Send OneSignal notification for new Freshchat message
Freshchat + OneSignal Integration
Freshchat + OneSignal Integration
Integrate Freshchat to OneSignal in one click, or tell Integrately AI how you want each message handled. Send push notifications, alert users, and track interactions automatically.
Free forever.Use premium features free for 14 days.1.
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
Notification is created in OneSignal
2.
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
- Create User in OneSignal
- Send Push Notification to Specific User in OneSignal
- Send Push Notification in OneSignal
- Send Advanced Push Notification in OneSignal
- Send email in OneSignal
- Send SMS in OneSignal
Trusted by experts at...
Ready Workflows for Freshchat + OneSignal Integration
Send push notifications, update users, trigger alerts, and reach your audience across platforms, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshchat + OneSignal flow
Extend your automation by syncing customer records, posting team alerts, and managing follow-ups across your entire tool stack. Pick a combination and activate it in one click.
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Shopify (3)
Shopify (3) +
Zendesk (3)
Zendesk (3) +
Slack (3)
Slack (3) +
Mailchimp (3)
Mailchimp (3) +
Google Sheets (3)
Google Sheets (3) +
Typeform (3)
Typeform (3) F
S
O
Create a Shopify customer when a message is created in Freshchat, and send a push notification in OneSignal.
New Freshchat messages instantly create Shopify customer records and trigger OneSignal push notifications, eliminating manual data entry.
S
F
O
When a Shopify order is created, create a user in Freshchat and send a push notification in OneSignal.
New Shopify orders automatically register users in Freshchat and dispatch OneSignal push notifications without manual switching.
F
S
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When a conversation is resolved in Freshchat, update the Shopify customer record and send an email in OneSignal.
Resolved Freshchat conversations update Shopify customer data and trigger OneSignal emails automatically.
Supported triggers and actions for Freshchat and OneSignal
Mix and match to build the exact automation you need
Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → OneSignal Triggers & Actions
What can you automate with Freshchat + OneSignal?
Streamline customer communication and notification delivery by connecting Freshchat events directly to OneSignal actions.
🔔
Trigger push notifications from new chat messages
Automatically send a OneSignal push notification the moment a new message is created in Freshchat, keeping your users engaged without manual intervention.
📋
Capture every message detail and user attribute
Map available Freshchat user fields and message content directly into OneSignal notification payloads instead of sending generic alerts.
🚀
Alert the right user as soon as events happen
Dispatch targeted push notifications or emails immediately when chat sessions open, resolve, or agent availability changes.
🔀
Send advanced or standard notifications based on conditions
Route different notification types—such as SMS, email, or push—depending on the specific message content or conversation state submitted.
🔄
Keep notification profiles up to date as chats change
Synchronize user records and conversation statuses across both platforms in real-time as customer interactions progress.
➕
Create users or update profiles without duplicates
Automatically create new user profiles or retrieve existing IDs in Freshchat before dispatching personalized OneSignal notifications.
⏱️
Handle conversation resolution and status changes
Trigger automated follow-up emails, SMS messages, or push notifications when chat sessions are resolved or reopened.
🔗
Extend your workflow to team collaboration apps
Connect Freshchat and OneSignal with Slack or Google Sheets to log every automated notification and alert your support team simultaneously.
And much more...
Who is Freshchat + OneSignal integration for?
Connecting Freshchat and OneSignal eliminates manual message logging and notification delays for teams managing customer communication across multiple platforms.
Performance analysts
Customer support leads
Client success managers
Operations directors
Support supervisors
Data compliance officers
📈
Performance analysts
You review engagement reports and communication metrics every week, but your notification logs only update when someone manually exports records, so your conversion dashboards are always a few hours behind — this integration means every message lands instantly and your data stays current.
⚡
Customer support leads
You need to act fast when critical support issues arrive in your chat suite, but finding out about unresolved queries takes too long across disconnected systems — automating both apps means every inquiry triggers instant push notifications and your team responds without delay.
🤝
Client success managers
You answer to key stakeholders who want to see prompt communication progress and resolution updates, but pulling conversation logs by hand is tedious — with this integration, every support milestone updates automatically and client reporting is always ready.
📊
Operations directors
The volume of customer messages is too high for anyone to keep up by hand, leading to missed follow-ups and unnotified users — connecting these apps means every interaction triggers automated workflows and your notification queue stays completely manageable.
👤
Support supervisors
You own the customer escalation step and depend on agents to hand over active chats and status changes before notifying users — automating both apps means every conversation event instantly triggers mobile alerts and your team never misses a handoff.
🗂️
Data compliance officers
You need a reliable history of all customer interactions and push notification delivery records, but manual record-keeping keeps leaving audit gaps — this integration means every message and notification is logged accurately with zero missing entries.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshchat + OneSignal
Build and manage your Freshchat + OneSignal automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshchat + OneSignal with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshchat + OneSignal Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshchat to OneSignal?
You can connect Freshchat to OneSignal in 1-click using ready workflows on Integrately, or use Integrately AI to build custom sequences linking Shopify, Zendesk, Slack, and 1,500+ other apps.
Can I automatically send a OneSignal push notification when a Freshchat message is created?
Can I connect Freshchat, OneSignal, and Slack?
What is a good Zapier alternative for Freshchat and OneSignal?
How does Freshchat handle conversation data during automation?
Can OneSignal send different notification types based on Freshchat events?
Do I need coding skills to set up Freshchat and OneSignal integration?
Is the Freshchat and OneSignal integration free?
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