Exotel + Intercom Integration

Q: Can I automatically create Intercom users from Exotel contacts?

You can automatically create Intercom users from Exotel contacts using ready-made workflows. When a contact is created in Exotel, Integrately triggers user creation in Intercom without any manual data entry.

Q: Can I connect Exotel, Intercom, and Slack?

You can connect Exotel, Intercom, and Slack together in a multi-step workflow. The automation triggers when a contact is created in Exotel, creates a user in Intercom, and sends channel messages in Slack, alongside 1,500+ other apps.

Q: What is a good Zapier alternative for Exotel and Intercom?

Integrately is a powerful and intuitive alternative for Exotel and Intercom integrations, offering 20 million+ templates, 24/5 live chat support, and 3x to 10x lower cost compared to most alternatives.

Q: How does Exotel handle contact data during synchronization?

Exotel contact data is securely captured whenever a contact is created and instantly synced to your destination apps. You can explore ready automation templates to set up your data flow in minutes.

Q: How are Intercom conversation updates processed by Integrately?

Intercom conversation updates like user creation or status changes are captured immediately to trigger your connected actions. You can use ready automation templates to map conversation events directly.

Q: Can I build custom Exotel and Intercom workflows without coding?

Connecting Exotel and Intercom requires no coding skills whatsoever. You can use ready automation templates or ask Integrately AI to build the custom workflow you need.

Q: Is the Exotel and Intercom integration free?

The Exotel and Intercom integration is available with a free forever plan on Integrately. You can get started with free ready workflows or check out the pricing page for premium features.

Integrate Exotel to Intercom in one click, or tell Integrately AI how you want each contact handled. Create Intercom users, assign conversations, update details, and notify your support team automatically.

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Free forever.

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Contact is created in Exotel
Conversation is snoozed in Intercom Instant
Note is added to conversation in Intercom Instant
Conversation is assigned to any teammate in Intercom Instant
User is created in Intercom Instant
User is deleted in Intercom Instant
User is unsubscribed in Intercom Instant
User email is updated in Intercom Instant
Company is created in Intercom Instant
Event is created in Intercom Instant
Conversation is tagged in Intercom Instant
Conversation is partially deleted in Intercom Instant
Admin initiates conversation in Intercom Instant
Lead is created in Intercom Instant
Message is created from user or lead in Intercom Instant
Email is added to lead in Intercom Instant
Lead is tagged in Intercom Instant
Lead is untagged in Intercom Instant
User or lead is replied in Intercom Instant
Admin opened conversation in Intercom Instant
Conversation is closed by admin in Intercom Instant
Teammate replied in Intercom Instant

Create contacts in Exotel
Add contact to list in Exotel
Create list in Exotel
Outgoing call to connect number to call flow in Exotel
Remove tag from user in Intercom
Add contact to company in Intercom
Get admin by id in Intercom
Search lead in Intercom
Add tag to user in Intercom
Update user in Intercom
Create lead in Intercom
Update lead in Intercom
Add tag on lead in Intercom
Update company in Intercom
Add/Remove tag on company in Intercom
Send message in Intercom
Create event in Intercom
Search user in Intercom
Create user in Intercom
Search company in Intercom

Trusted by experts at...

Ready Workflows for Exotel + Intercom Integration

Create user records, update email details, assign incoming conversations, and log customer events, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Exotel + Intercom flow

Keep your team informed, record support activities, and trigger follow-ups across your broader stack. Pick a combination and activate it in one click.

Slack (8)

Google Sheets (8)

HubSpot (8)

Calendly (8)

Zendesk (8)

Stripe (8)

Add every new Exotel contact to Intercom and notify your support channel in Slack

New Exotel contacts appear in Intercom as new users instantly and your support channel hears about it in Slack, so nobody re-types details or misses a caller.

When a new user is created in Intercom, add the contact to a list in Exotel and post an alert in Slack

New Intercom users are added to Exotel lists automatically and your team is notified on Slack, keeping your contact management synchronized.

When a conversation is assigned to any teammate in Intercom, connect an Exotel call flow and alert Slack

Assigned Intercom conversations trigger Exotel call routing and alert your team in Slack, ensuring rapid follow-up.

