Freshdesk + Harvest Integration
Integrate Freshdesk to Harvest in one click, or tell Integrately AI how you want each ticket handled. Track billable hours, create timesheet entries, update your projects, and keep your billing accurate automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
Invoice is paid in Harvest- Expense is added in Harvest
- Timesheet entry is created in Harvest
- Task is added in Harvest
- Project is added in Harvest
- Person is assigned to project in Harvest
- Invoice (with line items) is added in Harvest
- Invoice is added in Harvest
- Client is added in Harvest
- Contact is added in Harvest
- Person is added in Harvest
2.
- Get ticket time entries by Id in Freshdesk
- Search ticket in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
- Create time entry with start and end time in Harvest
- Find client by ID in Harvest
- Find project by ID in Harvest
- Find task by ID in Harvest
- Create project in Harvest
- Create timesheet entry in Harvest
- Create task in Harvest
- Create client in Harvest
- Create and start timer in Harvest
- Create contact in Harvest
Trusted by experts at...
Ready Workflows for Freshdesk + Harvest Integration
Track billable hours, log time entries, update project records, alert your team, and generate accurate invoices, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshdesk + Harvest flow
Sync customer support with billing, update team channels, and trigger follow-up actions across your entire stack. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Google Drive (4)
Google Drive (4) +
Salesforce (4)
Salesforce (4) +
Google Sheets (4)
Google Sheets (4) +
Zoom (4)
Zoom (4) F
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Create a Harvest timesheet entry for every new Freshdesk ticket, and notify your support team on Slack
New Freshdesk tickets automatically log a timesheet entry in Harvest and notify your team in Slack, keeping support hours tracked without manual data entry.
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When a Harvest invoice is paid, update the matching Freshdesk ticket and post the update in Slack
Paid Harvest invoices instantly update your Freshdesk ticket status and alert your billing channel on Slack, eliminating manual cross-referencing.
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When a Freshdesk ticket is updated, create a Harvest time entry and alert your billing channel in Slack
Ticket updates in Freshdesk trigger time entries in Harvest and notify your team on Slack, keeping time tracking synchronized with support progress.
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Create a Harvest task for every new Freshdesk ticket note, and confirm it in Slack
Ticket notes added in Freshdesk generate new tasks in Harvest and post confirmation in Slack, ensuring project requirements are never missed.
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Use Claude to summarise every new Freshdesk ticket, create a Harvest timesheet entry, and post the brief in Slack
Claude summarises incoming Freshdesk tickets, logs a timesheet entry in Harvest, and posts the brief to Slack for instant review.
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When a Harvest project is added, create a Freshdesk company record and announce it in Slack
New Harvest projects automatically create company profiles in Freshdesk and announce the new client account in Slack.
Supported triggers and actions for Freshdesk and Harvest
Mix and match to build the exact automation you need
Freshdesk Triggers & Actions
Harvest Triggers & Actions
Timesheet entry is created in Harvest
Triggers the automation when there is a new timesheet entry
Try it → Person is assigned to project in Harvest
Triggers the automation when a person is assigned to a project
Try it → Invoice (with line items) is added in Harvest
Triggers the automation when a new invoice (with line items) is added
Try it → What can you automate with Freshdesk + Harvest?
Connect customer support and billable time tracking to eliminate manual work and keep your projects running smoothly.
⏱️
Create timesheet entries from support tickets
Automatically generate Harvest timesheet entries the moment a ticket is created or updated in Freshdesk. Ensure every minute spent supporting customers is accurately tracked.
📋
Capture every submitted ticket field and note
Map all available Freshdesk ticket details and notes into Harvest tasks and time entries instead of basic summaries. Your time records become much more detailed.
🔔
Alert your team instantly on communication apps
Send instant notifications to your billing or support channels whenever a ticket is updated or a timesheet entry is logged, keeping your entire team aligned.
🔀
Route tasks based on ticket priority and details
Execute different billing actions or create specific project tasks depending on the priority or custom fields submitted in your Freshdesk support tickets.
🔄
Keep project and ticket records fully synchronised
Automatically update Freshdesk company profiles and tickets whenever new clients or projects are added in Harvest, maintaining consistent data across platforms.
🔍
Find and update existing records without duplicates
Search for existing contacts, companies, and tickets before creating new ones in Freshdesk or Harvest, keeping your databases clean and organised.
💰
Handle invoice payments and status changes
Trigger automated updates in Freshdesk whenever invoices are paid or expenses are added in Harvest, closing the loop between finance and support.
🌐
Extend your workflow to other business tools
Connect your Freshdesk and Harvest automation to Slack, Google Sheets, or CRM platforms to build multi-step operational pipelines.
And much more...
Who is Freshdesk + Harvest integration for?
Support teams and billing managers streamline customer interactions, track billable hours, and eliminate manual data entry between Freshdesk and Harvest.
Support Managers
Billing Specialists
Project Leads
Customer Success Teams
Operations Managers
Finance Teams
📈
Support Managers
You're reviewing ticket resolution times and billable hours, but your reports only update when someone manually exports data, so your metrics are always hours behind — with this integration, every support event updates your tracking instantly and your analytics stay current.
⚡
Billing Specialists
You need to log billable hours the moment support resolves a ticket, but manual handoffs cause delays, so hours are missed — automating both apps means every completed ticket instantly creates a Harvest timesheet entry and your billing stays accurate.
🤝
Project Leads
You answer to clients who want immediate visibility into support progress and project time, but switching between tools slows you down — this integration means every support ticket update automatically reflects in your project logs and client reporting.
📊
Customer Success Teams
The volume of support tickets and client requests is too high for anyone to keep up by hand, leading to missed time entries — connecting these apps means every customer interaction flows straight into your timesheet software without manual copying.
⚙️
Operations Managers
You own the handoff from customer support to project billing, but manual data entry creates bottlenecks and errors — automating both apps means support tickets seamlessly trigger project tasks and time logs without human intervention.
🔍
Finance Teams
You need a reliable audit trail of support hours and paid invoices, but you keep finding gaps between your support desk and timesheet records — integrating these apps means every transaction and ticket update creates a complete, verified history.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshdesk + Harvest
Build and manage your Freshdesk + Harvest automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshdesk + Harvest with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
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24x5 Live Chat Support
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Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Freshdesk to Harvest?
You can connect Freshdesk to Harvest in 1-click using ready workflows on Integrately or ask Integrately AI to build the automation for you. It takes just minutes to set up, with 24/5 live chat support available if you need help.
Can I automatically create Harvest timesheet entries from Freshdesk tickets?
Can I connect Freshdesk, Harvest, and Slack?
What is a good Zapier alternative for Freshdesk and Harvest?
How does Freshdesk handle ticket updates in this integration?
Can I track billable hours in Harvest when support tasks change?
Do I need coding skills to automate Freshdesk and Harvest?
Is the Freshdesk and Harvest integration free?
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