Drift + Infinity Integration
Integrate Drift to Infinity in one click, or tell Integrately AI how you want each conversation handled. Track customer inquiries, create project items, update boards, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
Item is created in Infinity Instant- Item is updated in Infinity Instant
- Folder is created in Infinity
- Comment is created in Infinity Instant
- Comment is updated in Infinity Instant
- Board is created in Infinity
- Member is created in Infinity
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
- Create item in Infinity
- Update item in Infinity
- Search item in Infinity
- Create folder in Infinity
- Search folder in Infinity
- Search member in Infinity
- Search board in Infinity
- Create comment in Infinity
- Get item by ID in Infinity
Trusted by experts at...
Ready Workflows for Drift + Infinity Integration
Capture conversations, create items, update boards, alert your team, and track projects, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Drift + Infinity flow
Route customer conversations into your CRM, alert team channels, and schedule follow-ups instantly. Pick a combination and activate it in one click.
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Hubspot (6)
Hubspot (6) +
Salesforce (5)
Salesforce (5) +
Slack (5)
Slack (5) +
Gmail (4)
Gmail (4) +
Google Calendar (4)
Google Calendar (4) +
Calendly (4)
Calendly (4) D
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Create an Infinity item for every new Drift conversation, and add the contact in HubSpot.
New Drift conversations instantly create an Infinity project item and add a contact in HubSpot without manual data entry.
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When an email is identified in Drift, update the contact in HubSpot and create an Infinity item.
Identified emails in Drift update contact records in HubSpot while logging new project items in Infinity.
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When a message is created in Drift, search the contact in HubSpot and update the Infinity item.
New Drift messages look up contacts in HubSpot and update existing project items in Infinity automatically.
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If a Drift user reaches a conversion goal, create a deal contact in HubSpot and add an Infinity item.
Achieved goals in Drift instantly trigger contact creation in HubSpot and task logging in Infinity.
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When a conversation is pushed in Drift, create a timeline event in HubSpot and update Infinity.
Pushed Drift conversations log timeline events in HubSpot and update project tracking items in Infinity.
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Use Claude to summarise Drift messages, update HubSpot contacts, and create Infinity items.
Claude summarises new Drift messages to update HubSpot contact records and log structured items in Infinity.
Supported triggers and actions for Drift and Infinity
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → Infinity Triggers & Actions
Instant
Comment is created in Infinity
Triggers the automation when a new comment is created
Try it → What can you automate with Drift + Infinity?
Streamline your customer operations by connecting live chat interactions directly to your project management workflows.
🔄
Turn every Drift conversation into an Infinity item
Capture inbound customer inquiries from Drift the moment they arrive and generate corresponding project items in Infinity automatically. Eliminate manual copying and keep your project pipeline fully synchronised with live chat.
📝
Capture every submitted chat field in one item
Map available Drift form answers and contact details into separate Infinity item fields instead of basic summaries. Your project boards become a richer, more structured source for review and follow-up.
🔔
Tell the right team member as soon as it happens
Trigger instant team notifications whenever a new conversation or goal is reached in Drift. Ensure appropriate staff members review incoming inquiries and pick up project tasks without delay.
🔀
Route records based on submitted criteria
Apply conditional logic to direct specific Drift inquiries to different Infinity folders or boards depending on customer responses. Sort enterprise leads from standard requests automatically.
🔄
Keep Infinity project items updated as chats progress
Synchronise ongoing customer updates from Drift directly into existing Infinity items. Ensure project boards always reflect the latest conversation status and contact details.
🔍
Search and update instead of creating duplicates
Look up existing contact records in Infinity before logging new data from Drift chats. Update matching items with fresh conversation details to maintain a clean and uncluttered workspace.
⏱️
Handle later status changes and goal completions
Automate follow-up actions when users reach specific conversion goals or when conversations are pushed in Drift. Update Infinity project stages to match the evolving customer journey.
🔌
Extend your workflow to Slack or Gmail
Connect your Drift and Infinity core process with Slack, Gmail, or Calendly to notify channels, send welcome emails, or schedule meetings in one multi-step automation.
And much more...
Who is Drift + Infinity integration for?
Connecting Drift and Infinity eliminates manual data entry between live chat and project boards, empowering teams to track inquiries and manage tasks without delay.
Operations Managers
Customer Success Leads
Account Executives
Growth Marketers
Sales Development Reps
Project Coordinators
📈
Operations Managers
You oversee project tracking boards but your team relies on manual chat exports to log inbound leads, so the completion metrics you review are always outdated — with this integration, every new conversation lands in your Infinity board instantly and your data stays current.
⚡
Customer Success Leads
You need to act fast when high-value prospects reach out in chat, but messages sit unnoticed until someone checks the inbox hours later — with this integration, every customer inquiry creates an Infinity item immediately so your team responds without delay.
📊
Account Executives
You answer to clients who want clear visibility into project progress, but compiling chat transcripts into status updates takes hours of manual work every week — with this integration, every client interaction is logged automatically and your boards reflect real-time progress.
🚀
Growth Marketers
The volume of inbound chat traffic is too high for anyone to keep up by hand, leading to missed prospects and unlogged campaign leads — with this integration, high chat volumes are handled effortlessly as every submission creates an Infinity item.
🤝
Sales Development Reps
You own the next follow-up step and depend on upstream chat agents to hand over lead details before you can begin outreach — with this integration, every new conversation automatically generates the necessary Infinity task for seamless handover.
🗂️
Project Coordinators
You need a reliable history of customer interactions for audits and reviews, but manual logging leaves frustrating gaps in your project records — with this integration, every chat event is captured accurately and your Infinity database maintains a complete history.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Drift + Infinity
Build and manage your Drift + Infinity automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + Infinity with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Drift + Infinity Now 
In Just 1 Click!
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😍
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Frequently Asked Questions
How do I connect Drift to Infinity?
You can connect Drift to Infinity in 1 click using ready-made flows on Integrately, or ask Integrately AI to build the automation for you. It takes just minutes to link your accounts along with tools like Slack, Gmail, and Calendly.
Can I automatically create Infinity items from new Drift conversations?
Can I connect Drift, Infinity, and Slack?
What is a good Zapier alternative for Drift and Infinity?
How does Drift handle identified emails during chat sessions?
How do Infinity items update when chat messages are created?
Do I need coding skills to automate Drift and Infinity?
Is the Drift and Infinity integration free?
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