Freshdesk + Recurly Integration

Integrate Freshdesk to Recurly in one click, or tell Integrately AI how you want each ticket handled. Sync support data, update subscription accounts, notify your team, and track renewals automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Recurly
    Subscription is created in Recurly Instant
  • Recurly
    Invoice is created in Recurly Instant
  • Recurly
    Transaction is made in Recurly
  • Recurly
    Account is created in Recurly
  • Recurly
    Subscription is expired in Recurly Instant
  • Recurly
    Subscription is canceled in Recurly Instant
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2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • Recurly
    Create contact in Recurly
  • Recurly
    Update contact in Recurly

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Ready Workflows Ready Workflows for Freshdesk + Recurly Integration

Sync support tickets with subscription accounts, update customer records, log transactions, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Recurly + Freshdesk Integration

Create Freshdesk ticket for new Recurly account

If you're using Recurly to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. account created in Recurly will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshdesk + Recurly Integration

Create Recurly account for new Freshdesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshdesk - Recurly integration. It will automatically create a Recurly account for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Recurly accounts for every Freshdesk ticket is a great place to start.
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  • 1of1
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Recurly flow

Send support data to your CRM, alert your team on messaging apps, and keep accounting platforms updated. Pick a combination and activate it in one click.

Freshdesk
Recurly
+
HubSpotHubSpot (4)
+
SlackSlack (4)
+
StripeStripe (3)
+
Jira Software CloudJira Software Cloud (3)
+
GmailGmail (3)
+
NotionNotion (3)
F
R
H
Create a Recurly contact for every new Freshdesk ticket, and update your HubSpot CRM.
New Freshdesk tickets instantly create a Recurly contact and update your HubSpot records without manual data entry.
R
F
H
When a Recurly subscription is created, update the Freshdesk ticket and create a deal in HubSpot.
New subscriptions update support tickets and create HubSpot deals automatically.
F
R
H
If a Freshdesk ticket is updated, update the Recurly contact and log a note in HubSpot.
Ticket changes update your Recurly accounts and add notes to HubSpot automatically.
F
R
H
Use ChatGPT to analyse support tickets, update Recurly accounts, and log deals in HubSpot.
AI analyses ticket content to update Recurly and create structured HubSpot deals.

Supported triggers and actions for Freshdesk and Recurly

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Recurly
Recurly Triggers & Actions
Instant
Subscription is created in Recurly
Triggers the automation when a new subscription is created
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Instant
Invoice is created in Recurly
Triggers the automation when any invoice is added or modified
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Transaction is made in Recurly
Triggers the automation when a new transaction occurs
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Account is created in Recurly
Triggers the automation when a new account is created
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Instant
Subscription is expired in Recurly
Triggers the automation when a subscription is expired
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Instant
Subscription is canceled in Recurly
Triggers the automation when a subscription is canceled
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Create contact in Recurly
Adds a new contact to the database
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Update contact in Recurly
Updates contact information with new details
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What can you automate with Freshdesk + Recurly?

Streamline your customer support and subscription management with powerful automated workflows.

What you can automate?
🔄
Sync Freshdesk tickets with Recurly subscriber accounts
Automatically create or update Recurly contact records whenever a new ticket is created in Freshdesk. Eliminate duplicate data entry between your support desk and billing platform.
📝
Capture every ticket note and custom field
Map all available ticket details and notes into your Recurly contact records instead of just basic names. Ensure your billing team has complete context for every customer.
🔔
Notify your team instantly on Slack or email
Send instant alerts to your support or billing channels whenever a subscription is canceled or a transaction fails. Keep your team aligned on urgent customer events.
🔀
Route workflows based on ticket priority or plan tier
Perform different actions depending on the subscription plan or ticket severity submitted by the customer. Direct high-priority issues to specialized support queues.
📊
Keep subscription records updated as tickets change
Automatically update Recurly contact profiles whenever support tickets are modified or resolved. Maintain accurate subscriber data across your entire software stack.
🔍
Search and update existing accounts without duplicates
Check for existing customer profiles in Recurly before creating new records. Prevent duplicate entries and keep your database clean and organized.
💳
Handle subscription lifecycle events automatically
Trigger automated workflows when subscriptions expire, invoices are created, or transactions succeed. Keep your helpdesk informed of every billing milestone.
🔌
Extend your workflow to CRMs and project tools
Connect your Freshdesk and Recurly core flow with HubSpot, Jira, Notion, or Gmail to build comprehensive multi-step automation pipelines.
And much more...

Who is Freshdesk + Recurly integration for?

Customer support and billing teams eliminate manual data entry, keeping subscription records and support tickets synchronized across platforms.

Support Managers
Support Managers
Customer Success Leads
Customer Success Leads
Account Executives
Account Executives
Billing Specialists
Billing Specialists
Operations Coordinators
Operations Coordinators
Finance Analysts
Finance Analysts
📈
Support Managers
You review support volumes and subscription metrics every week, but ticket statuses and billing records fall out of sync because agents enter details by hand — with this integration, every support ticket updates your Recurly accounts instantly and your metrics stay accurate.
Customer Success Leads
You need to act fast when subscription issues arise, but billing alerts reach you too late because teams rely on manual handoffs — automating both apps means subscription cancellations and payment failures update your helpdesk instantly and your team can intervene without delay.
🤝
Account Executives
You answer to clients who want immediate resolution on support and billing inquiries, but scattered records cause frustrating delays — connecting these apps means ticket updates and invoice events flow directly into your CRM so you always have the latest account context.
🔄
Billing Specialists
The volume of subscription renewals and support inquiries is too high for anyone to keep up by hand, leading to missed invoice updates and frustrated subscribers — this integration means every transaction and subscription event syncs automatically across your stack.
🎯
Operations Coordinators
You own the handoff between customer support and subscription management, but depend on upstream agents to remember manual data entry — automating these apps means every ticket creation instantly triggers the correct account update in Recurly.
📋
Finance Analysts
You need a reliable history of customer interactions tied to subscription revenue, but keep finding gaps caused by missed manual logging — connecting these apps means every transaction, invoice, and support ticket creates an unbroken audit trail.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Freshdesk + Recurly

Build and manage your Freshdesk + Recurly automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Recurly with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
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Frequently Asked Questions

How do I connect Freshdesk to Recurly?
Frequently Asked Questions
You can connect Freshdesk to Recurly in just one click using ready-made templates or ask Integrately AI to build the automation. It links smoothly with tools like HubSpot, Slack, and Stripe without any coding required.
Can I sync Freshdesk support tickets with Recurly accounts automatically?
Frequently Asked Questions
Can I connect Freshdesk, Recurly, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Recurly?
Frequently Asked Questions
How does Freshdesk handle ticket updates in this integration?
Frequently Asked Questions
How are Recurly subscription events processed?
Frequently Asked Questions
Can I automate this workflow without any coding experience?
Frequently Asked Questions
Is the Freshdesk and Recurly integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Recurly With 1500+ Other Apps

Freshdesk
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Connect Freshdesk with CRMs, helpdesks, and messaging platforms to manage customer support workflows.
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Recurly
Popular Recurly Integrations
Sync Recurly with accounting, invoicing, and reporting tools to keep billing operations aligned.
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