Create Freshdesk ticket for new Solve CRM contact
Solve CRM + Freshdesk Integration
Solve CRM + Freshdesk Integration
Integrate Freshdesk to Solve CRM in one click, or tell Integrately AI how you want each ticket handled. Sync customer records, create companies, update support workflows, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Solve CRM- Company is created in Solve CRM
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
2.
- Create contact in Solve CRM
- Create company in Solve CRM
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
Trusted by experts at...
Ready Workflows for Freshdesk + Solve CRM Integration
Create Solve CRM companies from new Freshdesk tickets, update contacts, sync customer records, and trigger follow-ups, all in just one click.
Most popular automations
Create Freshdesk user for new Solve CRM contact
Solve CRM + Freshdesk Integration
Create Solve CRM contact from new Freshdesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Solve CRM. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Solve CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Solve CRM.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - Solve CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Solve CRM.
This makes it easy to keep track of your support tickets and contacts in one place.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshdesk + Solve CRM flow
Extend your support and CRM data into communication, scheduling, billing, and tracking tools the moment workflows run. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Gmail (3)
Gmail (3) +
Calendly (3)
Calendly (3) +
Stripe (3)
Stripe (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Zoom (3)
Zoom (3) F
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Create a Solve CRM contact for every new Freshdesk ticket, and notify your support team on Slack.
New Freshdesk tickets instantly create Solve CRM contacts while notifying your team in Slack, eliminating manual entry.
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When a Freshdesk ticket is updated, update the matching Solve CRM contact and post the change in Slack.
Ticket updates in Freshdesk automatically refresh Solve CRM contacts and post notifications in Slack.
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Use Claude to summarise every new Freshdesk ticket, create a Solve CRM contact, and post the brief in Slack.
Claude generates summaries of new Freshdesk tickets to create structured Solve CRM contacts and alert Slack.
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Turn every new Freshdesk ticket into a Solve CRM contact, create an issue in Jira Software Cloud, and notify Slack.
New Freshdesk tickets create Solve CRM contacts and Jira Software Cloud issues while updating Slack.
Supported triggers and actions for Solve CRM and Freshdesk
Mix and match to build the exact automation you need
Solve CRM Triggers & Actions
Freshdesk Triggers & Actions
What can you automate with Freshdesk + Solve CRM?
Streamline your customer support and CRM workflows by connecting every ticket event directly to your database.
🏢
Create Solve CRM companies from new Freshdesk tickets
Automatically generate a new company record in Solve CRM the moment a support ticket is created in Freshdesk. Eliminate manual data entry and ensure your database stays current.
📝
Capture every submitted field and note
Map all ticket details and ticket notes from Freshdesk directly into Solve CRM contacts and company profiles. Maintain comprehensive customer interaction histories without missing data.
🔔
Notify the right team members instantly
Trigger instant notifications and alerts whenever new tickets or notes arrive in Freshdesk. Keep your support and account teams aligned across channels.
🔀
Route records based on ticket content
Apply conditional rules to direct tickets to specific Solve CRM workflows based on submitted fields or priority tags. Handle high-priority issues with tailored automation paths.
🔄
Keep Solve CRM updated as tickets change
Automatically synchronize ticket updates and status changes from Freshdesk into your Solve CRM records. Ensure customer files reflect the latest support interactions.
🔍
Add or update records without duplicates
Search existing contacts and companies in Solve CRM before creating entries from Freshdesk tickets. Maintain a clean database without redundant records.
⏱️
Handle later status changes and closures
Update Solve CRM profiles automatically when Freshdesk tickets are resolved or closed. Reflect customer lifecycle stages accurately across platforms.
💬
Extend your workflow with Slack notifications
Connect your Freshdesk and Solve CRM automation to Slack for real-time team announcements. Keep every department informed of critical customer support events.
And much more...
Who is Freshdesk + Solve CRM integration for?
Support and CRM teams who need to eliminate manual data entry, streamline customer records, and ensure every ticket flows directly into Solve CRM without delays.
Support analytics leads
Customer success managers
Client account leads
Support operations teams
Technical support reps
Revenue operations specialists
📊
Support analytics leads
You're reviewing ticket resolution times in Freshdesk, but your CRM records only update when someone manually exports data, so your pipeline reports are always a few hours behind — with this integration, every ticket flows directly into Solve CRM and your metrics stay current.
⚡
Customer success managers
You need to act fast when high-priority issues arise in Freshdesk, but you find out too late because account details are trapped in separate tools — with this integration, every new ticket instantly creates a contact record in Solve CRM for immediate action.
🤝
Client account leads
You answer to key clients who want to see live progress on their support requests, but tracking updates across Freshdesk and Solve CRM manually leaves gaps — with this integration, every interaction is logged instantly so nothing slips through.
📋
Support operations teams
The ticket volume is too high for anyone to keep up by hand, leading to missed contact entries and fragmented histories — with this integration, every support event automatically syncs with Solve CRM to maintain a complete picture.
🛠️
Technical support reps
You own the next step and depend on inbound tickets to create customer records, but manual handoffs cause delays — with this integration, every new support ticket automatically triggers company and contact creation in Solve CRM.
📈
Revenue operations specialists
You need a reliable customer history across platforms, but you keep finding missing records between support and sales tools — with this integration, every support action keeps Solve CRM fully synchronized with Freshdesk.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Solve CRM + Freshdesk
Build and manage your Solve CRM + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Solve CRM + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Solve CRM + Freshdesk Now 
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Frequently Asked Questions
How do I connect Freshdesk to Solve CRM?
You can connect Freshdesk to Solve CRM in just 1 click using ready-made workflows on Integrately. Choose a template or ask Integrately AI to build your custom automation linking Freshdesk, Solve CRM, and apps like Slack or Gmail.
Can I automatically create Solve CRM contacts from new Freshdesk tickets?
Can I connect Freshdesk, Solve CRM, and Slack?
What is a good Zapier alternative for Freshdesk and Solve CRM?
How does Freshdesk handle ticket updates in this integration?
How are companies and contacts managed in Solve CRM?
Do I need coding skills to automate Freshdesk and Solve CRM?
Is the Freshdesk and Solve CRM integration free?
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