Jira Software Cloud + Freshservice Integration
Integrate Freshservice to Jira Software Cloud in one click, or tell Integrately AI how you want each ticket handled. Create issues, update tickets, add comments, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Issue is updated in Jira Software Cloud- Comment is added in Jira Software Cloud
- Issue is created(via JQL) in Jira Software Cloud
- Issue is created in Jira Software Cloud
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
- Search issue by field in Jira Software Cloud
- Create issue in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Search user in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Add watcher to issue in Jira Software Cloud
- Update issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
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Ready Workflows for Jira Software Cloud + Freshservice Integration
Capture support tickets, create matching software issues, update statuses, alert your engineering team, and sync communications, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshservice + Jira Software Cloud flow
Route critical bugs to development boards, notify your support leads, and log documentation updates instantly. Pick a combination and activate it in one click.
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Slack (5)
Slack (5) +
GitHub (4)
GitHub (4) +
Confluence (4)
Confluence (4) +
Google Drive (4)
Google Drive (4) +
PagerDuty (4)
PagerDuty (4) +
Zoom (4)
Zoom (4) F
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Create a Jira Software Cloud issue from every new Freshservice ticket, and notify your support team in Slack
New Freshservice tickets instantly generate matching Jira Software Cloud issues while alerting your team in Slack, eliminating manual copy-pasting between support and engineering.
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When a Jira Software Cloud issue is updated, update the Freshservice ticket and notify your team in Slack
Updates made in Jira Software Cloud automatically reflect in Freshservice and notify your Slack channel, keeping support agents fully informed on engineering progress.
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When a Freshservice ticket is updated, add a comment in Jira Software Cloud and post an update in Slack
Ticket modifications in Freshservice automatically add comments to Jira Software Cloud issues and notify your team in Slack for coordinated handling.
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When a comment is added in Jira Software Cloud, create a ticket note in Freshservice and notify your team in Slack
Developer comments in Jira Software Cloud automatically update Freshservice tickets and alert support staff on Slack.
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Use Claude to summarise every new Freshservice ticket, create a Jira Software Cloud issue, and post the brief in Slack
Claude generates a concise summary of incoming Freshservice tickets before creating a Jira Software Cloud issue and notifying your Slack channel.
Supported triggers and actions for Jira Software Cloud and Freshservice
Mix and match to build the exact automation you need
What can you automate with Freshservice + Jira Software Cloud?
Connect your IT helpdesk and development workflows to eliminate manual handoffs and keep every team aligned.
🔄
Create issues from support tickets automatically
Instantly turn every new Freshservice ticket into a tracked issue in Jira Software Cloud without lifting a finger. Your engineering team receives new development tasks the moment customers report them.
📋
Capture every submitted custom ticket field
Map all custom support answers, device specs, and priority ratings into separate Jira Software Cloud issue fields. Your development board becomes a complete source of truth for technical troubleshooting.
🔔
Notify the right team member instantly
Send automated alerts to specific Slack channels or on-call engineers the moment a critical support ticket arrives. Ensure urgent issues never sit unnoticed in a queue.
🔀
Route issues based on submitted ticket priority
Automatically direct high-severity support tickets to urgent development boards while routing standard inquiries to general backlogs. Every issue lands in the correct workflow based on customer inputs.
🔄
Keep issue statuses synchronized across tools
Automatically update your Freshservice tickets whenever developers change issue statuses in Jira Software Cloud. Support agents stay fully informed on bug fixes without switching platforms.
🔍
Search and update instead of creating duplicates
Check existing Jira Software Cloud issues before creating new ones to prevent duplicate clutter. Keep your development boards clean and organized.
✅
Handle later status changes and resolutions
Automatically close support tickets in Freshservice the moment developers mark corresponding issues as resolved in Jira Software Cloud. Close the loop effortlessly on customer requests.
🔌
Extend your workflow to team messaging apps
Connect your core Freshservice and Jira Software Cloud integration with Slack to broadcast updates and keep cross-functional teams in sync.
And much more...
Who is Freshservice + Jira Software Cloud integration for?
Support agents and software developers rely on separate helpdesk and tracking platforms, making manual handoffs slow down issue resolution across teams.
Support operations managers
IT support leads
Customer success directors
Helpdesk agents
DevOps engineers
Quality assurance leads
📈
Support operations managers
You're tracking ticket resolution metrics across your helpdesk but your reporting dashboards only update when agents manually export records, so the performance counts you review are always outdated — with this integration, every new ticket populates instantly and your data stays current.
⚡
IT support leads
You need to escalate critical customer bugs to developers immediately, but manual handoffs between systems mean engineering finds out hours later — with this integration, every urgent ticket creates a development issue instantly and your team acts without delay.
🤝
Customer success directors
You answer to key clients who demand real-time visibility into their bug fix progress, but your team spends hours cross-referencing helpdesk records with engineering boards — with this integration, every status change syncs automatically and your client reporting remains transparent.
👥
Helpdesk agents
The volume of incoming support tickets is too high for anyone to keep up by hand, leading to missed updates and frustrated customers waiting on engineering replies — with this integration, every ticket routes to development automatically and your workload stays manageable.
🛠️
DevOps engineers
You own the development backlog and depend on support staff to hand over clear reproduction steps, but missing ticket details stall your triage process — with this integration, every issue captures complete customer context upfront and your development queue stays organized.
📋
Quality assurance leads
You need a reliable audit history of bug reports and resolution statuses, but manual record-keeping keeps leaving gaps between your support tickets and tracking boards — with this integration, every movement logs accurately and your historical data remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Cloud + Freshservice
Build and manage your Jira Software Cloud + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Cloud + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Automation is ready
Connect Jira Software Cloud + Freshservice Now 
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Frequently Asked Questions
How do I connect Freshservice to Jira Software Cloud?
You can connect Freshservice to Jira Software Cloud in 1 click using ready-made templates on Integrately, or use Integrately AI to build your custom workflow. It links your helpdesk ticketing system with your software development board instantly alongside apps like Slack and GitHub.
Can I automatically create Jira Software Cloud issues from new Freshservice tickets?
Can I connect Freshservice, Jira Software Cloud, and Slack?
What is a good Zapier alternative for Freshservice and Jira Software Cloud?
How does Freshservice handle ticket updates in this integration?
How are Jira Software Cloud issues synchronized with support data?
Do I need coding skills to automate Freshservice and Jira Software Cloud?
Is the Freshservice and Jira Software Cloud integration free?
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