When a lead is created in Intercom, add the contact to an Exotel list and notify your sales team in Slack

Intercom leads are added to Exotel contact lists and announced in Slack so sales reps can respond instantly.

If an Intercom conversation is closed by an admin, add the contact to Exotel and alert your team in Slack

Closed Intercom conversations update Exotel contact lists and post status notices in Slack for team visibility.

When an Intercom conversation is tagged, create a contact in Exotel and post the tag details in Slack

Tagged Intercom conversations create Exotel contacts and trigger Slack notifications to keep teams aligned.

Use Claude to summarise new Intercom messages, create an Exotel contact, and post the brief in Slack

Claude summarises incoming Intercom messages, creates an Exotel contact, and briefs your team in Slack automatically.

When an Exotel contact is created, create an Intercom user, notify Slack, and add a Google Sheets row

Exotel contacts update Intercom, notify Slack channels, and record data in Google Sheets in a single pipeline.

Log every Exotel contact in Intercom and save the record in Google Sheets

Exotel contacts create Intercom users and append spreadsheet rows in Google Sheets automatically.

When an Intercom user is created, create an Exotel list and log the entry in Google Sheets

New Intercom users update Exotel lists and append tracking rows in Google Sheets instantly.

When an Intercom user email is updated, update Exotel contacts and log the change in Google Sheets

Email updates in Intercom refresh Exotel contact lists and log changes in Google Sheets automatically.

When an Intercom lead is created, trigger an Exotel call flow and log the lead in Google Sheets

Intercom leads initiate Exotel calls and record spreadsheet rows in Google Sheets for sales tracking.

If an Intercom conversation is tagged, create an Exotel contact and log the entry in Google Sheets

Tagged Intercom conversations record Exotel contacts and append Google Sheets rows for review.

When an Intercom conversation is closed by admin, update the user and log the closure in Google Sheets

Closed Intercom conversations update user profiles and record resolution logs in Google Sheets.

Use ChatGPT to analyse Intercom messages, create Exotel contacts, and log results in Google Sheets

ChatGPT analyses incoming Intercom messages, creates Exotel contacts, and saves structured logs in Google Sheets.

When an Exotel contact is created, create an Intercom user, log in Google Sheets, and create a HubSpot contact

Exotel contacts update Intercom, record Google Sheets rows, and create HubSpot CRM contacts.

When an Exotel contact is created, create an Intercom user and a HubSpot contact

Exotel contacts appear as new users in Intercom and new contacts in HubSpot automatically.

When an Intercom user is created, add an Exotel contact list and create a HubSpot contact

New Intercom users update Exotel contact lists and create corresponding HubSpot contacts.

When an Intercom conversation is assigned, create an Exotel list and update HubSpot contacts

Assigned Intercom conversations update Exotel lists and refresh contact records in HubSpot.

When an Intercom lead is created, trigger an Exotel call flow and create a HubSpot lead

Intercom leads initiate Exotel call flows and create corresponding lead records in HubSpot.

If an Intercom user email is updated, update the user record and refresh HubSpot contacts

Email updates in Intercom refresh user profiles and update contact details in HubSpot.

When an Intercom conversation is closed by admin, update Exotel lists and update HubSpot companies

Closed Intercom conversations update Exotel contact lists and refresh company records in HubSpot.

Use Gemini to summarise Intercom messages, create Exotel contacts, and update HubSpot records

Gemini analyses Intercom messages, creates Exotel contacts, and updates corresponding HubSpot entries.

When an Exotel contact is created, create an Intercom user, update HubSpot, and create an Asana task

Exotel contacts create Intercom users, update HubSpot CRM records, and schedule Asana tasks.

When an Exotel contact is created, create an Intercom user and schedule a Calendly invitee

Exotel contacts create Intercom users and register new invitees in Calendly automatically.

When an Intercom user is created, create an Exotel list and schedule a Calendly invitee

New Intercom users update Exotel lists and create scheduled invitee records in Calendly.

