It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - WATI integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in WATI notifying you. This way, you can jump on the issue right away and provide the support your customers need.
Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic WATI messages for new Freshdesk tickets today - your customers will appreciate it!
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in WATI. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - WATI integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in WATI.
This makes it easy to keep track of your support tickets and contacts in one place.
You Can Also Connect Freshdesk or WATI With 1500+ Other Apps
Freshdesk
Freshdesk is your one-stop shop for customer support, combining email, phone and social media channels into a single interface. It's easy to use, flexible to customize and delivers a great experience for your customers.
WATI is a Customer Communication Platform on WhatsApp. The technology enables brands to manage their customer experience, connect with millions of customers on WhatsApp and automate their business processes.