SolarWinds Service Desk + Erxes Integration

You report on service desk metrics and incident volumes, but your tracking spreadsheets only update when someone manually exports records, so your operational reports are always hours behind — this integration means every Erxes submission creates an incident instantly and your service data stays current.

You need to act fast when customer issues arrive, but inquiries trapped in chat logs mean you find out about urgent requests too late — automating both apps means every Erxes message generates a SolarWinds Service Desk incident immediately and your team starts troubleshooting without delay.

You answer to clients who expect rapid progress updates on their reported issues, but manual handoffs between chat and service desks cause communication gaps — connecting these apps means client inquiries flow straight into service tickets and your update cycles remain consistent.

The volume of inbound chat submissions is too high for anyone to keep up by hand, leading to missed tickets and delayed responses — with this integration, every customer interaction converts into a service desk record automatically and your support queue stays manageable.

You own the user provisioning process and depend on customer onboarding data from Erxes to set up access, but manual entry introduces delays — automating both apps means new customer accounts immediately trigger user creation in SolarWinds Service Desk without manual intervention.

You need a reliable audit history for every reported issue, but manual logging leaves gaps in your incident trail — this integration means every form submission and customer message is captured as a structured service record instantly.