Freshdesk + Raisely Integration

Integrate Freshdesk to Raisely in one click, or tell Integrately AI how you want each donation handled. Create support tickets, update donor profiles, alert your team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Raisely
    New campaign is created in Raisely
  • Raisely
    Donation is created in Raisely Instant
  • Raisely
    New interactions is created in Raisely
  • Raisely
    Person is created in Raisely Instant
  • Raisely
    Profile is created in Raisely Instant
  • Raisely
    Subscription is created in Raisely Instant
  • Raisely
    Subscription is succeeded in Raisely Instant
  • Raisely
    Subscription is resumed in Raisely Instant
  • Raisely
    Donation is refunded in Raisely Instant
  • Raisely
    Post is created in Raisely Instant
  • Raisely
    Subscription is failed in Raisely Instant
  • Raisely
    Subscription is rebilled in Raisely Instant
  • Raisely
    Subscription is paused in Raisely Instant
  • Raisely
    Subscription is updated in Raisely Instant
  • Raisely
    Subscription is deleted in Raisely Instant
  • Raisely
    Subscription is cancelled in Raisely Instant
  • Raisely
    Post is updated in Raisely Instant
  • Raisely
    Post is deleted in Raisely Instant
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2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk
  • Raisely
    Create person in Raisely
  • Raisely
    Search person in Raisely
  • Raisely
    Update person in Raisely
  • Raisely
    Add tag in Raisely
  • Raisely
    Create offline donation in Raisely
  • Raisely
    Add interaction in Raisely
  • Raisely
    Search tag in Raisely

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Ready Workflows Ready Workflows for Freshdesk + Raisely Integration

Capture donations, create support tickets, keep profiles updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Raisely + Freshdesk Integration

Create Freshdesk ticket for new Raisely person

If you're using Raisely to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. person created in Raisely will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshdesk + Raisely Integration

Create Raisely person for new Freshdesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshdesk - Raisely integration. It will automatically create a Raisely person for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Raisely persons for every Freshdesk ticket is a great place to start.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Raisely flow

Sync donor contributions to marketing lists, notify support teams on chat, log transactions in financial tools, and schedule follow-up meetings. Pick a combination and activate it in one click.

Freshdesk
Raisely
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
StripeStripe (2)
+
HubSpotHubSpot (2)
+
Google SheetsGoogle Sheets (2)
+
ZoomZoom (2)
R
M
F
Add every new Raisely donor to your Mailchimp audience, and create a contact in Freshdesk.
New Raisely donations instantly update your Mailchimp audience and create a contact in Freshdesk, keeping your marketing lists and support records synchronized.
F
R
M
When a support ticket is created in Freshdesk, update the person in Raisely and add a tag in Mailchimp.
Support tickets raised in Freshdesk update your Raisely donor records and apply matching tags in Mailchimp automatically.
R
C
F
M
Use Claude to analyse Raisely donor feedback, create a Freshdesk ticket, and update Mailchimp tags.
Use Claude to evaluate donor sentiment in Raisely, log a priority ticket in Freshdesk, and segment subscribers in Mailchimp.

Supported triggers and actions for Freshdesk and Raisely

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Raisely
Raisely Triggers & Actions
New campaign is created in Raisely
Triggers the automation when a new campaign is created
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Instant
Donation is created in Raisely
Triggers the automation when donation is made
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New interactions is created in Raisely
Triggers the automation when a new interaction is created
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Instant
Person is created in Raisely
Triggers the automation when a new person is created
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Instant
Profile is created in Raisely
Triggers the automation when a new profile is created
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Instant
Subscription is created in Raisely
Triggers the automation when a person is subscribed
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Instant
Subscription is succeeded in Raisely
Triggers the automation when subscription is succeeded
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Instant
Subscription is resumed in Raisely
Triggers the automation when subscription is resumed
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Instant
Donation is refunded in Raisely
Triggers the automation when donation is refunded
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Instant
Post is created in Raisely
Triggers the automation when post is created
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Instant
Subscription is failed in Raisely
Triggers the automation when subscription is fails
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Instant
Subscription is rebilled in Raisely
Triggers the automation when subscription is rebilled
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Instant
Subscription is paused in Raisely
Triggers the automation when subscription is paused
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Instant
Subscription is updated in Raisely
Triggers the automation when subscription is updated
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Instant
Subscription is deleted in Raisely
Triggers the automation when subscription is deleted
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Instant
Subscription is cancelled in Raisely
Triggers the automation when subscription is cancelled
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Instant
Post is updated in Raisely
Triggers the automation when post is updated
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Instant
Post is deleted in Raisely
Triggers the automation when post is deleted
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Create person in Raisely
Generates a new person
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Search person in Raisely
Retrieves information about a person
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Update person in Raisely
Updates the information of a person
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Add tag in Raisely
Assigns tags to particular items
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Create offline donation in Raisely
Logs a new offline donation
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Add interaction in Raisely
Adds an interaction
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Search tag in Raisely
Searches for a tag
Try it →

What can you automate with Freshdesk + Raisely?