When an Intercom conversation is assigned, trigger an Exotel call flow and update Calendly

Assigned Intercom conversations trigger Exotel call routing and update scheduled meetings in Calendly.

When an Intercom lead is created, add an Exotel contact list and schedule a Calendly event

Intercom leads update Exotel contact lists and create scheduled events in Calendly.

If an Intercom user email is updated, update user profiles and schedule Calendly invitees

Email updates in Intercom refresh user records and create corresponding Calendly invitees.

When an Intercom conversation is closed by admin, create Exotel contacts and cancel Calendly events

Closed Intercom conversations create Exotel contacts and cancel corresponding meetings in Calendly.

Use Perplexity to extract meeting notes from Intercom messages, create Exotel lists, and schedule Calendly invitees

Perplexity extracts notes from Intercom messages, updates Exotel lists, and schedules Calendly invitees.

When an Exotel contact is created, create an Intercom user, schedule Calendly, and log Google Sheets rows

Exotel contacts create Intercom users, schedule Calendly invitees, and record Google Sheets rows.

When an Exotel contact is created, create an Intercom user and a Zendesk ticket

Exotel contacts create Intercom users and open corresponding support tickets in Zendesk automatically.

When an Intercom user is created, add an Exotel contact list and create a Zendesk ticket

New Intercom users update Exotel contact lists and create support tickets in Zendesk.

When an Intercom conversation is assigned, trigger an Exotel call flow and update Zendesk tickets

Assigned Intercom conversations initiate Exotel call routing and update tickets in Zendesk.

When an Intercom lead is created, create an Exotel contact list and open a Zendesk ticket

Intercom leads update Exotel contact lists and generate new support tickets in Zendesk.

If an Intercom conversation is tagged, create Exotel contacts and update Zendesk tickets

Tagged Intercom conversations create Exotel contacts and update corresponding tickets in Zendesk.

When an Intercom conversation is closed by admin, update user profiles and solve Zendesk tickets

Closed Intercom conversations update user profiles and mark Zendesk support tickets as solved.

Use Claude to categorise Intercom messages, create Exotel contacts, and open Zendesk tickets

Claude categorises Intercom messages, creates Exotel contacts, and opens tickets in Zendesk.

When an Exotel contact is created, create an Intercom user, open a Zendesk ticket, and notify Slack

Exotel contacts create Intercom users, open Zendesk tickets, and post alerts in Slack.

When an Exotel contact is created, create an Intercom user and a Stripe customer

Exotel contacts create Intercom users and establish new customer profiles in Stripe automatically.

When an Intercom user is created, add an Exotel contact list and generate a Stripe invoice

New Intercom users update Exotel contact lists and generate new invoices in Stripe.

When an Intercom user email is updated, create an Exotel list and update Stripe customers

Email updates in Intercom refresh Exotel contact lists and update customer profiles in Stripe.

When an Intercom lead is created, trigger an Exotel call flow and create a Stripe subscription

Intercom leads trigger Exotel call routing and create active subscriptions in Stripe.

If an Intercom conversation is closed by admin, create Exotel contacts and process Stripe refunds

Closed Intercom conversations create Exotel contact records and trigger refunds in Stripe.

When an Intercom conversation is tagged, add an Exotel contact list and update Stripe subscriptions

Tagged Intercom conversations update Exotel contact lists and refresh subscription details in Stripe.

Use ChatGPT to analyse Intercom messages, create Intercom users, and generate Stripe invoices

ChatGPT analyses Intercom messages, creates Intercom users, and generates billing invoices in Stripe.

When an Exotel contact is created, create an Intercom user, create a Stripe customer, and log Google Sheets rows

Exotel contacts create Intercom users, establish Stripe customers, and record Google Sheets rows.

