Freshsales classic + Jira Service Desk Integration

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Freshsales classic. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Freshsales classic integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Freshsales classic.

This makes it easy to keep track of your support tickets and contacts in one place.

Freshsales classic is a great tool for managing customer relationships. However, when an deal is created in Freshsales classic, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Jira Service Desk whenever an deal is created in Freshsales classic. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.