Streamline your fundraising and customer support operations by connecting Raisely donor activities directly to Freshdesk tickets.

What you can automate?
🎟️
Create Freshdesk tickets from new Raisely donations
Automatically generate a support ticket in Freshdesk whenever a new donation or interaction is created in Raisely. Eliminate manual handoffs between your fundraising and support desks.
📋
Capture every submitted supporter field
Map all custom questions, donor comments, and campaign metadata from Raisely into Freshdesk custom fields. Ensure your support team has complete context before replying.
🔔
Notify your team on chat instantly
Send automated alerts to Slack channels whenever high-value donations arrive or urgent support tickets are opened. Keep relevant teams informed without switching apps.
🔀
Route inquiries based on donation tier
Set conditional logic to assign VIP donors to senior support agents in Freshdesk while standard contributors follow normal routing queues. Deliver tailored service automatically.
🔄
Keep supporter profiles updated continuously
Synchronise contact edits, email updates, and status changes between Freshdesk and Raisely in real time. Prevent outdated information from causing communication errors.
🔍
Search and update existing contacts
Check if a donor already exists in Freshdesk before creating a new record. Update their profile or add ticket notes to maintain clean, duplicate-free databases.
⚠️
Handle refunds and subscription failures
Trigger automated workflows when donations are refunded or subscriptions fail in Raisely. Create urgent follow-up tasks in Freshdesk to resolve payment issues swiftly.
🌐
Extend your workflow to Mailchimp
Connect Raisely donations and Freshdesk tickets with Mailchimp to update subscriber audiences and maintain segmented marketing lists without manual imports.
And much more...

Who is Freshdesk + Raisely integration for?

Non-profit support leads, fundraisers, and operations teams rely on this connection to ensure donor inquiries and support tickets stay perfectly synchronised.

Non-profit finance directors
Non-profit finance directors
Donor support managers
Donor support managers
Charity board coordinators
Charity board coordinators
Fundraising campaign leads
Fundraising campaign leads
Customer support agents
Customer support agents
Operations supervisors
Operations supervisors
📈
Non-profit finance directors
You rely on accurate fundraising reports to forecast revenue, but manual donation logging means your financial totals are always lagging behind — this integration means every new donation lands in your support and tracking systems instantly and your data stays current.
Donor support managers
You need to answer high-priority donor inquiries quickly, but support tickets sit unnoticed until someone checks Raisely manually — automating both apps means every contributor gets prompt assistance and satisfaction scores improve.
🤝
Charity board coordinators
You report campaign milestones to external stakeholders who demand transparent progress updates, but scattered supporter records make status checks tedious — with this integration, your reporting workflows run automatically without manual exports.
📊
Fundraising campaign leads
The volume of incoming donations during peak campaigns is too high for your team to keep up by hand, resulting in missed supporter follow-ups — connecting these apps means every submission triggers immediate actions across your stack.
🎫
Customer support agents
You own the ticket resolution process and depend on fundraising leads to hand over accurate contact details, but missing profile data stalls support — automating both apps means complete contact profiles arrive in Freshdesk the moment a donation occurs.
🗂️
Operations supervisors
You need a reliable history of supporter interactions across systems, but manual copy-pasting leaves frequent gaps in your database — integrating these apps means your records remain complete and auditable at all times.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Freshdesk + Raisely

Build and manage your Freshdesk + Raisely automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Raisely with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshdesk to Raisely?
Frequently Asked Questions
You can connect Freshdesk to Raisely instantly using ready workflows or by telling Integrately AI what you want to automate. Simply select your trigger event, map your custom fields, and activate your multi-step flows in one click alongside Mailchimp, Slack, and 1,500+ other apps.
Can I automatically create a Freshdesk ticket from a Raisely donation?
Frequently Asked Questions
Can I connect Freshdesk, Raisely, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Raisely?
Frequently Asked Questions
How does Freshdesk handle contact synchronization with Raisely?
Frequently Asked Questions
Can Raisely trigger actions when a support ticket is updated?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Raisely?
Frequently Asked Questions
Is the Freshdesk and Raisely integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
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You Can Also Connect Freshdesk or Raisely With 1500+ Other Apps

Freshdesk
Popular Freshdesk Integrations
Connect Freshdesk to CRMs, helpdesks, and messaging tools to streamline customer support and ticket management.
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Raisely
Popular Raisely Integrations
Sync Raisely with fundraising, marketing, and payment platforms to expand your donor base and campaign reach.
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Raisely Integrations arrow right
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