Freshdesk + Kajabi Integration

Integrate Freshdesk to Kajabi in one click, or tell Integrately AI how you want each purchase handled. Track new customer purchases, create support contacts, update company details, and notify your team instantly.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Kajabi
    Form submission is added in Kajabi Instant
  • Kajabi
    Offer is created in Kajabi
  • Kajabi
    Purchase is created in Kajabi Instant
  • Kajabi
    Site is created in Kajabi
  • Kajabi
    Tag is created in Kajabi
  • Kajabi
    Form is created in Kajabi
Arrow Right
2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Kajabi Integration

Create support tickets from form submissions, set up contacts for new purchases, sync company records, and streamline support workflows, all in just one click.

Most popular automationmost-popular-automations
Kajabi + Freshdesk Integration

Create Freshdesk ticket for new Kajabi offer

When you are running an online business, it is important to have a strong customer support system in place. So ,if your business uses Kajabi to manage offer, you can use Freshdesk to create ticket for each order.

In this way, you'll have a record of all the orders that have been placed, and you can track the progress of each one. Creating ticket for Kajabi offer is a great way to keep your business organized and ensure that no detail is missed.

Set up this integration so that Freshdesk starts working in tandem with Kajabi.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshdesk + Kajabi flow

Sync your customer support and course data with team chat, email campaigns, and spreadsheets to keep your entire business aligned. Pick a combination and activate it in one click.

Freshdesk
Kajabi
+
StripeStripe (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
ZoomZoom (2)
+
Google DriveGoogle Drive (2)
+
Google SheetsGoogle Sheets (3)
K
S
F
When a purchase is created in Kajabi, create a customer in Stripe and create a contact in Freshdesk.
Every new Kajabi purchase instantly creates a corresponding Stripe customer and a support contact in Freshdesk, eliminating manual data entry.
K
S
F
When a purchase is created in Kajabi, create an invoice in Stripe and add notes to a ticket in Freshdesk.
New Kajabi purchases generate an invoice in Stripe while adding important purchase details as notes to your Freshdesk tickets.
K
S
F
Use ChatGPT to summarise every new Kajabi purchase, create a customer in Stripe, and create a support ticket in Freshdesk.
ChatGPT analyses new Kajabi purchases so Stripe creates the customer record and Freshdesk opens an organised support ticket.

Supported triggers and actions for Freshdesk and Kajabi

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Kajabi
Kajabi Triggers & Actions
Instant
Form submission is added in Kajabi
Triggers the automation when a form is filled
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Offer is created in Kajabi
Triggers the automation when a new offer is added
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Instant
Purchase is created in Kajabi
Triggers the automation when a new purchase is created
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Site is created in Kajabi
Triggers the automation when a new site is created
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Tag is created in Kajabi
Triggers the automation when a tag is added
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Form is created in Kajabi
Triggers the automation when a new form is created
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No action is available

What can you automate with Freshdesk + Kajabi?

Streamline your customer support and digital product delivery by connecting Kajabi triggers directly to Freshdesk actions.

What you can automate?
Automate contact creation from every new purchase
Instantly generate a Freshdesk contact whenever a purchase is created in Kajabi, ensuring your support team recognises paying customers immediately.
📋
Capture every submitted form field accurately
Map all custom question responses from Kajabi form submissions directly into Freshdesk tickets so agents have complete context.
🔔
Notify support teams the moment inquiries arrive
Trigger instant team alerts and create support tickets automatically whenever a form submission is added in Kajabi.
🔀
Route inquiries based on submitted offer types
Distribute tickets and contacts differently in Freshdesk depending on which Kajabi offer or membership site a customer purchased.
🔄
Keep customer profile information up to date
Automatically update contact and company records in Freshdesk whenever changes occur in your Kajabi membership environment.
🔍
Prevent duplicate records with intelligent lookup
Search existing database entries before creating new contacts or companies in Freshdesk, keeping your helpdesk clean and organized.
🏷️
Manage status changes when tags or offers update
Reflect new membership tiers or tag assignments from Kajabi directly within your Freshdesk customer records.
💬
Extend your workflow to team chat channels
Send instant notifications to Slack whenever a Kajabi form submission creates a new ticket in Freshdesk.
And much more...

Who is Freshdesk + Kajabi integration for?

Connecting Freshdesk to Kajabi helps support teams, course creators, and customer success managers eliminate manual data entry and streamline customer management across both platforms.

Support operations managers
Support operations managers
Customer success leads
Customer success leads
Agency account managers
Agency account managers
Course platform administrators
Course platform administrators
Student onboarding specialists
Student onboarding specialists
Community managers
Community managers
📈
Support operations managers
You're reviewing ticket resolution metrics and customer support logs in Freshdesk, but your dashboards are always missing recent course signups because staff manually export Kajabi purchases — with this integration, every new purchase updates your records instantly and your reporting stays accurate.
Customer success leads
You need to respond immediately when premium students encounter account issues, but you find out about purchases hours later when checking enrollment lists — with this integration, every new customer purchase triggers a Freshdesk contact setup instantly so you can deliver rapid support.
🤝
Agency account managers
You answer to coaching clients who want to see active student engagement and ticket progress tracked without delays — with this integration, all form submissions and purchase records flow directly into your helpdesk without manual copy-pasting.
📊
Course platform administrators
The volume of daily form submissions and student course purchases is too high for your team to keep up with by hand — with this integration, every customer interaction and purchase is processed and logged automatically in Freshdesk.
🎯
Student onboarding specialists
You own the post-purchase onboarding workflow and depend on marketing teams to hand over buyer details manually — with this integration, every new Kajabi purchase immediately establishes the necessary support records and tickets.
🗂️
Community managers
You need a reliable customer history in your helpdesk and keep finding gaps where student purchases were never logged — with this integration, every transaction and submission creates an uncompromised audit trail in Freshdesk.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Freshdesk + Kajabi

Build and manage your Freshdesk + Kajabi automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Kajabi with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshdesk to Kajabi?
Frequently Asked Questions
You can connect Freshdesk to Kajabi in just 1 click using ready-made templates on Integrately or by using Integrately AI to build custom workflows linking Freshdesk, Kajabi, Slack, and Google Sheets.
Can I automatically create Freshdesk tickets from Kajabi form submissions?
Frequently Asked Questions
Can I connect Freshdesk, Kajabi, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Kajabi?
Frequently Asked Questions
How are Freshdesk contacts updated when a Kajabi purchase occurs?
Frequently Asked Questions
Can Kajabi offer creations trigger updates in Freshdesk?
Frequently Asked Questions
Do I need coding skills to set up Freshdesk and Kajabi integrations?
Frequently Asked Questions
Is the Freshdesk and Kajabi integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Kajabi With 1500+ Other Apps

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Kajabi
Popular Kajabi Integrations
Sync Kajabi with analytics, payment gateways, and webinar tools to track course sales and optimize marketing campaigns.
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