Erxes + Freshservice Integration

Integrate Erxes to Freshservice in one click, or tell Integrately AI how you want each form submission handled. Create support tickets, update requesters, notify teams, and track helpdesk activity automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Erxes
    Customer is created in Erxes Instant
  • Erxes
    Customer is updated in Erxes Instant
  • Erxes
    Customer is deleted in Erxes Instant
  • Erxes
    Form submission is received in Erxes Instant
  • Erxes
    Company is created in Erxes Instant
  • Erxes
    Company is updated in Erxes Instant
  • Erxes
    Company is deleted in Erxes Instant
  • Erxes
    Admin sends engagement message in Erxes Instant
  • Erxes
    Customer sends a message in Erxes Instant
  • Erxes
    Admin sent message in Erxes Instant
  • Erxes
    Knowledge base is created in Erxes Instant
  • Erxes
    Knowledge base is updated in Erxes Instant
  • Erxes
    Knowledge base is deleted in Erxes Instant
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
Arrow Right
2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

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Ready Workflows Ready Workflows for Erxes + Freshservice Integration

Capture form submissions, create service tickets, update requesters, alert support teams, and track helpdesk activity, all in just one click.

Most popular automationmost-popular-automations
Erxes + Freshservice Integration

Create Freshservice ticket for new Erxes contact

If you're using Erxes to send your marketing emails, you can also use it to create and manage ticket for Freshservice. contact created in Erxes will automatically be created as ticket in Freshservice, so you can easily keep track of all Freshservice requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Erxes + Freshservice flow

Streamline communication, log documentation, and track engineering tasks after your support tickets are created. Pick a combination and activate it in one click.

Erxes
Freshservice
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (2)
+
ZendeskZendesk (2)
+
ConfluenceConfluence (2)
+
Google DriveGoogle Drive (2)
+
Microsoft OutlookMicrosoft Outlook (2)
E
F
S
Create a Freshservice ticket from every Erxes form submission, and notify your support team in Slack.
Form submissions in Erxes immediately generate Freshservice tickets while alerting your support team in Slack, eliminating manual entry delays.
E
F
S
When a customer is created in Erxes, create a requester in Freshservice, and post the update in Slack.
New Erxes customers are automatically set up as Freshservice requesters with instant Slack notifications for your team.
F
S
E
When a Freshservice ticket is updated, notify the support channel in Slack, and send an engagement message in Erxes.
Freshservice ticket updates trigger instant Slack alerts and automated customer engagement messages in Erxes.

Supported triggers and actions for Erxes and Freshservice

Mix and match to build the exact automation you need

Erxes
Erxes Triggers & Actions
Instant
Customer is created in Erxes
Triggers the automation when a new customer is created
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Instant
Customer is updated in Erxes
Triggers the automation when customer details are updated
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Instant
Customer is deleted in Erxes
Triggers the automation when a customer is removed from the database
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Instant
Form submission is received in Erxes
Triggers the automation when a form is filled
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Instant
Company is created in Erxes
Triggers the automation when a new company is created
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Instant
Company is updated in Erxes
Triggers the automation when a company is updated
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Instant
Company is deleted in Erxes
Triggers the automation when a company is deleted
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Instant
Admin sends engagement message in Erxes
Triggers the automation when an admin sends an engagement message to a contact
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Instant
Customer sends a message in Erxes
Triggers the automation when a customer sends a message
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Instant
Admin sent message in Erxes
Triggers the automation when the admin sends a message to someone
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Instant
Knowledge base is created in Erxes
Triggers the automation when new knowledge base is created
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Instant
Knowledge base is updated in Erxes
Triggers the automation when a knowledge base is modified
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Instant
Knowledge base is deleted in Erxes
Triggers the automation when a knowledge base is deleted
Try it →
No action is available
Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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What can you automate with Erxes + Freshservice?

Connect Erxes and Freshservice to streamline ticket creation, synchronize requesters, and automate your entire support workflow.

