Freshservice + Plivo Integration

Integrate Freshservice to Plivo in one click, or tell Integrately AI how you want each ticket handled. Send instant SMS notifications, alert your support team, log communications, and trigger follow-ups automatically.

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1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Plivo
    SMS is received in Plivo
  • Plivo
    Call is completed in Plivo
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2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • Plivo
    Send SMS in Plivo
  • Plivo
    Make a call and play audio in Plivo
  • Plivo
    Make a call and speak text in Plivo
  • Plivo
    Send MMS in Plivo
  • Plivo
    Search number in Plivo
  • Plivo
    Get message by ID in Plivo

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Ready Workflows Ready Workflows for Freshservice + Plivo Integration

Send SMS alerts for new tickets, notify agents when tickets are updated, handle incoming messages, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Freshservice + Plivo Integration

Send Plivo message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Plivo integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Plivo notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Plivo messages for new Freshservice tickets today - your customers will appreciate it!
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Connect more apps to your Freshservice + Plivo flow

Send ticket notifications to messaging channels, log support data in spreadsheets, and update project trackers the moment events occur. Pick a combination and activate it in one click.

Freshservice
Plivo
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SlackSlack (4)
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Jira Software CloudJira Software Cloud (4)
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SalesforceSalesforce (4)
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Google SheetsGoogle Sheets (4)
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GmailGmail (4)
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ConfluenceConfluence (4)
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Send a Slack notification and a Plivo SMS whenever a new Freshservice ticket is created
New Freshservice tickets trigger an instant Slack channel alert and a Plivo SMS, so your support team responds immediately.
P
F
S
Create a Freshservice ticket and notify your team on Slack when a Plivo SMS is received
Incoming customer texts in Plivo automatically create a Freshservice ticket and post a notification in Slack.
F
S
P
Update your team on Slack and send a Plivo SMS when a Freshservice ticket is updated
Ticket updates in Freshservice broadcast an alert in Slack and send a Plivo SMS update to stakeholders.
P
F
S
Send a Slack alert and create a Freshservice ticket when a Plivo call is completed
Completed phone calls in Plivo log a new ticket in Freshservice and notify your team in Slack.

Supported triggers and actions for Freshservice and Plivo

Mix and match to build the exact automation you need

Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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Plivo
Plivo Triggers & Actions
SMS is received in Plivo
Triggers the automation when a new SMS is received
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Call is completed in Plivo
Triggers the automation when a call is completed
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Send SMS in Plivo
Sends a text message to particular recipients
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Make a call and play audio in Plivo
Make a call and play a pre-recorded audio message
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Make a call and speak text in Plivo
Initiates a phone call and speak out the particular text to the recipient
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Send MMS in Plivo
Sends multimedia messages to designated recipients
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Search number in Plivo
Searches for a number
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Get message by ID in Plivo
Retrieves a message using its id
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What can you automate with Freshservice + Plivo?

Streamline your IT service management and communication workflows by connecting Freshservice and Plivo for instant, error-free automation.

What you can automate?
🎫
Trigger SMS alerts for every new ticket
Send an automated text message via Plivo the moment a new support ticket is created in Freshservice, ensuring your team is notified immediately.
📋
Capture every submitted ticket field
Map all available Freshservice ticket details into your communication and tracking tools instead of just basic summaries.
🔔
Notify the right person instantly
Alert specific support agents and stakeholders via SMS or messaging channels as soon as critical tickets are updated.
🔀
Route communications based on ticket priority
Execute different follow-up actions and text notifications depending on the priority level submitted in Freshservice.
🔄
Keep support records up to date
Automatically synchronize ticket status changes and requester modifications across all your connected business apps.
🔍
Search and update without duplicates
Find existing requester records and update them automatically instead of creating redundant entries in your database.
📞
Handle completed calls and inbound SMS
Create helpdesk tickets automatically whenever a Plivo call is completed or an inbound customer SMS is received.
🌐
Extend workflows to team collaboration tools
Connect your Freshservice and Plivo flow with Slack, Google Sheets, or Gmail to expand your operational visibility.
And much more...

Who is Freshservice + Plivo integration for?

Support teams, IT managers, and operations leaders use this integration to automate ticket routing, eliminate manual SMS dispatching, and keep response workflows synchronized.

IT Operations Managers
IT Operations Managers
Support Team Leads
Support Team Leads
Client Success Directors
Client Success Directors
Helpdesk Supervisors
Helpdesk Supervisors
Technical Support Agents
Technical Support Agents
Service Desk Analysts
Service Desk Analysts
📈
IT Operations Managers
You're reviewing helpdesk metrics and ticket resolution speeds, but your tracking systems only update when someone manually exports records, so your performance reports are always hours behind — with this integration, every support event updates your logs instantly and your data stays current.
⚡
Support Team Leads
You need to act fast on urgent client inquiries, but you find out about critical tickets too late because notifications require manual relaying — with this integration, every high-priority ticket triggers instant mobile alerts and your team responds without delay.
🤝
Client Success Directors
You answer to external stakeholders who want visibility into ongoing support requests, but compiling manual status reports wastes valuable hours — with this integration, every ticket action automatically syncs across your communication channels and stakeholders stay informed.
📊
Helpdesk Supervisors
The volume of inbound customer requests is too high for anyone to keep up by hand, leading to missed ticket updates and delayed customer replies — with this integration, every support event handles logging and alerts automatically so nothing falls through the cracks.
🔧
Technical Support Agents
You own the next step of ticket resolution and depend on someone upstream to hand over customer details, but manual handoffs cause communication bottlenecks — with this integration, every new support ticket flows straight to your workspace with complete context attached.
🗂️
Service Desk Analysts
You need a reliable history of all customer interactions, but manual logging keeps leaving frustrating gaps in your audit trails — with this integration, every ticket creation and SMS exchange records automatically for a complete historical record.
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Why choose Integrately to automate Freshservice + Plivo

Build and manage your Freshservice + Plivo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshservice + Plivo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Freshservice to Plivo?
Frequently Asked Questions
You can connect Freshservice to Plivo in 1 click using ready templates or ask Integrately AI to build the workflow for you. Once connected, your support events automatically trigger SMS messages and updates across apps like Slack, Google Sheets, and Gmail.
Can I automatically send a Plivo SMS whenever a new Freshservice ticket is created?
Frequently Asked Questions
Can I connect Freshservice, Plivo, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and Plivo?
Frequently Asked Questions
How does Freshservice handle ticket creation events in this integration?
Frequently Asked Questions
How does Plivo trigger actions for incoming messages?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and Plivo?
Frequently Asked Questions
Is the Freshservice and Plivo integration free?
Frequently Asked Questions
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