Freshservice + Orbit Integration

Connect Freshservice to Orbit - Automate your workflows in 1-click

With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Make use of Orbit automations to centralize customer data, sync data across different platforms, automate lead nurturing, and improve sales funnels. And automate all the repetitive tasks between Freshservice & Orbit using Integrately.

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Ready Workflows For Freshservice + Orbit Integration

Just click on the workflow you want to automate

Create Orbit contact from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Orbit. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Orbit integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Orbit.

This makes it easy to keep track of your support tickets and contacts in one place.

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Create Orbit note for new Freshservice ticket

Freshservice + Orbit Integration

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Create Your Own Freshservice & Orbit Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
New Activity in Orbit
Triggers the automation whenever a new activity occurs

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID
Create Member in Orbit
Automatically adds a new member to the system
Update Member in Orbit
Automatically updates a member's information
Get Member in Orbit
Automatically retrieves member information
Get Member by Identity in Orbit
Automatically retrieves member information based on a particular identity
Create Member Note in Orbit
Automatically adds a note to a member
Create Activity in Orbit
Automatically generates a new activity or task

3x-10x Less Expensive Than Popular Alternatives

Popular Alternative

😐

750 Tasks

in $19.⁹⁹

Integrately

😍

2,000 Tasks

in $19.⁹⁹

See Pricing

Integrate Freshservice & Orbit In 1 Click
And Save Time & Money Both

Integrately is the only automation solution you will ever need. With 1200+ apps and 20 million+ ready 1-click automations, Integrately can automate almost any task from your workflow. Plus, our AI automation builder and 24/5 live chat support make it easy to get started. To top it off, you get a free forever plan. Sign up for Integrately now & start automating!

Want to automate something else in your workflow?

You Can Also Connect Freshservice or Orbit With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Orbit helps you create, design and maintain a community that drives growth. Our platform lets you build, engage and measure your community with ease to prove ROI while creating amazing member experience.

See Orbit Integrations