TikTok Lead Generation + Freshdesk Integration

Social media managers often struggle with tracking and responding to customer inquiries that come through TikTok videos on time for the brand's customer support. The pace and volume can make it hard for them to manage efficiently.

Customer support teams face difficulties in ensuring that product complaints or inquiries made publicly on TikTok are captured and addressed swiftly to maintain the company’s reputation.

Brand managers are challenged with monitoring customer sentiment and issues that appear on TikTok. They need to ensure they're aware of critical feedback or potential viral issues early.

Influencers who collaborate with brands via TikTok content need an organized way to track all brand-related interaction inquiries or comments, so nothing falls through the cracks.

SaaS companies that actively promote on TikTok are finding it tough to transform the engagement and queries they receive into actionable support tickets for their teams to handle promptly.