Erxes + Freshdesk Integration

Integrate Erxes to Freshdesk in one click, or tell Integrately AI how you want each form submission handled. Capture incoming enquiries, create support tickets, update contact details, and notify your support team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Erxes
    Customer is created in Erxes Instant
  • Erxes
    Customer is updated in Erxes Instant
  • Erxes
    Customer is deleted in Erxes Instant
  • Erxes
    Form submission is received in Erxes Instant
  • Erxes
    Company is created in Erxes Instant
  • Erxes
    Company is updated in Erxes Instant
  • Erxes
    Company is deleted in Erxes Instant
  • Erxes
    Admin sends engagement message in Erxes Instant
  • Erxes
    Customer sends a message in Erxes Instant
  • Erxes
    Admin sent message in Erxes Instant
  • Erxes
    Knowledge base is created in Erxes Instant
  • Erxes
    Knowledge base is updated in Erxes Instant
  • Erxes
    Knowledge base is deleted in Erxes Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Erxes + Freshdesk Integration

Capture customer queries, create support tickets, update contact details, alert your support agents, and track follow-ups, all in just one click.

Most popular automationmost-popular-automations
Erxes + Freshdesk Integration

Create Freshdesk ticket for new Erxes contact

If you're using Erxes to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. contact created in Erxes will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Erxes + Freshdesk flow

Send ticket updates to your team, log transactions, and trigger tailored follow-ups across your entire stack. Pick a combination and activate it in one click.

Erxes
Freshdesk
+
SlackSlack (3)
+
ShopifyShopify (2)
+
GmailGmail (2)
+
HubspotHubspot (2)
+
TypeformTypeform (2)
+
StripeStripe (2)
E
F
S
Create a Freshdesk ticket for every Erxes form submission, and notify your support team on Slack.
Erxes form submissions instantly become Freshdesk tickets while Slack alerts your support team, so no enquiry gets missed.
E
F
S
Add new Erxes customers to Freshdesk as contacts, and post an update in Slack.
New Erxes customers appear in Freshdesk as contacts immediately and your team hears about it in Slack.
E
F
S
When a Freshdesk ticket is updated from an Erxes message, add a note and alert your team in Slack.
Ticket updates linked to Erxes messages automatically add notes in Freshdesk and notify your channel on Slack.

Supported triggers and actions for Erxes and Freshdesk

Mix and match to build the exact automation you need

Erxes
Erxes Triggers & Actions
Instant
Customer is created in Erxes
Triggers the automation when a new customer is created
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Instant
Customer is updated in Erxes
Triggers the automation when customer details are updated
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Instant
Customer is deleted in Erxes
Triggers the automation when a customer is removed from the database
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Instant
Form submission is received in Erxes
Triggers the automation when a form is filled
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Instant
Company is created in Erxes
Triggers the automation when a new company is created
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Instant
Company is updated in Erxes
Triggers the automation when a company is updated
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Instant
Company is deleted in Erxes
Triggers the automation when a company is deleted
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Instant
Admin sends engagement message in Erxes
Triggers the automation when an admin sends an engagement message to a contact
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Instant
Customer sends a message in Erxes
Triggers the automation when a customer sends a message
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Instant
Admin sent message in Erxes
Triggers the automation when the admin sends a message to someone
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Instant
Knowledge base is created in Erxes
Triggers the automation when new knowledge base is created
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Instant
Knowledge base is updated in Erxes
Triggers the automation when a knowledge base is modified
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Instant
Knowledge base is deleted in Erxes
Triggers the automation when a knowledge base is deleted
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No action is available
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Erxes + Freshdesk?

Streamline your customer support operations by turning chat conversations and form submissions into structured Freshdesk tickets instantly.

