Facebook Messenger + Twilio Integration

Integrate Facebook Messenger to Twilio in one click, or tell Integrately AI how you want each message handled. Forward incoming chats to mobile devices, send SMS alerts, log communication histories, and trigger follow-ups instantly.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Facebook Messenger
    Message is received in Facebook Messenger Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Facebook Messenger + Twilio Integration

Forward incoming chats to mobile devices, send text alerts, log conversation histories, and notify your support team, all in just one click.

Most popular automationmost-popular-automations
Twilio + Facebook Messenger Integration

Send message from Facebook Messenger for new sms received in Twilio

There are many reasons why you would want to send an message in Facebook Messenger when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Facebook Messenger + Twilio flow

Sync customer communications with your store records, support ticketing, marketing lists, team channels, and spreadsheets. Pick a combination and activate it in one click.

Facebook Messenger
Twilio
+
ShopifyShopify (4)
+
ZendeskZendesk (3)
+
MailchimpMailchimp (2)
+
SlackSlack (2)
+
Google SheetsGoogle Sheets (2)
+
TypeformTypeform (2)
S
T
F
Send a Twilio SMS and a Facebook Messenger reply whenever a new Shopify order is created.
New Shopify orders instantly trigger a text message via Twilio and a confirmation through Facebook Messenger, keeping customers informed without manual follow-up.
F
S
T
Update your Shopify customer records when a message is received in Facebook Messenger and notify via Twilio.
Incoming Facebook Messenger chats automatically update Shopify customer records and trigger a Twilio SMS notification for your sales reps.
S
T
F
Send a Twilio SMS and a Facebook Messenger update whenever a Shopify order is fulfilled.
Fulfilled Shopify orders trigger automated tracking notifications through Twilio SMS and Facebook Messenger messages.
S
T
F
If a Shopify order value exceeds your threshold, send a Twilio SMS alert and Facebook Messenger notification.
High-value Shopify orders trigger instant Twilio SMS alerts and Facebook Messenger updates so priority customers receive immediate attention.

Supported triggers and actions for Facebook Messenger and Twilio

Mix and match to build the exact automation you need

Facebook Messenger
Facebook Messenger Triggers & Actions
Instant
Message is received in Facebook Messenger
Triggers the automation when a new message is received
Try it →
Send message from page in Facebook Messenger
Sends a message from a page
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Facebook Messenger + Twilio?

Streamline customer communication and text notifications by connecting Facebook Messenger and Twilio workflows.

What you can automate?
💬
Forward Facebook Messenger chats to Twilio SMS
Send incoming customer messages directly to mobile phones via Twilio SMS the moment they arrive in Facebook Messenger. Ensure your team never misses an important chat.
📋
Capture every submitted chat detail
Map all available message metadata and user details into your destination records instead of only basic names. Your logs become much more useful for review.
🔔
Alert the right person instantly
Notify designated support staff or sales reps via Twilio SMS or call as soon as a customer initiates a conversation in Facebook Messenger.
🔀
Route messages based on submitted keywords
Perform different actions depending on specific words or categories submitted in the Facebook Messenger chat, directing inquiries to the right team.
🔄
Keep records updated as conversations evolve
Update existing spreadsheets, CRM records, or support tickets automatically whenever conversation statuses change in Facebook Messenger or Twilio.
➕
Add or update records without duplicates
Search existing contacts before creating new entries, ensuring your databases remain clean and free from duplicate customer records.
📞
Handle later call status changes
Trigger automated follow-up steps whenever a Twilio call is finished or its status changes, ensuring seamless post-call workflows.
🔗
Extend flows to popular team tools like Slack
Connect your Facebook Messenger and Twilio automation to Slack to broadcast team alerts and keep everyone aligned on customer communications.
And much more...

Who is Facebook Messenger + Twilio integration for?

Connecting Facebook Messenger and Twilio helps teams automate communication tracking, eliminate manual messaging bottlenecks, and maintain real-time responsiveness.

Operations Managers
Operations Managers
Support Team Leads
Support Team Leads
Client Account Managers
Client Account Managers
Customer Success Specialists
Customer Success Specialists
Sales Development Reps
Sales Development Reps
Compliance Officers
Compliance Officers
📈
Operations Managers
You're reviewing communication metrics across multiple channels but your reporting logs only update when someone manually exports chat histories, so the conversation counts you're optimising against are always a few hours behind — with this integration, every incoming message updates your records instantly and your data stays current.
🚨
Support Team Leads
You need to act fast on customer inquiries, but urgent requests get buried in unmonitored chat queues and you find out too late — with this integration, every new message triggers an instant mobile text alert and your team responds immediately.
📊
Client Account Managers
You answer to an external client who wants to see prompt communication progress, but gathering conversation logs manually takes hours — with this integration, every chat interaction is tracked automatically and your reporting stays transparent.
⚡
Customer Success Specialists
The message volume is too high for anyone to keep up by hand, leading to missed inquiries and delayed follow-ups — with this integration, every customer interaction is processed automatically and nothing slips through the cracks.
🤝
Sales Development Reps
You own the next step in the outreach process and depend on upstream chat notifications to hand over leads, but manual handoffs cause friction — with this integration, every incoming lead triggers an immediate text handoff and your pipeline moves smoothly.
🗂️
Compliance Officers
You need a reliable communication history for audits, but manual record-keeping keeps leaving gaps in your logs — with this integration, every message and call record is saved automatically and your compliance trail remains complete.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Facebook Messenger + Twilio

Build and manage your Facebook Messenger + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Facebook Messenger + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Facebook Messenger + Twilio Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Facebook Messenger + Twilio Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Facebook Messenger to Twilio?
Frequently Asked Questions
You can connect Facebook Messenger to Twilio in one click using ready-made templates on Integrately or ask Integrately AI to build the workflow for you. It takes seconds to sync your customer communications with Shopify, Zendesk, Mailchimp, Slack, Google Sheets, and Typeform.
Can I send an SMS via Twilio whenever a message is received in Facebook Messenger?
Frequently Asked Questions
Can I connect Facebook Messenger, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Facebook Messenger and Twilio?
Frequently Asked Questions
How does Facebook Messenger handle incoming message data in automations?
Frequently Asked Questions
Can I trigger automated workflows when Twilio call statuses change?
Frequently Asked Questions
Do I need coding skills to automate Facebook Messenger and Twilio?
Frequently Asked Questions
Is the Facebook Messenger and Twilio integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Facebook Messenger or Twilio With 1500+ Other Apps

Facebook Messenger
Popular Facebook Messenger Integrations
Connect Facebook Messenger to messaging platforms, CRM tools, and support systems to manage and follow up on your customer conversations.
See All
Facebook Messenger Integrations arrow right
No popular apps found
Twilio
Popular Twilio Integrations
Sync Twilio with notification tools, analytics platforms, and database systems to keep communication data working across your stack.
See All
Twilio Integrations arrow right
No popular apps found