Jira Software Cloud + Freshdesk Integration
Integrate Freshdesk to Jira Software Cloud in one click, or tell Integrately AI how you want each ticket handled. Track tasks, update project boards, alert your engineering team, and resolve customer issues faster automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created(via JQL) in Jira Software Cloud- Issue is created in Jira Software Cloud
- Issue is updated in Jira Software Cloud
- Comment is added in Jira Software Cloud
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
2.
- Add watcher to issue in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Search user in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Create issue in Jira Software Cloud
- Search issue by field in Jira Software Cloud
- Update issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
- Search ticket in Freshdesk
- Get ticket time entries by Id in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
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Ready Workflows for Jira Software Cloud + Freshdesk Integration
Capture tickets, create issues, update statuses, alert your team, and track development progress, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshdesk + Jira Software Cloud flow
Streamline handovers between customer support and development by connecting additional collaboration and productivity tools. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
GitHub (4)
GitHub (4) +
Confluence (4)
Confluence (4) +
Intercom (4)
Intercom (4) +
Google Drive (4)
Google Drive (4) +
Zoom (4)
Zoom (4) F
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Create a Jira Software Cloud issue for every new Freshdesk ticket, and notify your support channel in Slack
New support tickets land in Jira Software Cloud as issues instantly while Slack alerts your team, removing manual handovers between departments.
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When a Jira Software Cloud issue is updated, update the matching Freshdesk ticket and alert your team in Slack
Keep support agents informed in Slack and Freshdesk whenever a developer updates an issue in Jira Software Cloud.
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If a Freshdesk ticket priority is urgent, create a high-priority Jira Software Cloud issue and alert engineering in Slack
Urgent customer support tickets create priority Jira Software Cloud issues automatically while pinging Slack immediately.
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Use ChatGPT to summarise every new Freshdesk ticket, create a Jira Software Cloud issue, and post the brief in Slack
ChatGPT summarises messy Freshdesk tickets before creating clear Jira Software Cloud issues and notifying Slack.
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When a Jira Software Cloud issue moves to Done, resolve the Freshdesk ticket and announce it in Slack
Completed Jira Software Cloud issues resolve matching Freshdesk tickets automatically and announce the fix in Slack.
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When a Freshdesk ticket note is created, add a comment to Jira Software Cloud and notify your team in Slack
Freshdesk ticket notes sync to Jira Software Cloud comments instantly while keeping Slack updated.
Supported triggers and actions for Jira Software Cloud and Freshdesk
Mix and match to build the exact automation you need
Jira Software Cloud Triggers & Actions
Issue is created(via JQL) in Jira Software Cloud
Triggers the automation when a new issue is created via JQL
Try it → Freshdesk Triggers & Actions
What can you automate with Freshdesk + Jira Software Cloud?
Eliminate manual handovers between customer support and software development by connecting your core workflows.
🔄
Turn support tickets into development issues instantly
Create a Jira Software Cloud issue the moment a new ticket is submitted in Freshdesk. Your engineering team receives bug reports without manual copying.
📋
Capture every submitted field and note
Map custom ticket fields, diagnostic notes, and attachments from Freshdesk directly into Jira Software Cloud issue fields so developers get complete context.
🔔
Alert the right team as soon as it happens
Notify engineers on Slack or email the moment critical support requests arrive, ensuring high-priority issues receive immediate attention.
🔀
Route tasks based on ticket priority or category
Send urgent bugs to expedited development backlogs while routing standard feature requests to general project boards automatically.
🔄
Keep issue statuses synchronised across platforms
Update Freshdesk support tickets automatically whenever developers change issue statuses or add comments in Jira Software Cloud.
🔍
Prevent duplicates with intelligent search steps
Search existing Jira Software Cloud issues before creating new ones, attaching customer notes to active tasks instead of generating clutter.
✅
Resolve customer tickets when development finishes
Close support tickets in Freshdesk the moment linked development tasks reach Done status in Jira Software Cloud, keeping customer loops tight.
🔌
Extend your workflow to team messaging tools
Connect Freshdesk and Jira Software Cloud with Slack to announce bug fixes, share project updates, and keep cross-functional teams aligned.
And much more...
Who is Freshdesk + Jira Software Cloud integration for?
Connecting Freshdesk and Jira Software Cloud helps support teams, developers, and project managers keep track of customer issues without manual tracking or missing updates.
Customer support directors
Engineering leads
Client success managers
Support agents
Product managers
Operations analysts
📈
Customer support directors
You're reviewing resolution metrics every week but your support ticket counts only update when someone manually exports data from engineering, so your dashboard numbers are always out of sync — automating both apps means every ticket status lands in your tracking systems instantly and your metrics stay current.
⚡
Engineering leads
You need to act fast on critical customer bugs, and you find out too late because support notes sit in email threads instead of project boards — connecting these apps means every urgent support ticket creates a development issue instantly and your team starts debugging right away.
🤝
Client success managers
You answer to key accounts who want to see progress on their reported bugs, but status updates require chasing developers across different tools — this integration means every Jira Software Cloud progress change updates the customer record automatically and your stakeholders stay informed.
📨
Support agents
The ticket volume is too high for anyone to keep up by hand when copying customer issues into development backlogs, leading to missed details and delayed fixes — automating both apps means every submitted support query populates project boards instantly and your queue stays organised.
🛠️
Product managers
You own the product roadmap and depend on support agents to hand over bug reports manually, causing friction and incomplete feature requests — with this integration, every customer feedback ticket lands in your backlog with full context and your planning cycles run smoothly.
🗂️
Operations analysts
You need a reliable history of customer issues and keep finding gaps in project documentation because cross-platform updates are missed — connecting these apps means every support ticket and development issue stays synchronised and your historical records remain complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Cloud + Freshdesk
Build and manage your Jira Software Cloud + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Cloud + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect Freshdesk to Jira Software Cloud?
You can connect Freshdesk to Jira Software Cloud in 1 click using ready templates on Integrately or by asking Integrately AI to build your workflow. It also connects seamlessly with Slack, GitHub, Confluence, and 1,500+ other apps.
Can I automatically create Jira Software Cloud issues from new Freshdesk tickets?
Can I connect Freshdesk, Jira Software Cloud, and Slack?
What is a good Zapier alternative for Freshdesk and Jira Software Cloud?
How does Freshdesk handle ticket updates in this integration?
How does Jira Software Cloud manage issues during syncs?
Do I need coding skills to automate Freshdesk and Jira Software Cloud?
Is the Freshdesk and Jira Software Cloud integration free?
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