Flock + Twilio Integration

Integrate Flock to Twilio in one click, or tell Integrately AI how you want each message handled. Send instant team alerts, track inbound texts, notify teammates in Flock, and streamline communication.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.

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Ready Workflows Ready Workflows for Flock + Twilio Integration

Capture inbound texts, notify your team in Flock, log message details, and streamline communication, all in just one click.

Most popular automationmost-popular-automations
Twilio + Flock Integration

Send message from Flock for new sms received in Twilio

There are many reasons why you would want to send an message in Flock when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Flock + Twilio flow

Connect supporting tools to route messages, update trackers, and alert additional stakeholders. Pick a combination and activate it in one click.

Flock
Twilio
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
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ZendeskZendesk (8)
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SalesforceSalesforce (8)
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Google SheetsGoogle Sheets (8)
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Google CalendarGoogle Calendar (8)
T
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Send an inbound Twilio SMS to Flock and post the alert in Slack
Every inbound Twilio SMS appears as a message in Flock and notifies your team in Slack instantly.
T
F
S
When a Twilio call status changes, notify the support channel in Flock and Slack
Call status updates in Twilio trigger instant notifications in both Flock and Slack.
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F
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When a Twilio recording is available, send a Flock message and update Slack
New call recordings in Twilio immediately alert your team in Flock and Slack for review.
T
F
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When a Twilio phone number is added, alert the team in Flock and Slack
New phone numbers added in Twilio trigger automated announcements in Flock and Slack.
T
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If a Twilio SMS contains urgent, notify Flock and alert the priority channel in Slack
Urgent incoming texts in Twilio trigger priority alerts in Flock and Slack.
T
F
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When a Twilio call is finished, send a Flock message and post the call summary in Slack
Finished calls in Twilio generate automated summaries in Flock and Slack.
T
F
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Use Claude to summarise every new Twilio transcription, notify Flock, and post to Slack
Claude summarises new call transcriptions from Twilio before sharing the brief in Flock and Slack.
T
F
S
Z
When an SMS arrives in Twilio, message Flock, post in Slack, and create a Zendesk ticket
Inbound SMS messages update Flock, notify Slack, and automatically create a Zendesk support ticket.

Supported triggers and actions for Flock and Twilio

Mix and match to build the exact automation you need

Flock
Flock Triggers & Actions
No trigger is available
Send message in Flock
Delivers a message to a designated recipient
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
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Get message media by id in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Flock + Twilio?

Streamline your communication workflows by connecting Twilio events directly to Flock messaging channels.

What you can automate?
💬
Send instant Flock alerts for inbound Twilio SMS
Trigger an automated message in Flock the moment an SMS is received in Twilio. Keep your entire team informed of incoming texts without switching tabs.
📋
Capture every submitted text field and metadata
Map complete message bodies, phone numbers, and timestamps from Twilio into Flock messages instead of basic notifications. Your team gets full context immediately.
🔔
Notify the right team member as soon as calls finish
Send targeted Flock messages whenever a Twilio call status changes or finishes. Ensure support and sales staff know immediately when a conversation concludes.
🔀
Route messages based on submitted keywords
Examine inbound Twilio SMS text for specific words like urgent or refund, then send customised priority alerts to designated Flock channels.
🔄
Keep tracking channels updated as call statuses evolve
Automatically update Flock notification threads whenever Twilio call states change from ringing to finished, ensuring accurate operational visibility.
📝
Share call recordings and transcriptions instantly
Post available Twilio call recordings and AI transcriptions directly into Flock workspaces so reviewers can access audio and notes in one place.
📞
Handle phone number additions and system changes
Send broadcast alerts in Flock whenever a new phone number is added in Twilio, keeping administrative and technical teams aligned on infrastructure updates.
🔌
Extend Twilio and Flock flows to Google Sheets
Connect your core Flock and Twilio automation to Google Sheets to log every inbound SMS row alongside your team chat alerts in one seamless multi-app pipeline.
And much more...

Who is Flock + Twilio integration for?

Teams relying on Twilio communications and Flock collaboration streamline inbound messaging, eliminate manual tracking gaps, and keep stakeholders instantly informed.

Performance analysts
Performance analysts
Support dispatchers
Support dispatchers
Client account managers
Client account managers
Operations coordinators
Operations coordinators
Customer success leads
Customer success leads
Communications auditors
Communications auditors
📈
Performance analysts
You're reviewing communication metrics in Flock but your tracking reports only update when someone manually checks Twilio logs, so the SMS volume counts you're reviewing are always hours behind — with this integration, every message lands in your channels instantly and your data stays current.
⚡
Support dispatchers
You need to respond to inbound Twilio calls immediately, but you find out about missed calls long after customers hang up because nobody manually alerted the team — with this integration, every call status update triggers an instant message in Flock so agents can act without delay.
🤝
Client account managers
You answer to key clients who want immediate status updates on their support requests, but compiling text logs by hand causes frustrating reporting delays — this integration means every inbound SMS and call recording syncs automatically to keep stakeholders fully informed.
📊
Operations coordinators
The volume of inbound Twilio SMS messages is too high for anyone to keep up with by hand, leading to missed customer follow-ups and scattered records — automating both apps means every incoming text is captured and routed in Flock without manual effort.
🔄
Customer success leads
You own the follow-up step and depend on someone upstream to hand over call notes from Twilio, but manual handoffs frequently stall — connecting these apps means call completions and transcriptions post directly to Flock the moment they occur.
🗂️
Communications auditors
You need a reliable history of all phone interactions and SMS threads, but manual logging keeps leaving frustrating gaps in your compliance records — automating both apps means every Twilio event is recorded cleanly in your Flock workspace.
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Why choose Integrately to automate Flock + Twilio

Build and manage your Flock + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Flock + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Flock to Twilio?
Frequently Asked Questions
You can connect Flock to Twilio in one click using ready templates or ask Integrately AI to build the integration. It links your communication channels with tools like Slack, Google Sheets, and Zendesk instantly.
Can I automatically send a Flock message when a Twilio SMS is received?
Frequently Asked Questions
Can I connect Flock, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Flock and Twilio?
Frequently Asked Questions
How does Flock handle incoming messages from Twilio?
Frequently Asked Questions
Can I track Twilio call recordings and statuses in Flock?
Frequently Asked Questions
Do I need coding skills to automate Flock and Twilio?
Frequently Asked Questions
Is the Flock and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Flock or Twilio With 1500+ Other Apps

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