Create Drift user for new Reply contact
Reply + Drift Integration
Drift + Reply Integration
Integrate Drift to Reply in one click, or tell Integrately AI how you want each lead handled. Capture conversations, create contacts in Reply, update your records, and trigger outreach sequences automatically.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
Contact is created in Reply- Prospect replies to an email in Reply Instant
- Email is sent in Reply Instant
- Person opens email in Reply Instant
- Reply is marked with new inbox category in Reply Instant
- Prospect finished the sequence in Reply Instant
- Person opts out in Reply Instant
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
- Create a person and push to campaign in Reply
- Create or Update Contact in Reply
- Search contact by email in Reply
- Search contact status in campaign in Reply
- Remove a contact from campaign in Reply
- Mark as finished in Reply
- Mark as replied in Reply
Trusted by experts at...
Ready Workflows for Drift + Reply Integration
Capture conversations, create contacts in Reply, update CRM records, trigger follow-ups, and manage your pipeline, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Drift + Reply flow
Keep your CRM updated, notify your team on messaging apps, and sync appointments after every Drift conversation reaches Reply. Pick a combination and activate it in one click.
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Salesforce (5)
Salesforce (5) +
Hubspot (5)
Hubspot (5) +
Calendly (4)
Calendly (4) +
Slack (5)
Slack (5) +
Google Sheets (5)
Google Sheets (5) +
Gmail (4)
Gmail (4) D
R
S
Create a contact in Reply when a new conversation starts in Drift, and add the lead to Salesforce
New Drift conversations immediately create a contact in Reply and log the details in Salesforce without manual exporting.
D
R
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Search contact by email in Drift, create or update contact in Reply, and update the record in Salesforce
Identified email addresses in Drift update your Reply campaigns and sync changes straight into Salesforce.
D
R
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Create a contact in Reply when a user reaches a goal in Drift, and log a task in Salesforce
Achieving key milestones in Drift triggers instant Reply outreach and opens a follow-up task in Salesforce.
D
R
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Create a contact in Reply for new Drift messages, and update the opportunity stage in Salesforce
New messages in Drift feed contacts into Reply sequences while updating your pipeline tracking in Salesforce.
D
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Use Claude to evaluate Drift conversations, create a contact in Reply, and update Salesforce records
Claude analyzes inbound Drift chats to qualify leads before pushing them into Reply campaigns and Salesforce.
Supported triggers and actions for Drift and Reply
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → Reply Triggers & Actions
Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
Try it → Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
Try it → Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
Try it → Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
Try it → What can you automate with Drift + Reply?
Streamline your inbound-to-outbound sales funnel with reliable, automated workflows that eliminate manual data entry.
💬
Sync every live conversation into active outreach
Turn website chats into outreach opportunities the moment a prospect interacts. Drift conversations automatically create contacts and push them into Reply campaigns without manual intervention.
📋
Capture every submitted field and chat detail
Map all available prospect answers and contact details into your destination records instead of just basic names. Your database becomes a richer source for review and follow-up.
🔔
Alert your sales team the second a lead arrives
Notify your team channels instantly when high-value prospects start a conversation. Response times drop and reps can engage leads while they are still active on your site.
🔀
Route leads based on submitted criteria
Send prospects to different outreach sequences or assign them to specific reps depending on the information they provide during their live chat conversation.
🔄
Keep your CRM and campaign records up to date
Automatically update existing contact profiles when visitors return or update their information in chat. Your records stay accurate across all connected platforms.
🛡️
Create or update contacts without duplication
Search existing databases before creating new entries to prevent duplicate profiles. Contacts are updated cleanly whether they are new visitors or returning leads.
📈
Handle later status changes and milestone completions
Trigger downstream updates when prospects finish sequences, reply to emails, or reach specific conversion goals across your sales funnel.
🔌
Extend your workflow with popular team apps
Connect your core Drift and Reply flow with tools like Slack, Google Sheets, or HubSpot to keep your entire revenue team informed and organized.
And much more...
Who is Drift + Reply integration for?
Sales teams and customer success managers who need to turn incoming website conversations into active outreach sequences without manual data entry.
Performance marketers
Sales development reps
Account executives
Customer success teams
Sales operations managers
Revenue leaders
📈
Performance marketers
You're running inbound campaigns across your website but your tracking sheet only updates when someone manually exports leads, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new conversation lands in your system instantly and your data stays current.
⚡
Sales development reps
You need to act fast on live chat interactions before prospects leave your site, but manual contact creation delays your outreach by hours — connecting these apps means every Drift lead is pushed into Reply immediately so your follow-up sequence starts on the spot.
📊
Account executives
You answer to sales directors who want to see pipeline progress updated in real time, but scattered chat transcripts make reporting difficult — automating both apps means every conversation creates structured contact records so your pipeline review is always accurate.
🔄
Customer success teams
The volume of inbound questions is too high for anyone to keep up by hand, leading to missed inquiries and delayed support responses — with this integration, every message creates organized contact profiles so no customer inquiry ever falls through the cracks.
🤝
Sales operations managers
You own the handoff process and depend on reps to manually move leads from chat tools into outbound sequences, but details constantly get lost in transit — this integration means chat data flows directly into campaign tools without missing a single field.
📋
Revenue leaders
You need a reliable history of prospect interactions across your tech stack, but fragmented data sources keep leaving gaps in your customer timeline — connecting these apps means every touchpoint is logged consistently from first chat to final sequence.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Drift + Reply
Build and manage your Drift + Reply automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + Reply with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Drift + Reply Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
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Connect Drift + Reply Now
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Frequently Asked Questions
How do I connect Drift to Reply?
You can connect Drift to Reply in 1 click using ready-made automations on Integrately, or ask Integrately AI to build the automation for you. Simply select your trigger event in Drift, map your contact data, and activate the flow alongside 1,500+ other apps like HubSpot, Salesforce, and Slack.
Can I automatically create contacts in Reply when a Drift conversation starts?
Can I connect Drift, Reply, and HubSpot?
What is a good Zapier alternative for Drift and Reply?
How are Drift contact fields handled during synchronization?
Can I update existing Reply contacts when Drift visitor emails are identified?
Do I need coding skills to automate Drift and Reply?
Is the Drift and Reply integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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