Kommo (amoCRM) + Freshdesk Integration

Integrate Freshdesk to Kommo (amoCRM) in one click, or tell Integrately AI how you want each ticket handled. Create leads, update contacts, sync companies, and notify your sales team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Kommo (amoCRM)
    Contact is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Contact is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead status is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead responsible user is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is deleted in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is updated in Kommo (amoCRM) Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • Kommo (amoCRM)
    Create lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get lead by ID in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create lead with existing contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get contact by id in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create Incoming Lead (Form) in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Remove link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update Task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get company by id in Kommo (amoCRM)
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Kommo (amoCRM) Integration

Capture new tickets, create leads, update contact details, alert your sales team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Kommo (amoCRM) + Freshdesk Integration

Create Freshdesk ticket for new Kommo (amoCRM) contact

If you're using Kommo (amoCRM) to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. contact created in Kommo (amoCRM) will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshdesk + Kommo (amoCRM) Integration

Create Kommo (amoCRM) contact for new Freshdesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshdesk - Kommo (amoCRM) integration. It will automatically create a Kommo (amoCRM) contact for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Kommo (amoCRM) contacts for every Freshdesk ticket is a great place to start.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Kommo (amoCRM) flow

Connect messaging tools, forms, and spreadsheets to extend your support and sales pipelines. Pick a combination and activate it in one click.

Kommo (amoCRM)
Freshdesk
+
SlackSlack (5)
+
TypeformTypeform (4)
+
ShopifyShopify (4)
+
MailchimpMailchimp (4)
+
Google SheetsGoogle Sheets (4)
+
StripeStripe (4)
F
K
S
Create a Kommo (amoCRM) lead from every new Freshdesk ticket, and notify your sales team on Slack
New Freshdesk tickets instantly generate leads in Kommo (amoCRM) and notify your sales team on Slack, eliminating manual copy-pasting.
F
K
S
When a Freshdesk ticket note is created, update the Kommo (amoCRM) lead and post the update in Slack
Ticket notes added in Freshdesk update your Kommo (amoCRM) lead records and notify your team on Slack instantly.
F
K
S
When a Freshdesk ticket is updated, update the Kommo (amoCRM) lead and notify your support channel in Slack
Ticket updates in Freshdesk automatically sync with Kommo (amoCRM) leads while broadcasting changes on Slack.
F
K
S
Use Claude to analyse customer sentiment on new Freshdesk tickets, update Kommo (amoCRM) leads, and alert Slack
Claude evaluates Freshdesk ticket sentiment, updates Kommo (amoCRM) leads with priority tags, and alerts your team in Slack.
F
K
S
When a Freshdesk ticket is created, create a Kommo (amoCRM) lead, create a Typeform submission, and notify Slack
New support tickets trigger Kommo (amoCRM) leads, initiate Typeform onboarding, and alert your team in Slack.

Supported triggers and actions for Kommo (amoCRM) and Freshdesk

Mix and match to build the exact automation you need

Kommo (amoCRM)
Kommo (amoCRM) Triggers & Actions
Instant
Contact is created in Kommo (amoCRM)
Triggers the automation when a new contact is created
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Instant
Contact is updated in Kommo (amoCRM)
Triggers the automation when a contact is updated
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Instant
Lead is created in Kommo (amoCRM)
Triggers the automation when a new lead is created
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Instant
Lead status is changed in Kommo (amoCRM)
Triggers the automation when the status of a lead changes
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Instant
Lead is updated in Kommo (amoCRM)
Triggers the automation when the lead information is updated
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Instant
Lead responsible user is changed in Kommo (amoCRM)
Triggers the automation when the responsible user assigned to a lead is changed
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Instant
Task is created in Kommo (amoCRM)
Triggers the automation when a new task is created
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Instant
Task is updated in Kommo (amoCRM)
Triggers the automation when any task is updated
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Instant
Task is deleted in Kommo (amoCRM)
Triggers the automation when a task is deleted
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Instant
Company is created in Kommo (amoCRM)
Triggers the automation when a new company is created
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Instant
Company is updated in Kommo (amoCRM)
Triggers the automation when a company is updated
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Create lead in Kommo (amoCRM)
Generates new leads for potential customers
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Update lead in Kommo (amoCRM)
Updates the lead information
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Get lead by ID in Kommo (amoCRM)
Retrieves a lead's information based on their id
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Search lead in Kommo (amoCRM)
Retrieves information for a particular lead
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Create lead with existing contact in Kommo (amoCRM)
Creates a new lead using an existing contact's information
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Create note in Kommo (amoCRM)
Creates a new note in the particular format
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Search note in Kommo (amoCRM)
Searches for a note
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Update note in Kommo (amoCRM)
Updates a note with new information
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Create contact in Kommo (amoCRM)
Adds a new contact to the database
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Search contact in Kommo (amoCRM)
Finds and retrieves contact information
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Update contact in Kommo (amoCRM)
Updates contact information with new details
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Get contact by id in Kommo (amoCRM)
Retrieves a contact's information based on their id
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Create Incoming Lead (Form) in Kommo (amoCRM)
Creates a new incoming lead from a form submission
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Create link between entities in Kommo (amoCRM)
Establishes connections between related entities or objects
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Remove link between entities in Kommo (amoCRM)
Removes the connection between two entities
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Create task in Kommo (amoCRM)
Creates a new task
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Update Task in Kommo (amoCRM)
Updates the task with new information or changes
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Create company in Kommo (amoCRM)
Generates a new company profile with given details
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Search company in Kommo (amoCRM)
Finds information about a company
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Update company in Kommo (amoCRM)
Updates company information
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Get company by id in Kommo (amoCRM)
Retrieves a company's details using its id
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Freshdesk + Kommo (amoCRM)?