What you can automate?
🎫
Create Freshservice tickets from Erxes submissions
Generate a support ticket in Freshservice the moment a customer submits a form in Erxes. Remove manual data copying and ensure zero missed requests.
📝
Capture every submitted form field
Map all custom form inputs from Erxes into your Freshservice ticket details. Provide your support agents with complete context from every customer interaction.
🔔
Alert support teams instantly
Notify your helpdesk staff the second a new Erxes customer or ticket is created. Keep response times fast across your entire support organization.
🔀
Route tickets based on priority fields
Examine submitted form data to assign priority levels or specific groups in Freshservice. Direct urgent customer requests to the right support tier automatically.
🔄
Keep helpdesk tickets synchronized
Update Freshservice tickets and requesters whenever customer details change in Erxes. Maintain accurate support records across platforms.
👥
Create requesters without duplicates
Provision new requesters in Freshservice or retrieve existing ones by ID when Erxes customers interact with your chatbot.
📊
Handle later ticket status changes
Trigger engagement messages in Erxes whenever Freshservice tickets are updated or resolved. Keep customers informed throughout their support lifecycle.
💬
Extend your helpdesk flow to Slack
Send instant notifications to your Slack support channel whenever a new Freshservice ticket is created from an Erxes submission.
And much more...

Who is Erxes + Freshservice integration for?

Support leaders, helpdesk technicians, and operations teams connect Erxes and Freshservice to eliminate manual data entry and accelerate ticket resolution.

Support analysts
Support analysts
Customer support leads
Customer support leads
Account managers
Account managers
Support operations teams
Support operations teams
Helpdesk technicians
Helpdesk technicians
Quality assurance officers
Quality assurance officers
📈
Support analysts
You review weekly ticket volumes from Erxes submissions, but manual exports leave your helpdesk dashboards outdated — with this integration, every new form submission populates Freshservice tickets instantly and your reporting stays accurate.
Customer support leads
You need to triage incoming customer inquiries immediately, but delayed handoffs between Erxes and Freshservice leave urgent issues sitting unassigned — this integration means every submission creates a ticket instantly so your team can act fast.
🤝
Account managers
Your clients expect prompt follow-ups on their support requests, but missing records between Erxes and Freshservice cause communication gaps — automating both apps means ticket statuses stay fully visible and client progress is always tracked.
📋
Support operations teams
High submission volumes make manual requester creation and ticket logging unsustainable for your staff — this integration means every Erxes customer automatically provisions a Freshservice requester without manual effort.
🛠️
Helpdesk technicians
You depend on upstream form data to diagnose customer issues, but delayed record updates leave you guessing requester details — connecting these apps means complete ticket data arrives the moment a form is submitted.
📊
Quality assurance officers
You audit support interaction histories for compliance, but fragmented logs between Erxes and Freshservice create audit gaps — automating both apps means every ticket and requester record matches reliably.
Our team

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Why choose Integrately to automate Erxes + Freshservice

Build and manage your Erxes + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Erxes + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
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in $19.99
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in $19.99

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Frequently Asked Questions

How do I connect Erxes to Freshservice?
Frequently Asked Questions
You can connect Erxes to Freshservice in 1 click using ready-made workflows on Integrately or by using Integrately AI to build custom automations with Slack, Zendesk, and other tools.
Can I automatically create Freshservice tickets from Erxes form submissions?
Frequently Asked Questions
Can I connect Erxes, Freshservice, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Erxes and Freshservice?
Frequently Asked Questions
How do Erxes customer triggers work with Freshservice?
Frequently Asked Questions
Can I update Freshservice tickets when Erxes messages arrive?
Frequently Asked Questions
Do I need coding skills to automate Erxes and Freshservice?
Frequently Asked Questions
Is the Erxes and Freshservice integration free?
Frequently Asked Questions
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You Can Also Connect Erxes or Freshservice With 1500+ Other Apps

Erxes
Popular Erxes Integrations
Connect Erxes with CRM, messaging, and marketing tools to capture and nurture customer interactions.
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Erxes Integrations arrow right
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Freshservice
Popular Freshservice Integrations
Sync Freshservice with asset management, IT tools, and reporting software to keep support workflows running.