Freshdesk + JivoChat Integration
Integrate Freshdesk to JivoChat in one click, or tell Integrately AI how you want each ticket handled. Capture offline messages, create support tickets, update contact details, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Visitor's information is updated in JivoChat Instant- Offline message is recieved in JivoChat Instant
- Chat is finished in JivoChat Instant
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
Trusted by experts at...
Ready Workflows for Freshdesk + JivoChat Integration
Capture offline messages, create support tickets, update contact records, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshdesk + JivoChat flow
Send chat logs to your CRM, alert support channels in team chat, and keep your entire stack updated after every support interaction. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Shopify (3)
Shopify (3) +
HubSpot (3)
HubSpot (3) +
Gmail (3)
Gmail (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Stripe (3)
Stripe (3) J
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When a chat is finished in JivoChat, create a ticket in Freshdesk, and notify your support channel in Slack.
Finished chats instantly become support tickets in Freshdesk and trigger alerts in Slack, so your team never misses a follow-up.
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When an offline message is received in JivoChat, add notes to a ticket in Freshdesk, and alert your team in Slack.
Offline messages from JivoChat attach directly to Freshdesk tickets while notifying your team in Slack for immediate action.
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When visitor information is updated in JivoChat, update the contact in Freshdesk, and post the update in Slack.
Updated visitor profiles in JivoChat sync directly to Freshdesk contacts and broadcast to Slack so your records stay current.
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Use Claude to summarise every finished chat in JivoChat, create a ticket in Freshdesk, and post the brief in Slack.
Claude summarises finished JivoChat conversations before creating a Freshdesk ticket and briefing your team in Slack.
Supported triggers and actions for Freshdesk and JivoChat
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
JivoChat Triggers & Actions
Instant
Visitor's information is updated in JivoChat
Triggers the automation when a visitor's information is updated
Try it → Instant
Offline message is recieved in JivoChat
Triggers the automation when an offline message is received
Try it → Instant
Chat is finished in JivoChat
Triggers the automation when a chat is marked as complete
Try it → What can you automate with Freshdesk + JivoChat?
Streamline your customer support workflow by syncing live chat conversations, offline messages, and contact updates into actionable helpdesk tickets.
🎫
Turn finished chats into support tickets
Automatically create a new Freshdesk ticket the moment a live chat session finishes in JivoChat. Your support team captures every conversation without lifting a finger.
📝
Capture offline messages as ticket notes
Transfer offline messages received in JivoChat directly into Freshdesk as ticket notes. Ensure no customer question gets lost overnight.
🔔
Alert your team instantly on Slack
Notify your support channel the second a new ticket is generated from JivoChat chats. Keep response times fast and teams coordinated.
🔀
Route tickets based on chat categories
Apply conditional logic to direct specific JivoChat inquiries to the right Freshdesk department or agent based on submitted visitor tags.
🔄
Keep contact records synchronized
Update Freshdesk contact profiles automatically whenever visitor information changes in JivoChat. Maintain accurate customer directories.
🔍
Prevent duplicate support records
Search existing customer databases in Freshdesk before creating new tickets from chat logs, keeping your helpdesk clean and organized.
📊
Track resolution stages across platforms
Update ticket statuses in Freshdesk when support workflows progress, ensuring complete synchronization between chat and helpdesk systems.
🔗
Extend your workflow to CRM apps
Connect your Freshdesk and JivoChat flow with HubSpot to create contacts and update deal pipelines automatically after every customer chat.
And much more...
Who is Freshdesk + JivoChat integration for?
Support managers, customer success teams, and ecommerce operators eliminate manual transcript logging and keep helpdesk tickets synchronized with live chat interactions.
Support operations managers
Customer success leads
Client account managers
High-volume support teams
Escalation desk specialists
Quality assurance leads
📈
Support operations managers
You're tracking support metrics across multiple channels but your helpdesk only updates when agents manually copy chat transcripts, so the resolution counts you're reviewing against are always a few hours behind — with this integration, every finished chat creates a ticket instantly and your data stays current.
⚡
Customer success leads
You need to act fast on customer inquiries left outside business hours, and you find out too late about offline messages sitting in your chat inbox — this integration means every offline message generates a support ticket immediately so your team can respond without delay.
🤝
Client account managers
You answer to key clients who want to see prompt follow-ups after live support sessions, but manual logging causes frustrating delays — connecting these apps means every interaction flows seamlessly into your helpdesk and stakeholder updates happen right away.
🔄
High-volume support teams
The chat volume is too high for anyone to keep up by hand with transcript copying and ticket creation, leading to missed inquiries — automating both apps means every visitor conversation converts into a structured ticket automatically without manual data entry.
👥
Escalation desk specialists
You own the technical follow-up stage and depend on chat agents to hand over complete customer details, but notes often get missed — automating both apps means every chat transcript and offline message lands directly in your helpdesk with all required details intact.
📋
Quality assurance leads
You need a reliable history of all customer interactions and keep finding gaps in your support audit logs caused by forgotten entries — automating both apps means every chat and message is logged permanently with zero missing records.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + JivoChat
Build and manage your Freshdesk + JivoChat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + JivoChat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect Freshdesk to JivoChat?
You can connect Freshdesk to JivoChat instantly using 1-click ready workflows on Integrately. Select a pre-built template, connect your accounts, and ask Integrately AI to handle custom mappings across Slack, HubSpot, and 1,500+ other apps.
Can I automatically create support tickets from finished JivoChat conversations?
Can I connect Freshdesk, JivoChat, and Slack?
What is a good Zapier alternative for Freshdesk and JivoChat?
How does Freshdesk handle contact updates from JivoChat?
How do offline messages get transferred from JivoChat to Freshdesk?
Do I need coding skills to automate Freshdesk and JivoChat?
Is the Freshdesk and JivoChat integration free?
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