Freshdesk + Hive Integration

Integrate Freshdesk to Hive in one click, or tell Integrately AI how you want each ticket handled. Create actions, add notes, update tickets, and track your customer support progress automatically.

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1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Hive
    Action is created in Hive
  • Hive
    Action is updated in Hive
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2.

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Ready Workflows Ready Workflows for Freshdesk + Hive Integration

Create actions from new tickets, update notes on status changes, sync contact details, and notify your team, all in just one click.

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Freshdesk + Hive Integration

Send Hive message for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - Hive integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in Hive notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Hive messages for new Freshdesk tickets today - your customers will appreciate it!
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Connect more apps to your Freshdesk + Hive flow

Teams often need to log support data in storage tools, assign tasks in project management apps, and alert team channels. Pick a combination and activate it in one click.

Freshdesk
Hive
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Create a Hive action for every new Freshdesk ticket, and notify your support channel in Slack
New Freshdesk tickets instantly generate Hive actions while alerting your support team in Slack, eliminating manual handoffs.
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Add a Freshdesk ticket note whenever a new Hive action is created, and post an alert in Slack
Hive action creations automatically update Freshdesk ticket notes and notify your team in Slack.
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When a Freshdesk ticket is updated, update the matching Hive action and post the update in Slack
Ticket updates in Freshdesk automatically sync with Hive actions and notify your team in Slack.
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Use ChatGPT to summarise every new Freshdesk ticket, create a Hive action, and alert your team in Slack
ChatGPT summarises incoming Freshdesk tickets before creating a Hive action and notifying Slack.

Supported triggers and actions for Freshdesk and Hive

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Get ticket time entries by Id in Freshdesk
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Hive
Hive Triggers & Actions
Action is created in Hive
Triggers the automation when a new action is created
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Action is updated in Hive
Triggers the automation when action is updated
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Create action in workspace in Hive
Creates a new action within the workspace
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Create action in project in Hive
Creates a new action for a particular project
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Send message in Hive
Sends a new message
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Create project in Hive
Creates a new project
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Add comment to action in Hive
Adds a comment to a action in the workflow
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What can you automate with Freshdesk + Hive?

Streamline your customer support and project management by automating ticket creation, action tracking, and status updates across platforms.

What you can automate?
🎫
Create Hive actions from new Freshdesk tickets automatically
Every time a support ticket is submitted in Freshdesk, a corresponding action is generated in Hive. Your team coordinates bug fixes and customer requests without manually copying details.
📝
Capture all ticket fields and custom attributes
Map complete customer descriptions, contact details, and priority levels from Freshdesk into Hive actions instead of basic summaries. Your team gets full context for every task.
🔔
Alert team members the moment a ticket arrives
Trigger instant notifications in messaging tools or assignees in Hive whenever new customer issues land in Freshdesk, ensuring rapid response times.
🔀
Route actions based on ticket category or priority
Send urgent support tickets to priority Hive projects while routing general inquiries to standard team queues automatically based on submitted fields.
🔄
Keep ticket and action statuses synchronised
Update Hive actions whenever support agents modify Freshdesk tickets, ensuring project boards reflect current progress without manual status checks.
🔍
Search and update existing contacts or actions
Check if a Hive action or Freshdesk contact already exists before creating a new record, preventing duplicate entries and keeping your database clean.
✅
Handle ticket resolutions and closed statuses
Automatically update Hive project tasks when Freshdesk tickets reach resolved or closed statuses, keeping operational milestones aligned with customer support results.
💬
Extend your support pipeline to Slack channels
Connect Freshdesk and Hive to Slack so that every new ticket creates an action and posts an instant notification to your triage channel.
And much more...

Who is Freshdesk + Hive integration for?

Customer support and project management teams rely on this integration to eliminate manual handoffs, keep team workspaces updated, and resolve tickets without delay.

Support Operations Managers
Support Operations Managers
Support Team Leads
Support Team Leads
Client Success Managers
Client Success Managers
Customer Support Agents
Customer Support Agents
Project Coordinators
Project Coordinators
Operations Analysts
Operations Analysts
📊
Support Operations Managers
You review support metrics to spot bottlenecks, but your tracking data only updates when agents manually export records, so your capacity reports are always hours behind — with this integration, every new support ticket lands in your workspace instantly and your metrics stay current.
⚡
Support Team Leads
You need to jump on urgent customer issues immediately, but you often find out about critical tickets after delays occur — automating both apps means every high-priority ticket creates a Hive action right away so your team responds without missing a beat.
🤝
Client Success Managers
Your clients expect timely updates on their reported issues, but manual status tracking leads to communication gaps and frustrated stakeholders — connecting these apps means every ticket update automatically pushes progress into Hive so clients stay informed.
🎧
Customer Support Agents
You handle dozens of customer tickets daily alongside project tasks, leading to missed handoffs and repetitive data entry across platforms — automating both apps means ticket creations instantly generate Hive actions so you can focus entirely on solving problems.
🗂️
Project Coordinators
You depend on customer support tickets to schedule engineering tasks, but delayed communication between teams stalls project momentum — this integration means every new Freshdesk ticket immediately creates a matching project action so downstream work starts without friction.
📋
Operations Analysts
You audit support workflows to ensure complete audit trails, but manual logging leaves glaring gaps between customer tickets and internal projects — automating both apps means every ticket and action syncs reliably so your historical data remains complete and accurate.
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Why choose Integrately to automate Freshdesk + Hive

Build and manage your Freshdesk + Hive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Hive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Freshdesk to Hive?
Frequently Asked Questions
Connecting Freshdesk to Hive is quick and easy with Integrately. You can use ready-made templates or ask Integrately AI to build your custom automation in 1 click.
Can I automatically create a Hive action when a Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Hive, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Hive?
Frequently Asked Questions
How do Freshdesk ticket updates sync with Hive?
Frequently Asked Questions
Can Hive actions trigger updates in Freshdesk?
Frequently Asked Questions
Do I need coding skills to set up Freshdesk and Hive integrations?
Frequently Asked Questions
Is the Freshdesk and Hive integration free?
Frequently Asked Questions
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