Supported triggers and actions for Exotel and Intercom

Mix and match to build the exact automation you need

Exotel Triggers & Actions

Contact is created in Exotel

Tiggers the automation when contact is created

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Intercom Triggers & Actions

Instant

Conversation is snoozed in Intercom

Triggers the automation when a conversation is paused for later

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Instant

Note is added to conversation in Intercom

Triggers the automation when a new note is added to any conversation

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Instant

Conversation is assigned to any teammate in Intercom

Triggers the automation when someone is assigned to a conversation

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Instant

User is created in Intercom

Triggers the automation when a new user is created

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Instant

User is deleted in Intercom

Triggers the automation when a user is deleted

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Instant

User is unsubscribed in Intercom

Triggers the automation when a user removed from a list

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Instant

User email is updated in Intercom

Triggers the automation when a user's email address is updated

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Instant

Company is created in Intercom

Triggers the automation when a new company is created

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Instant

Event is created in Intercom

Triggers the automation when a new event is created

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Instant

Conversation is tagged in Intercom

Triggers the automation when a tag is assigned to any conversation

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Instant

Conversation is partially deleted in Intercom

Triggers the automation when parts of a conversation are deleted

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Instant

Admin initiates conversation in Intercom

Triggers the automation when an admin sends the first message to any user

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Instant

Lead is created in Intercom

Triggers the automation when a new lead is created

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Instant

Message is created from user or lead in Intercom

Triggers the automation when a message is sent by a user or lead

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Instant

Email is added to lead in Intercom

Triggers the automation when email address is added to a lead

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Instant

Lead is tagged in Intercom

Triggers the automation when a lead is tagged

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Instant

Lead is untagged in Intercom

Triggers the automation when the tag attached to any lead is removed

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Instant

User or lead is replied in Intercom

Triggers the automation when a reply is sent to the user or lead

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Instant

Admin opened conversation in Intercom

Triggers the automation when a conversation is opened by an admin

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Instant

Conversation is closed by admin in Intercom

Triggers the automation when any conversation is marked as closed by the admin

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Instant

Teammate replied in Intercom

Triggers the automation when a teammate responds

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What can you automate with Exotel + Intercom?

Streamline your voice and chat support workflows by connecting Exotel and Intercom for instant data synchronization.

Get Started For Free

📞

Create Intercom users from new Exotel contacts automatically

Every time a new contact is created in Exotel, a corresponding user is automatically created in Intercom. This removes manual data entry and ensures your support team has instant access to caller details.

📝

Capture complete caller and customer details across platforms

Map every available Exotel phone attribute and customer field directly into Intercom user profiles instead of basic contact names. Your helpdesk records become much richer for support and follow-up.

🔔

Notify your support team the moment a contact arrives

Trigger instant team alerts in Slack whenever a new contact is created in Exotel or a user is created in Intercom. Your agents can jump on high-priority issues right away without checking dashboards constantly.

🔀

Route conversations dynamically based on submitted details

Inspect incoming Exotel call flows or Intercom message attributes to route chats or assign teammates differently. High-value customers get priority handling automatically.

🔄

Keep user records synchronized as details change

Whenever user emails are updated in Intercom or contact details change in Exotel, keep both platforms completely in sync. Eliminate outdated records across your support stack.

🛡️

Prevent duplicate profiles with smart record creation

Match incoming Exotel contacts against existing Intercom records to update existing profiles instead of creating messy duplicates. Keep your customer database clean and organized.

⏱️

Manage conversation closures and status updates automatically

When an admin closes a conversation in Intercom or updates a ticket, trigger follow-up actions like logging call records or updating contact lists in Exotel.

💬

Extend your support workflows with Slack notifications

Push Exotel and Intercom updates directly into Slack channels to keep your entire company informed about customer interactions and support milestones.

And much more...

Who is Exotel + Intercom integration for?

Support teams, customer success managers, and operations leads managing high call and chat volumes will eliminate manual data entry and speed up response times.

Support managers

Customer support agents

Account executives

Operations leads

Customer success teams

Quality assurance specialists

📈

Support managers

You report on daily support volume and response times, but your team records are scattered across voice logs and chat threads, so the reports you present are always outdated — with this integration, every Exotel call and Intercom conversation syncs instantly and your metrics stay current.

⚡

Customer support agents

You need to respond to urgent customer issues immediately, but you find out about missed calls and chat messages too late because you are switching between phone and helpdesk tools — this integration means every Exotel contact instantly creates an Intercom user so you never miss an incoming request.

