Create Kintone record for new Freshdesk ticket
Freshdesk + Kintone Integration
Freshdesk + Kintone Integration
Integrate Freshdesk to Kintone in one click, or tell Integrately AI how you want each ticket handled. Create Kintone records, update ticket statuses, add comments, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Record is created in Kintone- Comment is created in Kintone
2.
- Search ticket in Freshdesk
- Get ticket time entries by Id in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Create record in Kintone
- Update record in Kintone
- Search record in Kintone
- Add comment in Kintone
- Update status in Kintone
Trusted by experts at...
Ready Workflows for Freshdesk + Kintone Integration
Capture support tickets, create records, update statuses, keep teams informed, and sync customer data, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshdesk + Kintone flow
Connect support data to messaging, project tracking, documentation, cloud storage, meetings, and calendars once your core workflow finishes. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) +
Zoom (3)
Zoom (3) +
Google Calendar (3)
Google Calendar (3) F
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Create a Kintone record from every new Freshdesk ticket, and notify your support channel in Slack
New Freshdesk tickets appear in Kintone as records instantly while your support channel hears about it in Slack, so support teams stay aligned without manual updates.
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Add a comment in Kintone whenever a Freshdesk ticket note is created, and post an update in Slack
Ticket notes added in Freshdesk instantly update Kintone records with new comments and notify your team on Slack, keeping internal collaboration seamless.
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When a Kintone record status is updated, update the matching Freshdesk ticket and notify your team on Slack
Record status changes in Kintone automatically update corresponding Freshdesk tickets and alert your team in Slack, eliminating manual handoffs.
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If a Freshdesk ticket is updated, update the Kintone record and notify your lead agent in Slack
Updated Freshdesk tickets immediately refresh your Kintone records and alert your lead agent on Slack, ensuring quick responses to critical changes.
Supported triggers and actions for Freshdesk and Kintone
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
What can you automate with Freshdesk + Kintone?
Streamline your customer support and project tracking workflows with ready-made automation capabilities.
🎫
Create Kintone records from Freshdesk tickets
Automatically generate a new Kintone record the moment a customer submits a support ticket in Freshdesk. Your project management database stays updated without manual copying.
📝
Capture every ticket note and comment
Map detailed ticket notes and agent comments from Freshdesk directly into Kintone records. Maintain comprehensive customer interaction histories across your entire stack.
🔔
Alert your team instantly on new tickets
Notify support leads and project managers the second a new inquiry arrives. Ensure rapid internal response times for critical customer support requests.
🔀
Route records based on ticket priority
Apply conditional rules to send urgent support tickets to priority Kintone workflows while routing standard inquiries to routine tracking boards automatically.
🔄
Keep records updated as tickets change
Synchronize ticket modifications in Freshdesk with existing Kintone records in real time. Eliminate discrepancies between your customer support and tracking tools.
🔍
Search and update existing contacts
Automatically check for existing records in Kintone before creating new entries, preventing duplicate customer profiles and maintaining data integrity.
📊
Manage status changes and resolution tracking
Update record statuses in Kintone whenever ticket resolutions or milestones occur in Freshdesk. Keep operational dashboards perfectly aligned.
💬
Extend workflows to team messaging apps
Connect your Freshdesk and Kintone core automation with Slack to announce new customer records and keep your entire department in sync.
And much more...
Who is Freshdesk + Kintone integration for?
Support managers, project leads, and operations teams streamline customer issue tracking and eliminate manual data entry between Freshdesk and Kintone.
Support analytics leads
Customer support agents
Client success managers
Customer operations teams
IT administrators
Quality assurance leads
📈
Support analytics leads
You review support volume reports every week but your tracking records only update when someone manually exports tickets, so the metrics you present to management are always outdated — this integration means every new ticket populates Kintone instantly and your reports stay accurate.
⚡
Customer support agents
You handle high-priority customer inquiries in Freshdesk but find out about project updates hours too late because project records live elsewhere — with this integration, every ticket status change syncs immediately and you can act without delays.
🤝
Client success managers
You answer to key clients who expect prompt progress updates on their open tickets, but manual status checks between systems slow down your replies — automating both apps means ticket progress flows straight into Kintone and clients receive timely answers.
🔄
Customer operations teams
You process hundreds of support requests daily and keeping customer records synchronized by hand leads to missing details and fragmented histories — connecting these apps means every ticket creates clean records automatically and your database stays pristine.
📋
IT administrators
You depend on support agents to hand over ticket details before you can provision resources in Kintone, leading to frustrating bottlenecks and delayed internal workflows — with this integration, record creation happens the moment a ticket is submitted.
🗂️
Quality assurance leads
You audit support interactions regularly but keep finding gaps where ticket notes were never transferred into your central tracking system — this integration means every ticket note populates Kintone logs completely without manual effort.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + Kintone
Build and manage your Freshdesk + Kintone automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + Kintone with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Freshdesk + Kintone Now 
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Frequently Asked Questions
How do I connect Freshdesk to Kintone?
You can connect Freshdesk to Kintone in 1 click using ready workflows or ask Integrately AI to build your integration. It links Freshdesk, Kintone, and apps like Slack or Google Drive effortlessly.
Can I automatically create Kintone records from new Freshdesk support tickets?
Can I connect Freshdesk, Kintone, and Slack?
What is a good Zapier alternative for Freshdesk and Kintone?
How does Freshdesk handle ticket notes and updates in this integration?
How does Kintone record creation work with incoming support tickets?
Do I need coding skills to automate Freshdesk and Kintone?
Is the Freshdesk and Kintone integration free?
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