It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - Microsoft Office 365 integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in Microsoft Office 365 notifying you. This way, you can jump on the issue right away and provide the support your customers need.
Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Office 365 messages for new Freshdesk tickets today - your customers will appreciate it!
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Microsoft Office 365. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Microsoft Office 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Microsoft Office 365.
This makes it easy to keep track of your support tickets and contacts in one place.
You Can Also Connect Microsoft Office 365 or Freshdesk With 1500+ Other Apps
Microsoft Office 365
Microsoft Office 365 Business helps you connect to your team, clients and customers in more places - from any device. All of your content is always up-to-date and available wherever you are!
Freshdesk is your one-stop shop for customer support, combining email, phone and social media channels into a single interface. It's easy to use, flexible to customize and delivers a great experience for your customers.