🤝

Account executives

You answer to clients who want full visibility into their support history, but pulling records from phone systems and chat tools takes hours before every status review — automating both apps means complete interaction histories appear in one unified view for your clients.

📊

Operations leads

The incoming call and chat volume is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned customer tickets — with this integration, contact routing and user creation happen automatically without manual intervention.

🔄

Customer success teams

You own the onboarding stage and depend on teammates upstream to hand over customer details from calls and chats, but information gets lost between handoffs — connecting these apps means every Exotel contact and Intercom user flows directly into your active pipelines.

🗂️

Quality assurance specialists

You need a reliable customer interaction history for auditing, but you keep finding gaps where phone logs and support tickets do not match up — this integration means every record is captured accurately so your audit trails remain complete.

Try This Integration – No Code Needed

Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Exotel + Intercom

Build and manage your Exotel + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Exotel + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

20M+ Ready Automations

Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

AI that builds your automations

Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.

24x5 Live Chat Support

Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.

Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

Secure by design

SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.

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Frequently Asked Questions

How do I connect Exotel to Intercom?

Connecting Exotel to Intercom is simple and takes just a few clicks using ready automation templates or Integrately AI. You can link Exotel, Intercom, and apps like Slack, Google Sheets, or HubSpot to streamline your support operations.

Can I automatically create Intercom users from Exotel contacts?

Can I connect Exotel, Intercom, and Slack?

What is a good Zapier alternative for Exotel and Intercom?

How does Exotel handle contact data during synchronization?

How are Intercom conversation updates processed by Integrately?

Can I build custom Exotel and Intercom workflows without coding?

Is the Exotel and Intercom integration free?

Didn't find the answer you were looking for?

No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Exotel or Intercom With 1500+ Other Apps

Popular Exotel Integrations

Connect Exotel to CRM, messaging, and analytics platforms to track calls and manage customer relationships.

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Exotel Integrations

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Popular Intercom Integrations

Sync Intercom with helpdesk, marketing automation, and productivity tools to streamline support operations.

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Intercom Integrations

No popular apps found

Exotel + Intercom Integration

Integrate Exotel to Intercom in one click, or tell Integrately AI how you want each contact handled. Create Intercom users, assign conversations, update details, and notify your support team automatically.

Trusted by experts at...

Ready Workflows for Exotel + Intercom Integration

Create user records, update email details, assign incoming conversations, and log customer events, all in just one click.

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Exotel + Intercom flow

Keep your team informed, record support activities, and trigger follow-ups across your broader stack. Pick a combination and activate it in one click.

Supported triggers and actions for Exotel and Intercom

Mix and match to build the exact automation you need

What can you automate with Exotel + Intercom?

Streamline your voice and chat support workflows by connecting Exotel and Intercom for instant data synchronization.

Who is Exotel + Intercom integration for?

Support teams, customer success managers, and operations leads managing high call and chat volumes will eliminate manual data entry and speed up response times.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Exotel + Intercom

Build and manage your Exotel + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Exotel or Intercom With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

It's so easy a caveman could do it.

Exotel + Intercom Integration

Integrate Exotel to Intercom in one click, or tell Integrately AI how you want each contact handled. Create Intercom users, assign conversations, update details, and notify your support team automatically.

Trusted by experts at...

Ready Workflows for Exotel + Intercom Integration

Create user records, update email details, assign incoming conversations, and log customer events, all in just one click.

Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Exotel + Intercom flow

Keep your team informed, record support activities, and trigger follow-ups across your broader stack. Pick a combination and activate it in one click.

Supported triggers and actions for Exotel and Intercom

Mix and match to build the exact automation you need

What can you automate with Exotel + Intercom?

Streamline your voice and chat support workflows by connecting Exotel and Intercom for instant data synchronization.

Who is Exotel + Intercom integration for?

Support teams, customer success managers, and operations leads managing high call and chat volumes will eliminate manual data entry and speed up response times.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Exotel + Intercom

Build and manage your Exotel + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Exotel or Intercom With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Automate Your Tedious Tasks
With A Single Click