Create Loops contact for new Freshdesk ticket
One way to do this is to set up this Freshdesk - Loops integration. It will automatically create a Loops contact for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.
Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Loops contacts for every Freshdesk ticket is a great place to start.