is marked as opportunity in RD Station
Triggers the automation when a lead is marked as an opportunity
Try it →
Conversion Event in RD Station
Creates a conversion event
Try it →
Deal won in RD Station
Marks the deal as won
Try it →
Deal lost in RD Station
Marks the deal as lost
Try it →
Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
Try it →
Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
Try it →
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it →
Requester is updated in Freshservice
Triggers the automation when a requester is updated
Try it →
Create ticket in Freshservice
Generates a new ticket
Try it →
Create requester in Freshservice
Generates new requester profiles with particular parameters
Try it →
Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
Try it →
Get agent by ID in Freshservice
Try it →
Get group by ID in Freshservice
Retrieves a group by its id
Try it →

What can you automate with Freshservice + RD Station?

Streamline your support and marketing operations by connecting Freshservice and RD Station workflows.

What you can automate?
🔄
Sync Support Tickets to Marketing Deals
Create a deal in RD Station automatically whenever a new ticket is created in Freshservice. Keep your sales and support pipelines perfectly synchronised without manual copy-pasting.
📋
Capture Every Submitted Field
Map all ticket attributes and lead details across both platforms instead of just basic names. Ensure complete data availability for every review and follow-up.
🔔
Alert the Right Team Instantly
Notify your support or sales channel the moment a conversion event occurs or a ticket is updated. Eliminate communication delays across departments.
🔀
Route Based on Submitted Fields
Trigger specific follow-up actions depending on the priority or group assigned to a Freshservice ticket or RD Station opportunity.
🔄
Keep Records Up to Date
Automatically update ticket statuses, requester profiles, and deal stages as customer interactions progress through their lifecycle.
🔍
Prevent Duplicate Records
Search existing IDs and update current entries instead of creating duplicate requesters or deals when recurring tickets arrive.
Handle Status Changes Seamlessly
Trigger automated workflows when deals are won or lost in RD Station, or when support tickets are resolved in Freshservice.
🔌
Extend Flows to Messaging Apps
Connect your core automation pair to Slack or other productivity tools to broadcast important customer milestones instantly.
And much more...

Who is Freshservice + RD Station integration for?

Connecting Freshservice to RD Station helps support and marketing teams align customer interactions, eliminate manual tracking gaps, and close deals faster.

Performance Marketers
Performance Marketers
Customer Success Managers
Customer Success Managers
Account Managers
Account Managers
Support Leads
Support Leads
Sales Representatives
Sales Representatives
Operations Directors
Operations Directors
📈
Performance Marketers
You're reviewing ticket resolution metrics each week, but your reporting sheet only updates when someone exports data manually, so the conversion counts you're tracking are always hours behind — with this integration, every new support ticket syncs instantly and your pipeline data stays current.
Customer Success Managers
You manage VIP client accounts and need to respond the moment support issues arise, but notifications get buried in email threads so you find out about escalations too late — automating both apps means every critical ticket triggers instant alerts and your response times improve.
🤝
Account Managers
You answer to clients who want clear proof of support progress before renewing contracts, but compiling manual status reports takes hours of tedious copy-pasting — connecting these apps means your client dashboards update automatically and review meetings run smoothly.
🎫
Support Leads
The volume of inbound requests is too high for anyone to keep up by hand, leading to missed ticket handovers and frustrated requesters — this integration means every support event flows straight into your marketing system without manual triage errors.
💼
Sales Representatives
You own the next step after a marketing lead converts and depend on support teams to hand over ticket context, but information silos leave you guessing about customer history — automating both apps means deal records populate instantly with complete background data.
📊
Operations Directors
You need a reliable audit history of support activity and marketing conversions, but manual data transfers keep leaving frustrating gaps in your database — with this integration, every record maps accurately and your historical data remains complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate RD Station + Freshservice

Build and manage your RD Station + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect RD Station + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshservice to RD Station?
Frequently Asked Questions
You can connect Freshservice to RD Station in one click using pre-built templates or ask Integrately AI to build the integration for you. It takes just minutes to link your accounts along with Slack, Google Sheets, and 1,500+ other apps.
Can I automatically create deals in RD Station when tickets are created in Freshservice?
Frequently Asked Questions
Can I connect Freshservice, RD Station, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and RD Station?
Frequently Asked Questions
How does Freshservice handle ticket data during automation?
Frequently Asked Questions
Can RD Station track conversion events from support updates?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and RD Station?
Frequently Asked Questions
Is the Freshservice and RD Station integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshservice or RD Station With 1500+ Other Apps

Freshservice
Popular Freshservice Integrations
Connect Freshservice to ticketing, IT service management, and monitoring tools to streamline support operations.
RD Station
Popular RD Station Integrations
Sync RD Station with marketing automation, analytics, and CRM platforms to optimise campaign tracking.