Facebook Messenger + Shipday Integration

You're overseeing dispatch performance across multiple zones but your delivery reports only update when someone manually exports chat logs, so the metrics you're reviewing are always a few hours behind — with this integration, every new Facebook Messenger message creates a Shipday order instantly and your dashboard stays current.

You need to assign drivers the moment a customer submits a delivery request in chat, but manual entry means orders sit waiting in Facebook Messenger queues — automating both apps means every request generates a Shipday order immediately and your team dispatches without delay.

You answer to clients who want immediate proof that their delivery orders have been received and queued, but finding chat records takes precious minutes — with this integration, order creation and customer confirmation happen simultaneously so clients stay fully informed.

The volume of inbound chat orders is too high for your staff to copy into dispatch software by hand without making mistakes, leading to missed drop-offs — connecting these apps means every Facebook Messenger message becomes a clean Shipday order without manual intervention.

You depend on dispatchers to hand over customer addresses sent via chat, but delays in message forwarding leave drivers waiting around for route details — automating both apps means delivery orders reach Shipday the second customers send them.

You need a reliable history of all inbound delivery requests for auditing, but finding fragmented chat threads leaves dangerous gaps in your records — integrating these apps means every customer message creates an exact, traceable Shipday order history.