Facebook Messenger + WhatsApp Integration

Integrate Facebook Messenger to WhatsApp in one click, or tell Integrately AI how you want each message handled. Forward incoming chats, translate text, alert your support team, and send replies automatically.

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1.
  • Facebook Messenger
    Message is received in Facebook Messenger Instant
  • WhatsApp
    Message is received in WhatsApp Instant
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2.
  • Facebook Messenger
    Send message from page in Facebook Messenger
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for Facebook Messenger + WhatsApp Integration

Capture incoming messages, log customer details, alert your support team, and send automated replies, all in just one click.

Most popular automationmost-popular-automations
WhatsApp + Facebook Messenger Integration

Send message from Facebook Messenger for new message received in WhatsApp

There are many reasons why you would want to send an message in Facebook Messenger when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your Facebook Messenger + WhatsApp flow

Keep your store updated, manage support tickets, sync customer data, and trigger marketing campaigns after messages arrive. Pick a combination and activate it in one click.

Facebook Messenger
WhatsApp
+
ShopifyShopify (4)
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ZendeskZendesk (3)
+
WhatsAppWhatsApp (3)
+
KlaviyoKlaviyo (3)
+
Google SheetsGoogle Sheets (3)
+
GorgiasGorgias (3)
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When a message is received in Facebook Messenger, create a customer in Shopify, and send a message in WhatsApp.
New Facebook Messenger chats automatically create Shopify customers and trigger a WhatsApp message so your store operations stay synced.
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When a message is received in Facebook Messenger, look up the order in Shopify, and send a message using template in WhatsApp.
Lookup Shopify order details from a Facebook Messenger inquiry and send a templated WhatsApp update to the customer instantly.
F
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If a message is received in Facebook Messenger regarding a refund, update the Shopify order and send a message in WhatsApp.
Route refund requests from Facebook Messenger to update Shopify orders and notify customers via WhatsApp.
F
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Use ChatGPT to summarise every message received in Facebook Messenger, create a note in Shopify, and send a WhatsApp message.
Summarise incoming Facebook Messenger inquiries with ChatGPT, log them in Shopify, and follow up via WhatsApp.

Supported triggers and actions for Facebook Messenger and WhatsApp

Mix and match to build the exact automation you need

Facebook Messenger
Facebook Messenger Triggers & Actions
Instant
Message is received in Facebook Messenger
Triggers the automation when a new message is received
Try it →
Send message from page in Facebook Messenger
Sends a message from a page
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with Facebook Messenger + WhatsApp?

Streamline your communication channels by connecting Facebook Messenger and WhatsApp for instant messaging workflows.

What you can automate?
💬
Forward incoming Facebook Messenger chats to WhatsApp instantly
Capture every message received in Facebook Messenger and dispatch corresponding updates or replies straight to WhatsApp without manual copying.
📋
Capture every submitted field from customer messages
Map customer names, contact numbers, and inquiry text into your destination app instead of missing important context from chats.
🔔
Tell the right support agent the moment a message arrives
Trigger instant notifications in your team chat or support queue as soon as a new message is received in Facebook Messenger.
🔀
Route messages differently based on keywords
Set conditions to handle support requests, sales inquiries, or refund questions through distinct automation paths.
🔄
Keep your CRM and spreadsheet records updated continuously
Ensure customer profiles and conversation logs reflect the latest chat interactions without manual data entry.
🔍
Search and update records to prevent duplicate contacts
Look up existing customer entries before creating new records, keeping your database clean and organized.
🏷️
Handle support ticket status updates automatically
Trigger follow-up messages and status changes across platforms whenever a customer inquiry is resolved.
🚀
Extend your chat workflows to Google Sheets
Log every Facebook Messenger and WhatsApp conversation directly into Google Sheets for comprehensive tracking and review.
And much more...

Who is Facebook Messenger + WhatsApp integration for?

Support and sales teams handling customer conversations across chat channels need faster workflows to keep customer communication synced without manual copying.

Data analysts and operations managers
Data analysts and operations managers
Customer support leads
Customer support leads
Account managers
Account managers
Support team leads
Support team leads
Sales reps
Sales reps
Operations specialists
Operations specialists
📈
Data analysts and operations managers
You're tracking customer inquiries across multiple chat channels but your reporting sheet only updates when someone manually exports conversations, so the message volume metrics you're reviewing are always a few hours behind — with this integration, every new message lands in your sheets instantly and your data stays current.
⚡
Customer support leads
You need to answer incoming customer chats quickly, but your team finds out about messages long after they arrive because chats sit unmonitored in different apps — automating both apps means every inquiry triggers immediate alerts and support workflows start without delay.
🤝
Account managers
You answer to clients who want to see prompt communication records, but pulling chat histories by hand leaves gaps in your update logs — connecting these apps means all customer interactions are captured automatically and client reporting is always accurate.
📊
Support team leads
The volume of inbound messages is too high for anyone to keep up by hand, leading to missed inquiries and delayed follow-ups — this integration means every chat is processed instantly and your team never misses a customer request.
🎯
Sales reps
You own the conversion step and depend on inbound leads handing over contact details correctly, but manual transcription causes frequent delays — automating both apps means lead data flows straight into your pipeline the moment a message arrives.
🗂️
Operations specialists
You need a reliable history of all customer touchpoints but keep finding missing entries in your logs due to manual oversight — connecting these apps means every conversation is recorded permanently with zero gaps.
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Why choose Integrately to automate Facebook Messenger + WhatsApp

Build and manage your Facebook Messenger + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Facebook Messenger + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect Facebook Messenger to WhatsApp?
Frequently Asked Questions
You can connect Facebook Messenger to WhatsApp in 1-click using ready templates on Integrately, or ask Integrately AI to build the automation. It also integrates smoothly with Shopify, Zendesk, and Google Sheets.
Can I forward incoming Facebook Messenger chats to WhatsApp automatically?
Frequently Asked Questions
Can I connect Facebook Messenger, WhatsApp, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Facebook Messenger and WhatsApp?
Frequently Asked Questions
How does Facebook Messenger handle incoming chat data here?
Frequently Asked Questions
How does WhatsApp process messages in this integration?
Frequently Asked Questions
Can I automate this workflow without any coding skills?
Frequently Asked Questions
Is the Facebook Messenger and WhatsApp integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Facebook Messenger or WhatsApp With 1500+ Other Apps

Facebook Messenger
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Connect Facebook Messenger to CRMs, email tools, and helpdesk platforms to manage and follow up on your customer conversations.
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WhatsApp
Popular WhatsApp Integrations
Sync WhatsApp with messaging, project management, and reporting tools to keep communication channels working across your stack.
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No popular apps found