What you can automate?
🎫
Convert Erxes form submissions into Freshdesk support tickets automatically
Every customer query captured in Erxes immediately opens a new support ticket in Freshdesk. Manual copying is eliminated, and your support queue stays updated in real time.
📝
Capture every submitted chat field in your helpdesk records
Map all available Erxes chat details and form responses directly into custom Freshdesk ticket fields instead of basic summaries. Your agents get complete context right away.
🔔
Alert your support team as soon as a ticket is created
Notify your agents instantly in your communication channels whenever a new support ticket arrives from Erxes. Response times drop and urgent issues get immediate attention.
🔀
Route tickets based on submitted inquiry type
Send technical issues and billing questions to different Freshdesk groups depending on the form options selected in Erxes. Enquiries reach the right department instantly.
🔄
Keep contact details synchronized across platforms
Update customer profiles in Freshdesk whenever their information changes in Erxes. Your helpdesk records remain accurate and up to date at all times.
👥
Create or update contacts without generating duplicates
Check existing records before creating entries in Freshdesk so repeat customers never produce duplicate profiles. Your contact database stays clean and organized.
📌
Add notes to tickets when customer messages arrive
Log follow-up customer messages from Erxes as internal notes inside the matching Freshdesk ticket. Support agents retain full conversation history in one place.
🔌
Extend your support workflow to external team messaging tools
Push ticket updates from Freshdesk straight into Slack channels so cross-functional teams stay informed about customer support progress without checking the helpdesk.
And much more...

Who is Erxes + Freshdesk integration for?

Connecting Erxes and Freshdesk helps support teams, customer success managers, and operations leads turn chat conversations and form submissions into actionable support tickets without manual entry.

Support Operations Managers
Support Operations Managers
Customer Support Leads
Customer Support Leads
Client Success Executives
Client Success Executives
Customer Service Representatives
Customer Service Representatives
Helpdesk Administrators
Helpdesk Administrators
Customer Experience Analysts
Customer Experience Analysts
📈
Support Operations Managers
You're reviewing ticket volumes and response times every week, but your tracking tools only update when agents manually copy chat logs, so the metrics you're reporting against are always delayed — with this integration, every form submission creates a ticket instantly and your reporting stays accurate.
Customer Support Leads
You need to triage urgent enquiries immediately, but urgent chat messages sit unnoticed in Erxes until someone checks manually, so high-priority requests wait too long — with this integration, every customer message creates a support ticket straight away and your team responds faster.
🤝
Client Success Executives
You answer to clients who want clear visibility into their submitted enquiries and open issues, but finding conversation history across chat and helpdesks takes hours of searching — with this integration, every client interaction logs directly into your helpdesk and progress reporting becomes effortless.
🔄
Customer Service Representatives
The volume of incoming chat submissions is too high for anyone to keep up with by hand, so enquiries slip through the cracks between platforms — with this integration, incoming Erxes submissions turn into structured support tickets automatically and your queue stays completely organised.
🎯
Helpdesk Administrators
You own the ticket management workflow and depend on upstream chat agents to hand over details correctly, but missing contact info stalls every investigation — with this integration, every customer profile is created in your helpdesk instantly and handoffs happen without friction.
📋
Customer Experience Analysts
You need a reliable history of customer interactions for quality assurance, but manual record-keeping always leaves gaps in your helpdesk logs — with this integration, every customer touchpoint syncs accurately and your support history remains complete.
Our team

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Why choose Integrately to automate Erxes + Freshdesk

Build and manage your Erxes + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Erxes + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Erxes to Freshdesk?
Frequently Asked Questions
You can connect Erxes to Freshdesk in 1-click using ready-made templates on Integrately or by asking Integrately AI to build the integration for you. Link your accounts, select your preferred trigger events like form submissions, and start automating your support workflow immediately alongside 1,500+ other apps.
Can I automatically create Freshdesk tickets from Erxes form submissions?
Frequently Asked Questions
Can I connect Erxes, Freshdesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Erxes and Freshdesk?
Frequently Asked Questions
How are customer records handled when new data arrives from Erxes?
Frequently Asked Questions
Can I add internal notes to Freshdesk tickets when customer messages arrive in Erxes?
Frequently Asked Questions
Do I need coding skills to set up this integration?
Frequently Asked Questions
Is the Erxes and Freshdesk integration free?
Frequently Asked Questions
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You Can Also Connect Erxes or Freshdesk With 1500+ Other Apps

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