Zonka Feedback + Freshdesk Integration

Integrate Freshdesk to Zonka Feedback in one click, or tell Integrately AI how you want each support ticket handled. Trigger automated customer surveys, update contact records, track feedback responses, and alert your support team instantly.

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1.
  • Zonka Feedback
    Survey response is received in Zonka Feedback
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • Zonka Feedback
    Send sms survey in Zonka Feedback
  • Zonka Feedback
    Send email survey in Zonka Feedback
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Zonka Feedback Integration

Trigger email surveys from new tickets, send follow-up messages, update customer records, and review feedback responses, all in just one click.

Most popular automationmost-popular-automations
Zonka Feedback + Freshdesk Integration

Create Freshdesk ticket for new Zonka Feedback response

Creating Freshdesk tickets automatically for every new Zonka Feedback response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Freshdesk + Zonka Feedback flow

Sync customer feedback with your team communication, CRM, and project management tools after your core workflow finishes. Pick a combination and activate it in one click.

Zonka Feedback
Freshdesk
+
SlackSlack (4)
+
HubSpotHubSpot (3)
+
Jira Software CloudJira Software Cloud (3)
+
ShopifyShopify (3)
+
GmailGmail (3)
+
AsanaAsana (3)
F
Z
S
When a ticket is created in Freshdesk, send an email survey in Zonka Feedback and notify your support team in Slack
New Freshdesk tickets trigger a Zonka Feedback email survey instantly, while Slack notifies your support channel so response tracking happens without manual work.
F
Z
S
When a ticket note is created in Freshdesk, send an SMS survey in Zonka Feedback and alert your team in Slack
Adding a note in Freshdesk triggers an SMS survey in Zonka Feedback and posts an alert in Slack to keep your team aligned.
Z
F
S
When a survey response is received in Zonka Feedback, update the ticket in Freshdesk and post the feedback in Slack
Customer survey responses from Zonka Feedback update the corresponding Freshdesk ticket and notify your team in Slack.
Z
C
F
S
Use Claude to evaluate survey sentiment in Zonka Feedback, update the ticket in Freshdesk, and alert your support lead in Slack
Claude analyzes Zonka Feedback survey sentiment, updates the Freshdesk ticket accordingly, and notifies your support lead in Slack.

Supported triggers and actions for Zonka Feedback and Freshdesk

Mix and match to build the exact automation you need

Zonka Feedback
Zonka Feedback Triggers & Actions
Survey response is received in Zonka Feedback
Triggers the automation when a new survey response is received
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Send sms survey in Zonka Feedback
Sends out sms surveys to collect customer feedback
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Send email survey in Zonka Feedback
Sends an email survey
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Freshdesk + Zonka Feedback?

Streamline your customer support and feedback collection with automated workflows designed for your team.

What you can automate?
📨
Trigger email surveys from new support tickets automatically
Send a Zonka Feedback email survey the moment a ticket is created in Freshdesk. Eliminate manual follow-up delays and capture timely customer feedback.
📋
Capture every ticket detail in feedback records
Map Freshdesk ticket fields into Zonka Feedback survey distributions instead of re-typing customer information. Your feedback database remains complete and structured.
🔔
Notify your support team of new survey responses instantly
Send channel alerts in Slack or team notifications whenever a survey response is received in Zonka Feedback. Keep support agents informed of customer ratings.
🔀
Route survey types based on ticket priority or department
Send an SMS survey for urgent tickets and an email survey for standard inquiries. Tailor your feedback collection method to match support ticket criteria.
🔄
Keep support tickets updated when feedback arrives
Automatically update Freshdesk tickets with survey scores and feedback comments as soon as customers reply in Zonka Feedback.
🔍
Search and update existing contacts without duplicates
Search existing contact profiles before creating new records across Freshdesk and Zonka Feedback. Maintain clean customer databases without redundant entries.
⏱️
Handle later ticket status changes and follow-ups
Trigger secondary survey requests or internal notifications when a Freshdesk ticket status changes from pending to resolved.
🔗
Extend your feedback workflow to team communication tools
Connect Freshdesk and Zonka Feedback with Slack to notify your support channel of incoming survey replies and ticket updates.
And much more...

Who is Freshdesk + Zonka Feedback integration for?

Customer support leaders, success managers, and operations teams who need to connect ticket updates with real-time feedback collection to improve satisfaction and retention.

Support Operations Managers
Support Operations Managers
Customer Support Leads
Customer Support Leads
Client Success Directors
Client Success Directors
Customer Support Teams
Customer Support Teams
Operations Specialists
Operations Specialists
Support Quality Auditors
Support Quality Auditors
📈
Support Operations Managers
You're tracking customer satisfaction metrics across multiple channels but your reporting dashboard only updates when someone manually exports ticket data, so the CSAT scores you're reviewing against are always a few hours behind — with this integration, every survey response lands in your tracking system instantly and your data stays current.
⚡
Customer Support Leads
You manage incoming inquiry queues in Freshdesk but need to trigger feedback surveys immediately upon ticket resolution, so delays in sending follow-ups lead to lower response rates — this integration means every closed ticket triggers a Zonka Feedback survey instantly so you capture authentic customer sentiment.
🤝
Client Success Directors
You answer to executive leadership and key clients who want to see real-time customer satisfaction progress, but manual feedback compilation leaves gaps in your reports — automating both apps means your feedback data flows directly from Zonka Feedback into Freshdesk without manual assembly.
📊
Customer Support Teams
The volume of daily support tickets is too high for anyone to keep up by hand, leading to missed feedback requests and incomplete ticket records — connecting these apps means survey distribution happens automatically the moment a ticket is created or updated.
🔄
Operations Specialists
You own the follow-up process and depend on support agents to manually trigger feedback tools after resolving inquiries, causing bottlenecks when agents forget steps — this integration means survey workflows execute automatically based on real ticket events.
🛡️
Support Quality Auditors
You need a reliable history of customer interactions and survey scores, but manual record-keeping keeps leaving gaps in your audit trails — automating both apps means every ticket update and survey response is recorded accurately and consistently.
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Why choose Integrately to automate Zonka Feedback + Freshdesk

Build and manage your Zonka Feedback + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zonka Feedback + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshdesk to Zonka Feedback?
Frequently Asked Questions
You can connect Freshdesk to Zonka Feedback in one click using ready workflows on Integrately, or ask Integrately AI to build the integration for you. It takes minutes and requires no coding skills.
Can I automatically trigger a Zonka Feedback survey when a new Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Zonka Feedback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Zonka Feedback?
Frequently Asked Questions
How are Freshdesk tickets handled during the survey automation?
Frequently Asked Questions
Can Zonka Feedback survey responses update my Freshdesk records?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Zonka Feedback?
Frequently Asked Questions
Is the Freshdesk and Zonka Feedback integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Zonka Feedback With 1500+ Other Apps

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