Freshdesk + Wrike Integration

Integrate Freshdesk to Wrike in one click, or tell Integrately AI how you want each ticket handled. Create tasks, update ticket statuses, log timelogs, and alert your team automatically.

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1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Wrike
    Task is created in Wrike Instant
  • Wrike
    Task status is changed in Wrike Instant
  • Wrike
    Comment is created in Wrike Instant
  • Wrike
    Folder is created in Wrike Instant
  • Wrike
    Attachment is added in Wrike Instant
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2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • Wrike
    Create task in Wrike
  • Wrike
    Get task by Id in Wrike
  • Wrike
    Create a timelog in Wrike
  • Wrike
    Create folder in Wrike
  • Wrike
    Add a comment in task in Wrike
  • Wrike
    Add a comment in folder in Wrike
  • Wrike
    Create project in Wrike
  • Wrike
    Get folder by Id in Wrike

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Ready Workflows Ready Workflows for Freshdesk + Wrike Integration

Capture support tickets, organise project tasks, keep folders updated, alert your team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + Wrike Integration

Create Wrike task from new Freshdesk ticket

If you're using Freshdesk for customer support and Wrike for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Wrike flow

Send details to messaging channels, log project updates in external tools, and trigger team alerts as soon as your workflow finishes. Pick a combination and activate it in one click.

Freshdesk
Wrike
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
SalesforceSalesforce (3)
+
GitHubGitHub (3)
+
Google DriveGoogle Drive (3)
+
ZoomZoom (3)
F
W
S
Create a Wrike task from every new Freshdesk ticket, and notify your support channel in Slack
New Freshdesk tickets instantly generate a Wrike task and notify your support team in Slack, eliminating manual copy-pasting between support and project management tools.
W
F
S
When a Wrike task status changes, update the Freshdesk ticket and post the update in Slack
Task updates in Wrike automatically update your Freshdesk ticket status and notify your team in Slack, keeping support and engineering aligned.
F
W
S
Use Claude to summarise every new Freshdesk ticket note, create a Wrike comment, and notify your team in Slack
Claude summarises customer notes from Freshdesk, adds the summary as a Wrike comment, and alerts your team in Slack for faster collaboration.

Supported triggers and actions for Freshdesk and Wrike

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Wrike
Wrike Triggers & Actions
Instant
Task is created in Wrike
Triggers the automation when a new task is created
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Instant
Task status is changed in Wrike
Triggers the automation when the status of a task is changed
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Instant
Comment is created in Wrike
Triggers the automation when a new comment is created
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Instant
Folder is created in Wrike
Triggers the automation when a new folder is created
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Instant
Attachment is added in Wrike
Triggers the automation when a new attachment is added
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Create task in Wrike
Creates a new task
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Get task by Id in Wrike
Retrieves a task using its id
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Create a timelog in Wrike
Record and track the time spent
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Create folder in Wrike
Creates a new folder in the designated location
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Add a comment in task in Wrike
Adds a comment to a task in the workflow
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Add a comment in folder in Wrike
Adds a comment to a folder within the designated workspace
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Create project in Wrike
Creates a new project
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Get folder by Id in Wrike
Retrieve a folder from a database or storage system using its id
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What can you automate with Freshdesk + Wrike?

Streamline your support operations by connecting Freshdesk tickets directly to Wrike project tasks and workflows.

What you can automate?
📋
Turn every new support ticket into a project task
Generate a Wrike task automatically whenever a new Freshdesk ticket is created, ensuring engineering and project teams get immediate visibility into customer support requests.
📝
Capture every submitted ticket field and note
Map full ticket descriptions, custom fields, and ticket notes from Freshdesk into separate Wrike task fields so project teams receive complete contextual data.
🔔
Alert your team instantly when tickets arrive
Notify your support channel or project leads immediately upon ticket creation so urgent customer requests receive prompt attention.
🔀
Route tasks based on ticket priority and department
Create high-priority project tasks in Wrike when urgent Freshdesk tickets come in, or route standard inquiries to designated team folders automatically.
🔄
Keep task statuses synchronized across both platforms
Update Freshdesk ticket statuses automatically whenever corresponding task progress changes in Wrike, keeping support agents and project managers perfectly aligned.
👥
Create or update contacts without duplication
Search for existing customer profiles in Wrike before creating new items, preventing duplicate records when multiple tickets arrive from the same contact.
⏱️
Handle task milestones and timelogs on completion
Log timelogs and update folder attachments automatically when Wrike project milestones reach completion or support tickets close.
🔗
Extend your workflow to external team tools
Trigger downstream alerts in Slack or log issues in Jira Software Cloud the moment your Freshdesk and Wrike automation completes.
And much more...

Who is Freshdesk + Wrike integration for?

Support managers and project leads eliminate manual ticket copying, sync customer issues with project tasks, and keep cross-functional teams aligned in real time.

Support operations managers
Support operations managers
Customer success leads
Customer success leads
Client service directors
Client service directors
Helpdesk supervisors
Helpdesk supervisors
Engineering project managers
Engineering project managers
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You're tracking ticket resolution metrics in Freshdesk while executive boards review delivery timelines in Wrike, but manual exports leave your progress reports hours behind — automating both apps means every ticket update flows instantly into your project boards and your metrics stay current.
⚡
Customer success leads
You need to act fast when high-priority client tickets arrive in Freshdesk, but project handoffs to Wrike take too long to coordinate manually — connecting these apps means every urgent ticket generates a project task immediately and you can respond without delays.
🤝
Client service directors
You answer to key accounts that demand complete transparency into support ticket resolutions and project deliverables, but compiling updates by hand causes constant friction — with this integration, task statuses sync automatically and your clients see accurate progress.
📊
Helpdesk supervisors
Support ticket volume is too high for your team to manually copy customer issues into Wrike projects without missing crucial details — automating both apps means every new ticket creates a structured project task instantly and nothing falls through the cracks.
⚙️
Engineering project managers
You own the development follow-up and depend on support agents to hand over bug reports from Freshdesk, but manual copy-pasting slows down your sprint planning — connecting these apps means bug tickets transform into Wrike tasks the moment they are logged.
🔍
Quality assurance leads
You need a reliable audit history linking customer support enquiries to internal project deliverables, but manual logging leaves frustrating gaps in your tracking — automating both apps means every ticket and task reference stays perfectly paired.
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Why choose Integrately to automate Freshdesk + Wrike

Build and manage your Freshdesk + Wrike automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Wrike with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Automation is ready
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in $19.99
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Frequently Asked Questions

How do I connect Freshdesk to Wrike?
Frequently Asked Questions
You can connect Freshdesk to Wrike in one click using ready-made templates or by asking Integrately AI to build your workflow. It links smoothly with popular apps like Slack, Salesforce, and Google Drive without any coding required.
Can I automatically create a Wrike task when a new Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Wrike, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Wrike?
Frequently Asked Questions
How does Freshdesk data sync with Wrike tasks?
Frequently Asked Questions
Can Wrike task updates change the status of a Freshdesk ticket?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Wrike?
Frequently Asked Questions
Is the Freshdesk and Wrike integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Wrike With 1500+ Other Apps

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