Drift + Hive Integration
Integrate Drift to Hive in one click, or tell Integrately AI how you want each conversation handled. Turn customer chats into tracked projects, update your workspaces, notify your team, and keep your tasks moving forward automatically.
Free forever.Use premium features free for 14 days.1.
Email is identified in Drift Instant- User reached goal in Drift Instant
- New Conversation is started in Drift Instant
- Conversation is pushed in Drift Instant
- Message is created in Drift Instant
Action is created in Hive- Action is updated in Hive
2.
- Create Contact in Drift
- Update Contact in Drift
- Update contact via non-Drift Id in Drift
- Search contact by email in Drift
- Create Timeline Event in Drift
- Create Conversation in Drift
- Create action in workspace in Hive
- Create action in project in Hive
- Send message in Hive
- Create project in Hive
- Add comment to action in Hive
Trusted by experts at...
Ready Workflows for Drift + Hive Integration
Capture customer chats, create actions in workspaces, update projects, notify team members, and track progress, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Drift + Hive flow
Extend your Drift and Hive setup with CRMs, scheduling tools, communication channels, and task managers to keep your entire team aligned. Pick a combination and activate it in one click.
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Salesforce (6)
Salesforce (6) +
Calendly (5)
Calendly (5) +
Slack (5)
Slack (5) +
Gmail (5)
Gmail (5) +
HubSpot (5)
HubSpot (5) +
Asana (5)
Asana (5) D
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Create a Salesforce contact from every new Drift conversation, and add an action in Hive.
New Drift conversations immediately generate a Salesforce contact and a corresponding Hive action, ensuring sales and project teams stay fully synchronized.
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Update your Salesforce contact when an email is identified in Drift, and add a comment in Hive.
Identified customer emails in Drift update your Salesforce records instantly while adding context directly to your Hive workspace actions.
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When a Hive action is updated, update the Salesforce record and log a timeline event in Drift.
Completed work in Hive updates your Salesforce records and records a timeline event back in Drift to maintain a complete customer history.
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If a Drift user reaches a goal, create a Salesforce lead and create a Hive project.
High-intent Drift goal completions automatically generate a Salesforce lead and kick off a dedicated Hive project for your delivery team.
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Use Claude to summarise new Drift messages, create a Salesforce contact, and add a Hive action.
Claude generates a concise summary of every Drift message before creating a Salesforce contact and setting up an action in Hive.
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Turn every won Salesforce opportunity into a Drift contact, create a Hive project, and notify the team via Slack.
Closed-won Salesforce deals automatically register in Drift, spin up a Hive project, and alert your team on Slack.
Supported triggers and actions for Drift and Hive
Mix and match to build the exact automation you need
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
Try it → Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Try it → Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
Try it → Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
Try it → What can you automate with Drift + Hive?
Streamline your customer communications and project tracking with powerful automated workflows designed for Drift and Hive.
🚀
Turn every Drift conversation into a Hive action
Capture inbound customer chats the moment they begin and automatically generate corresponding action items in your Hive workspace. Eliminate manual data entry and ensure every prospect inquiry receives prompt attention.
📝
Capture every submitted chat detail
Map customer email addresses, custom form inputs, and conversation transcripts directly into your Hive workspace actions. Your project boards receive complete context rather than fragmented notes.
🔔
Notify your team as soon as a chat starts
Trigger instant team notifications whenever a new conversation is started or a goal is reached in Drift. Keep your sales and support staff fully informed without checking dashboards constantly.
🔀
Route actions based on submitted visitor goals
Set up conditional rules that direct Drift interactions to different Hive projects depending on the specific goal achieved or user criteria met. Deliver tailored follow-up based on real prospect behavior.
🔄
Keep Hive and Drift perfectly synchronized
Automatically update your Hive project actions whenever customer details change in Drift, or record timeline events back in Drift when project tasks progress. Maintain total data consistency across both platforms.
🔍
Search and update existing contacts
Look up existing contact records by email address before creating new entries in Drift or Hive. Prevent duplicate records and keep your customer database clean and organized.
⏱️
Handle later status changes and milestones
Automate follow-up actions when conversation statuses shift or project milestones are reached in Hive. Trigger secondary workflows and log completion events seamlessly.
🌐
Extend your workflow to Slack or Gmail
Connect Drift and Hive with Slack or Gmail to broadcast team alerts, send customer confirmation emails, or log tasks across additional tools in your stack. Build comprehensive multi-app pipelines.
And much more...
Who is Drift + Hive integration for?
Operations and project teams rely on Drift and Hive integration to eliminate manual handoffs, keep task boards current, and track customer communications without delay.
Operations Directors
Sales Team Leads
Client Success Managers
Support Supervisors
Project Coordinators
Account Executives
📈
Operations Directors
You're overseeing customer communication channels and project boards, but task completion metrics only update when someone manually logs chat outcomes, so the progress reports you review are always a few hours behind — with this integration, every new Drift conversation creates a Hive action instantly and your metrics stay current.
⚡
Sales Team Leads
You need to act on incoming customer chats immediately, but prospects wait while your team manually copies conversation notes into project trackers, causing delayed follow-ups — connecting these apps means every Drift chat generates a Hive action automatically and your reps can engage leads without delay.
🤝
Client Success Managers
You answer to key clients who expect immediate action on their support requests, but updates get trapped in separate chat logs instead of reaching project boards — automating both apps means every customer inquiry in Drift creates a tracked task in Hive and your clients see prompt progress.
📊
Support Supervisors
The volume of inbound chats is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned customer inquiries across your systems — with this integration, every identified email in Drift populates your Hive workspace instantly and nothing slips through the cracks.
🎯
Project Coordinators
You own the delivery phase and depend on customer service reps to hand over chat details, but manual handoffs frequently miss critical client requirements — this integration means every Drift goal completion populates your Hive project workspace accurately and your team starts work fully prepared.
📋
Account Executives
You need a reliable history of prospect interactions for account reviews, but find recurring gaps between your live chats and project trackers — automating both apps means every Drift conversation logs complete interaction records in Hive and your account history remains airtight.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Drift + Hive
Build and manage your Drift + Hive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Drift + Hive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Drift + Hive Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Drift to Hive?
You can connect Drift to Hive in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations connecting Drift, Hive, Salesforce, Slack, and 1,500+ other apps.
Can I automatically create a Hive action when a new conversation starts in Drift?
Can I connect Drift, Hive, and Slack?
What is a good Zapier alternative for Drift and Hive?
How does Drift handle contact data in Hive automations?
How do Hive actions update when Drift conversations occur?
Can I automate Drift and Hive without writing code?
Is the Drift and Hive integration free?
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