Facebook Messenger + Microsoft Dynamics 365 CRM Integration

Integrate Facebook Messenger to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each lead handled. Capture new inquiries, create leads, update contacts, and trigger team alerts automatically.

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1.
  • Facebook Messenger
    Message is received in Facebook Messenger Instant
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
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2.

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Ready Workflows Ready Workflows for Facebook Messenger + Microsoft Dynamics 365 CRM Integration

Capture new messages, create leads, update accounts, alert your team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Microsoft Dynamics 365 CRM + Facebook Messenger Integration

Send Facebook Messenger message for new Microsoft Dynamics 365 CRM contact

Anytime a new contact is added to your Microsoft Dynamics 365 CRM, automatically send them a message through Facebook Messenger letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Microsoft Dynamics 365 CRM - Facebook Messenger integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Facebook Messenger + Microsoft Dynamics 365 CRM flow

Extend your customer communication and CRM operations by routing data to support desks, marketing tools, and team channels. Pick a combination and activate it in one click.

Facebook Messenger
Microsoft Dynamics 365 CRM
+
SalesforceSalesforce (3)
+
HubspotHubspot (3)
+
SlackSlack (3)
+
Microsoft OutlookMicrosoft Outlook (3)
+
MailchimpMailchimp (3)
+
ZendeskZendesk (3)
F
S
M
Create a Salesforce lead from every incoming Facebook Messenger message, and update Microsoft Dynamics 365 CRM.
Incoming Facebook Messenger messages instantly generate a lead in Salesforce while updating Microsoft Dynamics 365 CRM, so your sales team never misses an inquiry.
M
S
F
When a Microsoft Dynamics 365 CRM contact is updated, update the Salesforce record and notify via Facebook Messenger.
Updated Microsoft Dynamics 365 CRM contacts sync directly to Salesforce, and an acknowledgment is sent back through Facebook Messenger.
F
C
S
M
Use ChatGPT to analyse Facebook Messenger inquiries, create a Salesforce lead, and log it in Microsoft Dynamics 365 CRM.
ChatGPT analyses incoming Facebook Messenger messages to qualify intent, creating structured records in Salesforce and Microsoft Dynamics 365 CRM.

Supported triggers and actions for Facebook Messenger and Microsoft Dynamics 365 CRM

Mix and match to build the exact automation you need

Facebook Messenger
Facebook Messenger Triggers & Actions
Instant
Message is received in Facebook Messenger
Triggers the automation when a new message is received
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Send message from page in Facebook Messenger
Sends a message from a page
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Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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What can you automate with Facebook Messenger + Microsoft Dynamics 365 CRM?

Streamline your conversational workflows, eliminate manual data entry, and keep your CRM updated in real time.

What you can automate?
💬
Convert incoming chat messages into CRM leads instantly
Turn every message received in Facebook Messenger into a structured lead or contact inside Microsoft Dynamics 365 CRM automatically. Eliminate manual data entry and ensure every prospect enters your pipeline right away.
📋
Capture every submitted detail without missing fields
Map names, emails, phone numbers, and message content from Facebook Messenger directly into the corresponding Microsoft Dynamics 365 CRM fields. Your database maintains complete and accurate prospect profiles.
🔔
Alert your team the moment a new prospect inquires
Notify your sales or support staff immediately via team channels or email whenever a new interaction takes place. Quick internal notifications ensure rapid customer follow-up.
🔀
Route records based on submitted inquiry details
Evaluate incoming messages and assign leads to different pipeline stages or departments based on customer input. Automated routing ensures requests reach the right team member every time.
🔄
Keep CRM records up to date as interactions evolve
Synchronise changes between your messaging platform and your CRM database continuously. Maintain accurate contact states and up-to-date customer histories effortlessly.
🛡️
Prevent duplicate records with smart search and update
Search existing database records before creating new entries to avoid cluttering your CRM with duplicates. Update existing contacts and leads cleanly with fresh interaction data.
✅
Handle case progression and status updates smoothly
Track customer requests through resolution stages and reflect status changes across your CRM and communication tools. Keep every stakeholder informed of case progress.
🌐
Extend your workflow to external team apps
Connect your core messaging and CRM automation to Slack, email tools, or support desks to build robust multi-step pipelines. Coordinate your entire tech stack around every customer touchpoint.
And much more...

Who is Facebook Messenger + Microsoft Dynamics 365 CRM integration for?

Sales, support, and marketing teams leverage this integration to eliminate manual data entry, accelerate response times, and keep customer records synchronised across channels.

Sales operations managers
Sales operations managers
Customer support leads
Customer support leads
Account executives
Account executives
Marketing directors
Marketing directors
Business development reps
Business development reps
CRM administrators
CRM administrators
📈
Sales operations managers
You're tracking incoming prospect inquiries across chat tools while your CRM records only update when someone manually copies details, so your pipeline metrics are always hours behind — with this integration, every message lands in your CRM instantly and your pipeline data stays current.
⚡
Customer support leads
You manage client conversations on social pages but your support team finds out about urgent tickets too late, so response times slip — with this integration, every incoming chat creates a structured CRM record immediately and your team engages faster.
📋
Account executives
You answer to clients who expect real-time updates on their lead status while you're busy copy-pasting chat notes into database fields, so progress tracking feels sluggish — with this integration, every interaction updates your CRM records automatically and reporting is always accurate.
📊
Marketing directors
The volume of inbound chat leads is too high for anyone to keep up by hand, leaving valuable prospect details trapped in messaging threads — with this integration, every submitted contact detail populates your CRM database without manual logging.
🔄
Business development reps
You own the outreach step and depend on upstream marketing handoffs that often get delayed in manual transfer queues, so follow-ups stall — with this integration, every new inquiry flows directly into your assigned pipeline stage.
🗂️
CRM administrators
You need a reliable history of customer interactions and keep finding gaps where chat notes were missed by busy agents, leaving incomplete profiles — with this integration, every conversation logs cleanly into your database without missing a single entry.
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Why choose Integrately to automate Facebook Messenger + Microsoft Dynamics 365 CRM

Build and manage your Facebook Messenger + Microsoft Dynamics 365 CRM automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Facebook Messenger + Microsoft Dynamics 365 CRM with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Facebook Messenger to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Facebook Messenger to Microsoft Dynamics 365 CRM instantly using 1-click workflows on Integrately or by asking Integrately AI to build the automation for you. Link your accounts, select your preferred trigger and action, and let your data sync automatically with apps like Salesforce, Hubspot, and Slack.
Can I automatically create leads in Microsoft Dynamics 365 CRM from Facebook Messenger messages?
Frequently Asked Questions
Can I connect Facebook Messenger, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Facebook Messenger and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Facebook Messenger data sync with Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Can I update existing Microsoft Dynamics 365 CRM contacts from Facebook Messenger?
Frequently Asked Questions
Do I need coding skills to automate Facebook Messenger and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Facebook Messenger and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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You Can Also Connect Facebook Messenger or Microsoft Dynamics 365 CRM With 1500+ Other Apps

Facebook Messenger
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Microsoft Dynamics 365 CRM
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