Connect your customer support and sales pipelines to eliminate manual data entry and streamline customer workflows.

What you can automate?
🔄
Turn support tickets into sales leads automatically
Every new Freshdesk ticket instantly generates a corresponding lead in Kommo (amoCRM) without requiring manual copy-pasting between your support and sales teams.
📋
Capture every submitted field in your pipeline
Map all available Freshdesk ticket fields and customer details directly into separate Kommo (amoCRM) lead fields instead of losing valuable context.
🔔
Alert the right team member the moment it happens
Notify assigned sales reps or support leads instantly on Slack or via email whenever a high-priority ticket or lead status changes.
🔀
Route records based on submitted criteria
Evaluate ticket urgency or customer tier upon creation, routing VIP accounts to dedicated sales pipelines and standard inquiries to general queues.
🔄
Keep both systems synchronized as details change
Update matching Kommo (amoCRM) leads whenever Freshdesk tickets are modified, ensuring your support and sales data never drift apart.
🔍
Search and update instead of creating duplicates
Automatically search for existing contacts and companies in Kommo (amoCRM) before creating records, preventing messy duplicate entries.
💳
Handle later lifecycle events and status changes
Trigger automated workflows whenever ticket statuses resolve or lead stages move to won, closed, or refunded.
Extend your workflow to external messaging apps
Connect your Freshdesk and Kommo (amoCRM) flow to Slack, Google Sheets, or Stripe to build comprehensive multi-step business operations.
And much more...

Who is Freshdesk + Kommo (amoCRM) integration for?

Connecting support tickets to sales pipelines eliminates manual handoffs, keeping support agents and sales reps perfectly aligned across every customer interaction.

Operations Directors
Operations Directors
Support Team Leads
Support Team Leads
Account Managers
Account Managers
Customer Support Specialists
Customer Support Specialists
Sales Representatives
Sales Representatives
Data Analysts
Data Analysts
📈
Operations Directors
You're overseeing customer metrics across support and sales channels, but your reporting dashboard only updates when someone manually exports records, so the volume counts you're reviewing are always a few hours behind — with this integration, every new support ticket and sales lead lands in your systems instantly and your data stays current.
Support Team Leads
You need to triage urgent customer inquiries instantly, but crucial ticket details take too long to reach the sales pipeline, so high-value accounts experience frustrating communication gaps — with this integration, every incoming support issue creates a synced lead record immediately and your team acts without delay.
🤝
Account Managers
You answer to key clients who expect rapid response times and seamless updates across their support and sales history, but manual handoffs cause missed details — with this integration, every ticket update and lead status change flows automatically and your client history remains pristine.
📊
Customer Support Specialists
The volume of daily tickets is too high for anyone to keep up by hand while updating CRM records, causing valuable customer insights to get lost in the backlog — with this integration, every customer interaction updates your records automatically and your workload stays manageable.
💼
Sales Representatives
You own the next commercial step in the customer journey and depend on support agents to hand over ticket context, but delayed communication stalls your pipeline deals — with this integration, every support touchpoint populates your sales pipeline instantly and your follow-up is frictionless.
🗂️
Data Analysts
You need a reliable history of customer interactions across helpdesk and CRM platforms, but manual data transfers keep leaving frustrating gaps in your tracking records — with this integration, every ticket and lead links automatically and your audit trail is complete.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Kommo (amoCRM) + Freshdesk

Build and manage your Kommo (amoCRM) + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Kommo (amoCRM) + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
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Frequently Asked Questions

How do I connect Freshdesk to Kommo (amoCRM)?
Frequently Asked Questions
You can connect Freshdesk to Kommo (amoCRM) in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation and map the fields for you.
Can I automatically create a Kommo (amoCRM) lead when a Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Kommo (amoCRM), and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Kommo (amoCRM)?
Frequently Asked Questions
How does Freshdesk data sync with Kommo (amoCRM) leads?
Frequently Asked Questions
Can I update Kommo (amoCRM) contacts when Freshdesk tickets change?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Kommo (amoCRM)?
Frequently Asked Questions
Is the Freshdesk and Kommo (amoCRM) integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Kommo (amoCRM) With 1500+ Other Apps

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