Send Mailjet message for new Freshchat message
Freshchat + Mailjet Integration
Freshchat + Mailjet Integration
Integrate Freshchat to Mailjet in one click, or tell Integrately AI how you want each user handled. Add contacts to Mailjet lists, send targeted email templates, update customer properties, and keep your communication synced automatically.
Free forever.Use premium features free for 14 days.1.
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
Email is sent in Mailjet Instant- Email is opened in Mailjet Instant
- Email is clicked in Mailjet Instant
- Email is bounced in Mailjet Instant
- Email is blocked in Mailjet Instant
- User is unsubscribed from contact list in Mailjet Instant
2.
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
- Subscribe contact to Mailjet list in Mailjet
- Send email using Mailjet template in Mailjet
- Send plain text email in Mailjet
- Send HTML email in Mailjet
- Update contact properties in Mailjet
- Send SMS in Mailjet
Trusted by experts at...
Ready Workflows for Freshchat + Mailjet Integration
Subscribe new Freshchat users to Mailjet lists, send email templates when conversations are resolved, update contact properties, and trigger follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshchat + Mailjet flow
Connect customer support events to your store, CRM, spreadsheets, and messaging tools to keep records updated everywhere. Pick a combination and activate it in one click.
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Shopify (4)
Shopify (4) +
Salesforce (4)
Salesforce (4) +
Hubspot (4)
Hubspot (4) +
Google Sheets (4)
Google Sheets (4) +
Slack (4)
Slack (4) +
Stripe (4)
Stripe (4) F
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Create a Shopify customer for every new Freshchat user, and subscribe them to your Mailjet list
New Freshchat users immediately appear as Shopify customers and join your Mailjet contact list without manual export work.
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When a Freshchat conversation is resolved, update the Shopify customer profile and send a Mailjet email
Support resolution events update customer records in Shopify and trigger follow-up emails through Mailjet instantly.
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If a Shopify customer places an order, create a user in Freshchat and subscribe them to Mailjet
Store purchases automatically generate Freshchat support profiles and subscribe buyers to your Mailjet contact list.
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Use ChatGPT to summarise Freshchat support messages, log them in Shopify, and email the brief via Mailjet
Support messages are analysed by AI, stored in Shopify metafields, and sent as briefs through Mailjet.
Supported triggers and actions for Freshchat and Mailjet
Mix and match to build the exact automation you need
Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → What can you automate with Freshchat + Mailjet?
Streamline customer communication by connecting support events directly to your email marketing workflows.
🔄
Sync Freshchat users to Mailjet lists
Automatically subscribe every new user created in Freshchat directly to your Mailjet contact list. Eliminate manual exports and keep your marketing audience up to date.
📝
Capture every submitted contact detail
Map custom user properties from Freshchat straight into Mailjet contact fields instead of just storing names and emails. Build richer segments for your campaigns.
✉️
Trigger email templates on ticket resolution
Send a template email via Mailjet the moment a support conversation is resolved in Freshchat. Deliver prompt follow-ups and feedback requests automatically.
🔀
Route emails based on query topics
Send different Mailjet email templates depending on the specific tags or keywords submitted in Freshchat support messages. Tailor your communication to user needs.
🔄
Keep contact properties synchronized
Update contact properties in Mailjet whenever user details or status attributes change in Freshchat. Maintain accurate records across both platforms.
🚫
Manage unsubscribes and bounces
Keep subscriber health intact by automatically updating user profiles when email bounces occur or contacts unsubscribe in Mailjet.
🚀
Send SMS updates for urgent issues
Trigger instant SMS messages using Mailjet whenever critical support conversations or urgent tags are logged in Freshchat.
🔗
Extend workflows with Slack notifications
Notify your support channel in Slack whenever a new user is created in Freshchat and successfully added to your Mailjet contact list.
And much more...
Who is Freshchat + Mailjet integration for?
Connecting Freshchat and Mailjet eliminates manual data transfer for customer service teams and marketers, ensuring customer interactions instantly drive targeted email campaigns and list updates.
Customer support managers
Support lead agents
Client success leads
Email marketing teams
Operations supervisors
Data compliance officers
📈
Customer support managers
You review support volume metrics weekly, but your contact lists only update when someone manually exports Freshchat user records, so your campaign audience counts are always outdated — this integration means every new user is added to Mailjet instantly and your data stays current.
⚡
Support lead agents
You need to follow up with users immediately when conversations close, but finding resolved tickets and drafting emails by hand causes major delays — automating both apps means resolved conversations trigger Mailjet templates the second they happen.
🤝
Client success leads
You report onboarding progress to stakeholders, but manual list updates leave gaps in your client communication history — with this integration, every support interaction automatically keeps your Mailjet contact properties accurate.
📊
Email marketing teams
You run targeted retention campaigns, but incoming Freshchat support inquiries rarely make it into your mailing lists in time — connecting these apps means every new support user is subscribed to Mailjet without manual list importing.
🎯
Operations supervisors
You depend on upstream support notes to trigger automated customer email sequences, but manual handoffs cause missed follow-ups — this integration means support events seamlessly drive your Mailjet email workflows.
📋
Data compliance officers
You need reliable subscriber histories across your helpdesk and email tools, but manual record-keeping keeps creating sync gaps — automating both apps means your Freshchat profiles and Mailjet contact lists stay perfectly aligned.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshchat + Mailjet
Build and manage your Freshchat + Mailjet automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshchat + Mailjet with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshchat + Mailjet Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshchat to Mailjet?
You can connect Freshchat to Mailjet instantly using ready--made workflows on Integrately. Choose a pre-built template, authenticate your accounts, and let 1-click setup handle the rest. You can also use Integrately AI to build custom workflows.
Can I automatically subscribe new Freshchat users to my Mailjet contact list?
Can I connect Freshchat, Mailjet, and Google Sheets?
What is a good Zapier alternative for Freshchat and Mailjet?
How does Freshchat handle contact data creation here?
How does Mailjet manage email templates and contact properties?
Do I need coding skills to automate Freshchat and Mailjet?
Is the Freshchat and Mailjet integration free?
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